# No Internet--error code 46npqe **URL:** \ **Category:** Factual Questions\ **Created:** [March 11, 2006, 2:10pm UTC](https://boards.straightdope.com/t/no-internet-error-code-46npqe/347941 "2006-03-11T14:10:02Z")\ **Posts on this page:** 6\ **Page:** 1
**Author:** ![dauerbach](https://avatars.discourse-cdn.com/v4/letter/d/c2a13f/32.png) [@dauerbach](https://boards.straightdope.com/u/dauerbach)\ **Post date:** [March 11, 2006, 2:10pm UTC](https://boards.straightdope.com/t/no-internet-error-code-46npqe/347941/1 "2006-03-11T14:10:02Z")
My computer has lost all connectivity to the internet. I am an AOL subscriber. Dell says the error code 46npqe is an AOL server error. However, when I move the computer to a friends house and try his DSL line with a different ISP the same thing happens. What is this error, and how do I go about fixing it? ---
**Author:** ![ultrafilter](https://avatars.discourse-cdn.com/v4/letter/u/3d9bf3/32.png) [@ultrafilter](https://boards.straightdope.com/u/ultrafilter)\ **Post date:** [March 11, 2006, 3:04pm UTC](https://boards.straightdope.com/t/no-internet-error-code-46npqe/347941/2 "2006-03-11T15:04:40Z")
I’m confused. Are you taking your computer over to your friend’s house and hooking it up to his DSL connection? What version of AOL are you using? ---
**Author:** ![dauerbach](https://avatars.discourse-cdn.com/v4/letter/d/c2a13f/32.png) [@dauerbach](https://boards.straightdope.com/u/dauerbach)\ **Post date:** [March 11, 2006, 3:40pm UTC](https://boards.straightdope.com/t/no-internet-error-code-46npqe/347941/3 "2006-03-11T15:40:12Z")
Yes, I took the computer over to a friends house to try to connect to his (different)ISP, since I was told the problem was an AOL server connectivity problem, and it still gave me the error code without ever connecting. I am using AOL 9.0 with security. I have uninstalled and reinstalled it, installed AOL 8.0, and tried to repair AOL connectivity in Add/Remove programs. Nothing works. I stll cannot connect to anything. ---
**Author:** ![Duckster](https://sea3.discourse-cdn.com/straightdope/user_avatar/boards.straightdope.com/duckster/32/1244_2.png) [@Duckster](https://boards.straightdope.com/u/Duckster)\ **Post date:** [March 11, 2006, 3:44pm UTC](https://boards.straightdope.com/t/no-internet-error-code-46npqe/347941/4 "2006-03-11T15:44:21Z")
Have you contacted AOL? ---
**Author:** ![dauerbach](https://avatars.discourse-cdn.com/v4/letter/d/c2a13f/32.png) [@dauerbach](https://boards.straightdope.com/u/dauerbach)\ **Post date:** [March 11, 2006, 4:02pm UTC](https://boards.straightdope.com/t/no-internet-error-code-46npqe/347941/5 "2006-03-11T16:02:29Z")
Yes, I contacted AOL. The steps I took were at their direction. It also took about two hours of my life to get that limited information, and the people I talked to seemed about as smart as a pile of resistors. ---
**Author:** ![ultrafilter](https://avatars.discourse-cdn.com/v4/letter/u/3d9bf3/32.png) [@ultrafilter](https://boards.straightdope.com/u/ultrafilter)\ **Post date:** [March 11, 2006, 4:08pm UTC](https://boards.straightdope.com/t/no-internet-error-code-46npqe/347941/6 "2006-03-11T16:08:02Z")
> [@dauerbach](#): > > Yes, I took the computer over to a friends house to try to connect to his (different)ISP, since I was told the problem was an AOL server connectivity problem, and it still gave me the error code without ever connecting. I am using AOL 9.0 with security. I have uninstalled and reinstalled it, installed AOL 8.0, and tried to repair AOL connectivity in Add/Remove programs. Nothing works. I stll cannot connect to anything. If you can’t connect over AOL 8.0 or 9.0, then you probably have a hardware problem of some kind. Since you have the security edition, there are a couple things you can try: [ol][li]Look for files on your hard drive named 10090UAAUS.udp and 10091DAFUS.udp. If you’re using Windows 2000/XP, they should be in C:\Documents and Settings\All Users\Application Data\AOL\AOLCoach\en\_en\download; if not, they’re somewhere under C:\Windows. Double click on both of those and let them run, and try starting AOL 9.0 again.[/li][\*]If that doesn’t work, uninstall AOL Connectivity Services (from add/remove programs in the control panel) and then try starting AOL 9.0 again.[/ol]