[QUOTE=Trunk]
For the last year, we’ve been paying say $100 a month in utilities. That’s not our actual usage, just an estimate of the usage.
Anyway, they called us a few weeks ago and said, “you have a $300 credit. You didn’t use as much as you figured.”
A week after that, they send us a bill for $40. It looks like the credit disappeared.
We called them up, and they explained that $40 was the new estimated monthly bill after figuring in our usage, and applying the credit over the course of the year.
It’s possible that happened to you, and the person you talked to on the phone was a dummy.
[/QUOTE]
I’d bet on this bfore anything else, Why would a utility company that deal with millions of dollars lie and scheme to keep the OP’s measly 400 bucks?