# My cell phone bill this month is over $1,000

**URL:** <https://boards.straightdope.com/t/my-cell-phone-bill-this-month-is-over-1-000/461042>\
**Category:** Factual Questions\
**Created:** [August 23, 2008, 7:45pm UTC](https://boards.straightdope.com/t/my-cell-phone-bill-this-month-is-over-1-000/461042 "2008-08-23T19:45:53Z")\
**Posts on this page:** 2\
**Page:** 3

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**Author:** ![DrDeth](https://avatars.discourse-cdn.com/v4/letter/d/b487fb/32.png) [@DrDeth](https://boards.straightdope.com/u/DrDeth)\
**Post date:** [August 28, 2008, 3:00am UTC](https://boards.straightdope.com/t/my-cell-phone-bill-this-month-is-over-1-000/461042/41 "2008-08-28T03:00:21Z")

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[QUOTE=Amp]  
Nice but don’t let it happen again because they wont refund it a second time.  
[/QUOTE]

Right, “one time courtesy” means just that- _one time_. Glad to see it worked out.

Note this is why if you have a \*legit \*beef and the CSR sez “Ok, we’ll fix this as a one time courtesy” you need to think about it.

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**Author:** ![Hi\_Neighbor](https://sea3.discourse-cdn.com/straightdope/user_avatar/boards.straightdope.com/hi_neighbor/32/494_2.png) [@Hi\_Neighbor](https://boards.straightdope.com/u/Hi_Neighbor)\
**Post date:** [August 28, 2008, 3:45am UTC](https://boards.straightdope.com/t/my-cell-phone-bill-this-month-is-over-1-000/461042/42 "2008-08-28T03:45:45Z")

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[QUOTE=Red Barchetta]  
Nice! How’d you swing that?  
[/QUOTE]

Really, it just came down to contacting them and explaining my situation (detailed in prior posts). I actually thought I’d have to put up more of a fight, but this was all sorted out quite painlessly!

[QUOTE=Asimovian]  
“Well, I’m not quite sure how to describe this visually, but I just witnessed someone UNshit themselves!” 😃

Congratulations!  
[/QUOTE]

Thanks! The refund was the proverbial toilet paper to this “diarrhea” of a situation.

[QUOTE=control-z]  
Nice job!

The worst thing you can do with a big debt is not talk to the company about it. Seems this was **well** worth your time to contact them! Hell even if you had to wait on hold for 8hours and not go to work it would still be worth your time!  
[/QUOTE]

You said it! I guess I called a good time, because there was no hold time whatsoever. After navigating a very simple voice menu, I was immediately connected to a living, breathing human being. Big props to AT&T customer service.

[QUOTE=Amp]  
Nice but don’t let it happen again because they wont refund it a second time.  
[/QUOTE]

Don’t I know it! Just in case, I signed up for the unlimited data plan. This is part of the reason why I was able to get my refund. The customer service representative informed me that because I took action to prevent this from happening in the future, I was earning huge brownie points to get the judgment ruled in my favor. The **retroactively implementing a feature** is a great service that can be utilized whenever situations like mine occur.

Like you said, it’s probably a one-time deal, but it’s more than worth it to take advantage of it.

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