# Need an iPhone Expert (email related) **URL:** \ **Category:** Factual Questions\ **Created:** [June 3, 2013, 5:07pm UTC](https://boards.straightdope.com/t/need-an-iphone-expert-email-related/660047 "2013-06-03T17:07:52Z")\ **Posts on this page:** 7\ **Page:** 1
**Author:** ![SanDiegoTim](https://avatars.discourse-cdn.com/v4/letter/s/85e7bf/32.png) [@SanDiegoTim](https://boards.straightdope.com/u/SanDiegoTim)\ **Post date:** [June 3, 2013, 5:07pm UTC](https://boards.straightdope.com/t/need-an-iphone-expert-email-related/660047/1 "2013-06-03T17:07:52Z")
My wife and I just purchase iPhone 5s. We both have the same problem…can’t delete messages from our Trash Mailboxes. When attempting to do so the following message appears: “Unable to Move Messages The message could not be moved to the mailbox Trash” The local Verizon Store Manager had never seen this before and theorized it might be related to a setting at my ISP, where they host my domain name. Doesn’t make sense to me as the messages in my Trash mailbox have obviously been downloaded on my iPhone. But, hey, I’m open to any/all suggestions. Thanks in advance. ---
**Author:** ![Blakeyrat](https://avatars.discourse-cdn.com/v4/letter/b/ecd19e/32.png) [@Blakeyrat](https://boards.straightdope.com/u/Blakeyrat)\ **Post date:** [June 3, 2013, 5:56pm UTC](https://boards.straightdope.com/t/need-an-iphone-expert-email-related/660047/2 "2013-06-03T17:56:27Z")
Assuming a IMAP email connection… this is all just a guess but: It sounds like what’s happening is that the “Trash” folder provided by your ISP is “fake” (“fake” meaning, it’s just a normal folder that happens to be named “Trash”.) What the iPhone is doing is trying to remove the item from that folder to the actual IMAP trash folder, and failing. That’s why your iPhone looks like it’s trying to move an item already in the trash to the trash. I’d do what the guy at the Verizon store recommends and talk to your ISP. ---
**Author:** ![Dewey\_Finn](https://sea3.discourse-cdn.com/straightdope/user_avatar/boards.straightdope.com/dewey_finn/32/4222_2.png) [@Dewey\_Finn](https://boards.straightdope.com/u/Dewey_Finn)\ **Post date:** [June 3, 2013, 6:03pm UTC](https://boards.straightdope.com/t/need-an-iphone-expert-email-related/660047/3 "2013-06-03T18:03:08Z")
Does your ISP have a way of accessing your email on a desktop or notebook computer? What happens there if you try to delete something from trash? ---
**Author:** ![beowulff](https://sea3.discourse-cdn.com/straightdope/user_avatar/boards.straightdope.com/beowulff/32/542_2.png) [@beowulff](https://boards.straightdope.com/u/beowulff)\ **Post date:** [June 3, 2013, 6:14pm UTC](https://boards.straightdope.com/t/need-an-iphone-expert-email-related/660047/4 "2013-06-03T18:14:09Z")
Some discussion about this problem here: [Unable to move message to Trash - Apple Community](https://discussions.apple.com/thread/4014036?start=0&tstart=0) and here: > **[Fix 'Message Could Not Be Moved To Mailbox Trash' Email Error](https://www.netchimp.co.uk/webdesign/iphone-ipad-ipod-touch-tips/iphone-unable-to-move-message-to-trash-imap/)** > > 3 simple ways to fix the IMAP Mail error "unable to move message to trash" on iPhone, iPad, iPod touch. ✯ Simple step-by-step instructions. ✯ and here: [http://www.ipadforums.net/ipad-help/24261-mail-error-message-unable-move-messages.html](http://www.ipadforums.net/ipad-help/24261-mail-error-message-unable-move-messages.html) ---
**Author:** ![Twoflower](https://sea3.discourse-cdn.com/straightdope/user_avatar/boards.straightdope.com/twoflower/32/22_2.png) [@Twoflower](https://boards.straightdope.com/u/Twoflower)\ **Post date:** [June 3, 2013, 6:33pm UTC](https://boards.straightdope.com/t/need-an-iphone-expert-email-related/660047/5 "2013-06-03T18:33:58Z")
I used to have that problem. IIRC, the fix is: On the iPhone, open Settings-\> Mail, Contacts, Calendars Select the mail account in question Select account again scroll down & select Advanced Under 'Mailbox Behaviors" set the Deleted Mailbox to be on the phone, not the server. ---
**Author:** ![SanDiegoTim](https://avatars.discourse-cdn.com/v4/letter/s/85e7bf/32.png) [@SanDiegoTim](https://boards.straightdope.com/u/SanDiegoTim)\ **Post date:** [June 4, 2013, 2:31am UTC](https://boards.straightdope.com/t/need-an-iphone-expert-email-related/660047/6 "2013-06-04T02:31:36Z")
Thanks, all. Unfortunately no luck. Will call my ISP tomorrow. ---
**Author:** ![Hail\_Ants](https://avatars.discourse-cdn.com/v4/letter/h/dc4da7/32.png) [@Hail\_Ants](https://boards.straightdope.com/u/Hail_Ants)\ **Post date:** [June 4, 2013, 3:17am UTC](https://boards.straightdope.com/t/need-an-iphone-expert-email-related/660047/7 "2013-06-04T03:17:22Z")
[hijack/nitpick] The iPhone 5_ **S** _ is out?! [/] Knowing what email service you use (Gmail, Outlook etc.) may help…