[QUOTE=C K Dexter Haven]
Sigh. If I said “good morning,” would you take it as dismissive?
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Well, yes, because you’d probably say, “I don’t know what you’re all complaining about; this morning is as good as it’s ever going to get, and you’re damned lucky to have it so quit whining. As if you could do better.” If you honestly can’t see how your response to well-intentioned ideas proffered with no expectations is dismissive, then you really do have a tin ear.
Was it? You didn’t say that. You rubbished one specific idea, and then scoffed at the person’s marketing and web design skills. Excuse us if we don’t read the softly spoken Dex that apparently lies between the lines. No, obviously pulping the books to change the covers isn’t practical, but I don’t see why you couldn’t just say that. It wasn’t his only idea, either. It’s also rather telling that in a thread full of good ideas, you zeroed right in on the one that you could pour scorn on.
Who was complaining about that here? I think we’re all pretty resigned to it. Of course, it’s utterly bizarre that a company asserting that a community is one of its most valuable assets should pay absolutely no attention to it whatsoever, but that’s by the by. I worked at the BBC on their (vast) messageboards for a while, and you wouldn’t believe what a difference even the slightest bit of owner feedback makes in terms of user perception and contentment. Of course, the BBC being the BBC, we were largely forbidden from interacting with users, and the resentment this generated was palpable. When I got hacked off with this, I just went and interacted with the users anyway, and you know what? It really helped. Even if I didn’t have anything to offer in terms of bug fixes or definite answers, people appreciate being listened to, even if it’s only a little.
You don’t have to believe me, of course; just look at the broadly positive response in this thread to the simple act of taking away the screaming banner ads, and the sharing of a mere morsel of information about the boards’ status. If you can generate this sort of goodwill simply by ceasing to actively annoy people, just imagine the response if someone stopped by to actually listen for a while.
However, you are essentially right: it’s pretty unbelievable that people continue to come in here and share their ideas, and strange indeed that they persist in fondly thinking that they might be heard. It’s almost like they care about the place or something. What a bunch of idiots, eh? We should just toddle along to the shop, where all the mugs are.