# My Facebook account was hacked - how to restore? **URL:** \ **Category:** Factual Questions\ **Created:** [March 16, 2022, 7:03pm UTC](https://boards.straightdope.com/t/my-facebook-account-was-hacked-how-to-restore/961203 "2022-03-16T19:03:36Z")\ **Posts on this page:** 10\ **Page:** 1
**Author:** ![HotDogWater](https://avatars.discourse-cdn.com/v4/letter/h/35a633/32.png) [@HotDogWater](https://boards.straightdope.com/u/HotDogWater)\ **Post date:** [March 16, 2022, 7:03pm UTC](https://boards.straightdope.com/t/my-facebook-account-was-hacked-how-to-restore/961203/1 "2022-03-16T19:03:36Z")
So somebody got into my Facebook account and changed my email address and phone number. Now I cannot log in or secure my account, and every time I ask for a password change or reset the info goes to the hackers address. I am at my wits end with Facebook, they are no help. Anybody know another way? ---
**Author:** ![gnoitall](https://avatars.discourse-cdn.com/v4/letter/g/bb73d2/32.png) [@gnoitall](https://boards.straightdope.com/u/gnoitall)\ **Post date:** [March 16, 2022, 7:17pm UTC](https://boards.straightdope.com/t/my-facebook-account-was-hacked-how-to-restore/961203/2 "2022-03-16T19:17:47Z")
This page? (mobile version since I’m on my phone, should probably redirect to the desktop version if necessary). [https://m.facebook.com/hacked](https://m.facebook.com/hacked) ---
**Author:** ![HotDogWater](https://avatars.discourse-cdn.com/v4/letter/h/35a633/32.png) [@HotDogWater](https://boards.straightdope.com/u/HotDogWater)\ **Post date:** [March 16, 2022, 7:52pm UTC](https://boards.straightdope.com/t/my-facebook-account-was-hacked-how-to-restore/961203/3 "2022-03-16T19:52:07Z")
Thanks gnoitall I’ve tried that. I send a photo of my license, but never receive the recovery code. I think they are sending the code to the hacker. ---
**Author:** ![HotDogWater](https://avatars.discourse-cdn.com/v4/letter/h/35a633/32.png) [@HotDogWater](https://boards.straightdope.com/u/HotDogWater)\ **Post date:** [March 16, 2022, 7:55pm UTC](https://boards.straightdope.com/t/my-facebook-account-was-hacked-how-to-restore/961203/4 "2022-03-16T19:55:45Z")
This is what that link sends me to… “k\*\*\*\*\*\*\*\*\*\*\ ***5@o**.com” is not me We Sent Your Code to: k\*\*\*\*\*\*\*\*\*\*\ ***5@o**.com Please check your email for a message with your code. Your code is 6 numbers long. **Enter the 6-digit code** ---
**Author:** ![HotDogWater](https://avatars.discourse-cdn.com/v4/letter/h/35a633/32.png) [@HotDogWater](https://boards.straightdope.com/u/HotDogWater)\ **Post date:** [March 21, 2022, 2:41pm UTC](https://boards.straightdope.com/t/my-facebook-account-was-hacked-how-to-restore/961203/5 "2022-03-21T14:41:46Z")
Bump? I’m still locked out of my FB account and still continually frustrated with FB “customer support”. ---
**Author:** ![naita](https://sea3.discourse-cdn.com/straightdope/user_avatar/boards.straightdope.com/naita/32/5862_2.png) [@naita](https://boards.straightdope.com/u/naita)\ **Post date:** [March 21, 2022, 6:21pm UTC](https://boards.straightdope.com/t/my-facebook-account-was-hacked-how-to-restore/961203/6 "2022-03-21T18:21:57Z")
Have you tried this approach? I don’t know if it too will assume the email is still correct. > Recover your Facebook account from a friend’s or family member’s account > > 1. From a computer, go to the profile of the account you’d like to recover. > 2. Click the … symbol below the cover photo. > 3. Select **Find support or report profile**. > 4. Choose **Something Else** , then click Next. > 5. Click **Recover this account** and follow the steps. It’s from Facebooks page on what do do when you can’t log into your account: > **[Recover Your Facebook Account if You Can’t Log In. | Facebook Help Center](https://www.facebook.com/help/105487009541643/?helpref=search&query=I%20cannot%20access%20my%20account&search_session_id=aeee3d88574c55b28aeec99ad31cd6fd&sr=0)** > > If you're having trouble logging into your account, review these tips and known login issues. ---
**Author:** ![naita](https://sea3.discourse-cdn.com/straightdope/user_avatar/boards.straightdope.com/naita/32/5862_2.png) [@naita](https://boards.straightdope.com/u/naita)\ **Post date:** [March 21, 2022, 6:25pm UTC](https://boards.straightdope.com/t/my-facebook-account-was-hacked-how-to-restore/961203/7 "2022-03-21T18:25:03Z")
It also has a section at the bottom with steps to take if your account has been hacked and the email has been changed. Beyond that there is really not much we can do here besides empathize with the frustrations of dealing with the low quality of customer support one receives when using a free service. ---
**Author:** ![HotDogWater](https://avatars.discourse-cdn.com/v4/letter/h/35a633/32.png) [@HotDogWater](https://boards.straightdope.com/u/HotDogWater)\ **Post date:** [March 21, 2022, 9:49pm UTC](https://boards.straightdope.com/t/my-facebook-account-was-hacked-how-to-restore/961203/8 "2022-03-21T21:49:02Z")
Thanks Naita. I will try that from my partners account. And yes, customer service from a “free” application is non-existent. But I don’t think of FB as free. The user _IS_ the product. ---
**Author:** ![HotDogWater](https://avatars.discourse-cdn.com/v4/letter/h/35a633/32.png) [@HotDogWater](https://boards.straightdope.com/u/HotDogWater)\ **Post date:** [March 22, 2022, 10:58pm UTC](https://boards.straightdope.com/t/my-facebook-account-was-hacked-how-to-restore/961203/9 "2022-03-22T22:58:14Z")
Update. Not only was my email address and phone number changed to lock me out, now my entire account has been wiped. My page doesn’t exist, I am no longer a member of the groups I was in, my wife is married to _blank_, and I am not even tagged in other peoples pics anymore. I have become a Facebook Non Person. ---
**Author:** ![Baker](https://avatars.discourse-cdn.com/v4/letter/b/bb73d2/32.png) [@Baker](https://boards.straightdope.com/u/Baker)\ **Post date:** [March 23, 2022, 5:39pm UTC](https://boards.straightdope.com/t/my-facebook-account-was-hacked-how-to-restore/961203/10 "2022-03-23T17:39:52Z")
I hardly ever actually use FB so when I tried a couple weeks ago I was told my account had been blocked in December, due to suspicious activity. I had a friend who is computer savvy who helped navigate getting it back in working order, otherwise I’d still be without it.