Yep, that’s me.
I live in an urban neighborhood in San Diego, America’s 8th most populous city. It’s a comfortable neighborhood, with plenty of professional families, and with an average household income above the California median. It’s just a few miles from downtown, 15 minutes from the airport, is served by a decent bus system, and has multiple restaurants and bars within a short walk.
And yet, in this thriving neighborhood in a large, modern city, in the wealthiest country in the world, i have exactly one provider of proper broadband internet to choose from. One. For me, it’s Cox or nothing.
Time Warner Cable does operate in San Diego, but the city, in its wisdom, allowed the two companies to split the city geographically. If you’re south of the San Diego River, you have Cox; if you’re north of the river, or in Coronado, you have TWC. No price comparisons or competition allowed. I even created a map a few years back to show the distribution. As you can see, there’s a thin strip in Mission Valey that gets to choose from both providers, but for most of the city it’s one or the other.
In some areas of the city, i could check AT&T to price compare their UVerse system with Cox, but where i am the best internet connection i can get from AT&T is 1.5 Mbps DSL. One point five fucking megabits? These days, that might as well be dial-up. With Cox, i’m on their third-tier package and still get 50 Mbps (officially at least; when i test it’s usually about 30-36, which is plenty for us).
Luckily for me, Cox has been great in terms of speed and reliability, but their prices keep creeping up and up, and there’s absolutely nothing i can do about it, because there is literally no-one else i can go to. I can’t threaten to leave Cox in order to get a break on my bill, because they know that i have nowhere else to go, and when they raise my rates every year, i have to bend over a grab my ankles. If their service suddenly became unreliable, i’d be equally fucked. And now, with the end of net neutrality, they’re going to have another way to screw their captive audience.