# Office '97 question **URL:** \ **Category:** Factual Questions\ **Created:** [December 19, 2000, 2:27am UTC](https://boards.straightdope.com/t/office-97-question/46275 "2000-12-19T02:27:37Z")\ **Posts on this page:** 3\ **Page:** 1
**Author:** ![Carina42](https://avatars.discourse-cdn.com/v4/letter/c/439d5e/32.png) [@Carina42](https://boards.straightdope.com/u/Carina42)\ **Post date:** [December 19, 2000, 2:27am UTC](https://boards.straightdope.com/t/office-97-question/46275/1 "2000-12-19T02:27:37Z")
I just got a nice “new used” computer, Win95 installed. I have my Office '97 CD, but on two attempts to install, the following happens: Everything goes fine, 5% downloads, then the whole thing locks up. Can’t shut it down, nothing. I tried waiting about an hour, but it gets stuck & I eventually “incorrectly” shut down. The CD seems clean, though with a couple of really minor surface scratches. Is this what’s hanging it up? Do I have to _ack_ buy a new one? Any ideas? Thanks! ---
**Author:** ![Oblong](https://avatars.discourse-cdn.com/v4/letter/o/c0e974/32.png) [@Oblong](https://boards.straightdope.com/u/Oblong)\ **Post date:** [December 19, 2000, 4:47am UTC](https://boards.straightdope.com/t/office-97-question/46275/2 "2000-12-19T04:47:21Z")
Do you have enough hard drive space? If so, then try installing a different program that to see if it’s the CD drive that’s the problem. Try installing the CD on another computer to rule out the disc being defective. ---
**Author:** ![handy](https://avatars.discourse-cdn.com/v4/letter/h/b5a626/32.png) [@handy](https://boards.straightdope.com/u/handy)\ **Post date:** [December 19, 2000, 4:03pm UTC](https://boards.straightdope.com/t/office-97-question/46275/3 "2000-12-19T16:03:36Z")
Just drag the setup directory to the HD & try to install from there. You can wash the cd in water & pat dry, which is what I do, if you want. But if you can copy all those files it needs to the HD then the cd must be fine.