# My still under warranty Ford was towed to \*gasp\* another dealer- expectations?

**URL:** <https://boards.straightdope.com/t/my-still-under-warranty-ford-was-towed-to-gasp-another-dealer-expectations/735776>\
**Category:** In My Humble Opinion\
**Created:** [October 26, 2015, 7:37am UTC](https://boards.straightdope.com/t/my-still-under-warranty-ford-was-towed-to-gasp-another-dealer-expectations/735776 "2015-10-26T07:37:35Z")\
**Posts on this page:** 3\
**Page:** 2

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**Author:** ![Mudshark](https://avatars.discourse-cdn.com/v4/letter/m/f04885/32.png) [@Mudshark](https://boards.straightdope.com/u/Mudshark)\
**Post date:** [October 28, 2015, 6:12am UTC](https://boards.straightdope.com/t/my-still-under-warranty-ford-was-towed-to-gasp-another-dealer-expectations/735776/21 "2015-10-28T06:12:41Z")

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I always took my Jeep do a different (and closer) dealer than I purchased it from. For warranty and non warranty work.

As for the rental, the Chrysler dealer always provided me with my choice of used cars for a rental. (They were quite surprised when I chose a 20 year old Gran Fury over the used 300Cs and Chargers they had on the lot). My warranty provided that the dealer was to provide me with a “comparable or better” rental.

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**Author:** ![Mudshark](https://avatars.discourse-cdn.com/v4/letter/m/f04885/32.png) [@Mudshark](https://boards.straightdope.com/u/Mudshark)\
**Post date:** [October 28, 2015, 6:17am UTC](https://boards.straightdope.com/t/my-still-under-warranty-ford-was-towed-to-gasp-another-dealer-expectations/735776/22 "2015-10-28T06:17:29Z")

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> [@Spiderman](#):
>
> I suspect the OP’s comment about not living locally, coupled with it being warranty work where he was towed to (as opposed to bringing the car there himself) meant that they realized this was a one-&-done repair & that this was not the opportunity to gain a customer. Nor would it hurt them because chances are, he doesn’t have many friends \*in the area \*to complain to if he’s not a local; therefore his complaint doesn’t affect their other (potential) customers due to bad word-of-mouth.  
> Yes, it’s a dickish maneuver, but I can see why the service manager low-prioritized this repair.

You would think in today’s Yelp and social media driven world, dealers would have caught on that one bad review can be a _very_ big deal.

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**Author:** ![russian\_heel](https://avatars.discourse-cdn.com/v4/letter/r/f05b48/32.png) [@russian\_heel](https://boards.straightdope.com/u/russian_heel)\
**Post date:** [December 15, 2015, 7:06am UTC](https://boards.straightdope.com/t/my-still-under-warranty-ford-was-towed-to-gasp-another-dealer-expectations/735776/23 "2015-12-15T07:06:55Z")

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I have to apologize I completely forgot about this thread.

Good news and bad news.

Good news: I took it into the dealer on a Friday night, as explained in the OP, and they had the problem fixed by Monday AM, when I got an email saying a hose wasn’t properly clamped down.

Bad news: The repair cost me that $80+ Uber ride, plus I had to rent a car for the Monday to not only visit customers but to get back to the dealer who was 70 miles away. Overall, I think the repair still cost me $200 or so.

Overall, I was more than satisfied with the speed of the repair; I probably would not have been so had I been on a cross country trip.

I also had one other minor warranty issue----the left front plastic bumper kept popping out. Ford took care of that, NQA, and gave me a ride home after I dropped it off----of course it was the original dealer, and only 8 miles away.

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