I’m not. I process and analyze traffic related citizen complaints/requests. Making people feel heard and appreciated is part of the job. Even if we can’t do whatever they’re asking for - they’re our eyes in the field. They use ALL the roads and see things that we wouldn’t catch.
People being loud and jerky divide into two types. Some are just extremely frustrated and need to vent. Others just think that’s the only way to get anything done. Thankfully, more and more of the complaints come through the online complaint form. All caps is easier to deal with than being yelled at.