Right, “one time courtesy” means just that- one time. Glad to see it worked out.
Note this is why if you have a *legit *beef and the CSR sez “Ok, we’ll fix this as a one time courtesy” you need to think about it.
Really, it just came down to contacting them and explaining my situation (detailed in prior posts). I actually thought I’d have to put up more of a fight, but this was all sorted out quite painlessly!
Thanks! The refund was the proverbial toilet paper to this “diarrhea” of a situation.
You said it! I guess I called a good time, because there was no hold time whatsoever. After navigating a very simple voice menu, I was immediately connected to a living, breathing human being. Big props to AT&T customer service.
Don’t I know it! Just in case, I signed up for the unlimited data plan. This is part of the reason why I was able to get my refund. The customer service representative informed me that because I took action to prevent this from happening in the future, I was earning huge brownie points to get the judgment ruled in my favor. The retroactively implementing a feature is a great service that can be utilized whenever situations like mine occur.
Like you said, it’s probably a one-time deal, but it’s more than worth it to take advantage of it.