# OpenOffice help: Can't open specific file **URL:** \ **Category:** Factual Questions\ **Created:** [July 2, 2013, 5:21pm UTC](https://boards.straightdope.com/t/openoffice-help-cant-open-specific-file/662461 "2013-07-02T17:21:52Z")\ **Posts on this page:** 4\ **Page:** 1
**Author:** ![ArrMatey](https://sea3.discourse-cdn.com/straightdope/user_avatar/boards.straightdope.com/arrmatey/32/3522_2.png) [@ArrMatey](https://boards.straightdope.com/u/ArrMatey)\ **Post date:** [July 2, 2013, 5:21pm UTC](https://boards.straightdope.com/t/openoffice-help-cant-open-specific-file/662461/1 "2013-07-02T17:21:52Z")
So, pretty much what it says in the title: I have a specific file I can’t open in OpenOffice on my computer. The file is the top ‘downloads’ file on this page: [http://www.westguard.org/index.php?title=MnM\_Character\_Builder](http://www.westguard.org/index.php?title=MnM_Character_Builder) I was able to use this program just fine for… As long as I can remember. Then last night… When I try to open it, the OpenOffice program freezes and will not load at all. When I try to close it out, it gives me the ‘This program has hit an error’ message. The details from said message are as follows: Description: A problem caused this program to stop interacting with Windows. Problem signature: Problem Event Name: AppHangXProcB1 Application Name: soffice.bin Application Version: 3.4.9593.500 Application Timestamp: 5028bfc0 Hang Signature: 455a Hang Type: 128 Waiting on Application Name: spoolsv.exe:spoolss Waiting on Application Version: 0.0.0.0 OS Version: 6.1.7601.2.1.0.256.48 Locale ID: 1033 Additional Hang Signature 1: 455a2f57863f3fe166bdfdad7ba0244a Additional Hang Signature 2: 08fc Additional Hang Signature 3: 08fc8fdb624eead3f0ad6905d361d3da Additional Hang Signature 4: 455a Additional Hang Signature 5: 455a2f57863f3fe166bdfdad7ba0244a Additional Hang Signature 6: 08fc Additional Hang Signature 7: 08fc8fdb624eead3f0ad6905d361d3da Read our privacy statement online: [http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409](http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409) If the online privacy statement is not available, please read our privacy statement offline: C:\Windows\system32\en-US\erofflps.txt Note that I can open that file on -other- computers, just not on my current one. I’ve tried uninstalling and re-installing openoffice, and I’ve even tried other readers (libreoffice), but it’s a constant lock-up. I have no clue what to do at this point, and it’s starting to hit me in a lot of computer-centric anxiety attack triggers. Help! ---
**Author:** ![Blakeyrat](https://avatars.discourse-cdn.com/v4/letter/b/ecd19e/32.png) [@Blakeyrat](https://boards.straightdope.com/u/Blakeyrat)\ **Post date:** [July 2, 2013, 7:07pm UTC](https://boards.straightdope.com/t/openoffice-help-cant-open-specific-file/662461/2 "2013-07-02T19:07:41Z")
> [@ArrMatey](#): > > Waiting on Application Name: spoolsv.exe:spoolss That’s your print spooler. Try uninstalling your printer (Or maybe even just changing the default printer) and see if that fixes the issue. If so, you’ll probably need to look for another printer driver to fix it. Depending on the model of your printer, that could be easy or hard. ---
**Author:** ![ArrMatey](https://sea3.discourse-cdn.com/straightdope/user_avatar/boards.straightdope.com/arrmatey/32/3522_2.png) [@ArrMatey](https://boards.straightdope.com/u/ArrMatey)\ **Post date:** [July 2, 2013, 9:53pm UTC](https://boards.straightdope.com/t/openoffice-help-cant-open-specific-file/662461/3 "2013-07-02T21:53:52Z")
Spot -on-! It took me a year to get the damn thing uninstalled- the drivers were insanely corrupt- but now that it’s gone, the file loads just fine. Thank you -so- much! ---
**Author:** ![Blakeyrat](https://avatars.discourse-cdn.com/v4/letter/b/ecd19e/32.png) [@Blakeyrat](https://boards.straightdope.com/u/Blakeyrat)\ **Post date:** [July 2, 2013, 10:57pm UTC](https://boards.straightdope.com/t/openoffice-help-cant-open-specific-file/662461/4 "2013-07-02T22:57:48Z")
Well, I’d argue that OpenOffice shouldn’t hang because a print spooler is screwed up, also. At least not until it’s actually trying to print. But glad we got it solved.