[QUOTE=Amp]
Nice but don’t let it happen again because they wont refund it a second time.
[/QUOTE]
Right, “one time courtesy” means just that- one time. Glad to see it worked out.
Note this is why if you have a *legit *beef and the CSR sez “Ok, we’ll fix this as a one time courtesy” you need to think about it.
[QUOTE=Red Barchetta]
Nice! How’d you swing that?
[/QUOTE]
Really, it just came down to contacting them and explaining my situation (detailed in prior posts). I actually thought I’d have to put up more of a fight, but this was all sorted out quite painlessly!
[QUOTE=Asimovian]
“Well, I’m not quite sure how to describe this visually, but I just witnessed someone UNshit themselves!” 
Congratulations!
[/QUOTE]
Thanks! The refund was the proverbial toilet paper to this “diarrhea” of a situation.
[QUOTE=control-z]
Nice job!
The worst thing you can do with a big debt is not talk to the company about it. Seems this was well worth your time to contact them! Hell even if you had to wait on hold for 8hours and not go to work it would still be worth your time!
[/QUOTE]
You said it! I guess I called a good time, because there was no hold time whatsoever. After navigating a very simple voice menu, I was immediately connected to a living, breathing human being. Big props to AT&T customer service.
[QUOTE=Amp]
Nice but don’t let it happen again because they wont refund it a second time.
[/QUOTE]
Don’t I know it! Just in case, I signed up for the unlimited data plan. This is part of the reason why I was able to get my refund. The customer service representative informed me that because I took action to prevent this from happening in the future, I was earning huge brownie points to get the judgment ruled in my favor. The retroactively implementing a feature is a great service that can be utilized whenever situations like mine occur.
Like you said, it’s probably a one-time deal, but it’s more than worth it to take advantage of it.