I do not want to be an apologist for Wal Mart, but after reading this (and similar) threads, I have come to the conclusion that many people are talking about a different Wal Mart.
My local Super Wal Mart, constructed a year ago to replace a non-super Wal Mart, is clean. Always. The employees are friendly – if one was ever surly to me, I would instantly file a complaint. Employees have gone out of their way to find what I was looking for and tell me when I can find seasonal items. Not overstaffed, to be sure, but I can always find a clerk somewhere.
The prices are competitive with nearby grocery markets, one of which shares a parking lot. Not all prices are lower at WM and the selection isn’t wider than some other stores, but they carry a wide variety of brands, including their in-house ones, which are lower cost than most. Their prices are often significantly lower than many local stores for the exact same brand and product.
The customers are my neighbors; not sloppily dressed or dragging snotty kids. It’s not uncommon for me to see people I know personally.
They employ the handicapped. I know of at least two employees that are obviously such – one has a severe limp and one uses a cane. Neither disability seems to have an adverse impact on their performance. I also know at least one employee who has a part time job, and is grateful that they continue to employ him because he can’t handle a full time one.
Checkout lines are reasonable. Many is the time a clerk has come over to me, standing in line, to say, “I’m open. Come on over.”
I know at least one employee personally who is a very hard worker and can handle any situation without a hitch. It’s hard to engage her in small-talk because she is too conscientious with her work. I have never seen a clerk chatting with another, oblivious to a customer.
Employees are glad to help you out to the car if you have something heavy or the weather is difficult. The parking lot is not cluttered with errant carts. In the winter, it is plowed on a timely basis.
Complaints? Yes, I have a few. The grocery shelves are not kept fully stocked, which makes them look haphazard. I once mentioned this to the manager, and she said they were perpetually short-handed. Produce is acceptable, but not spectacular. They also seem to be ignorant of regional needs – after a snowfall, they are out of salt. In the Spring, when the market for dehumidifiers is hot, they are sold out. And, for some strange reason, they never stock dry vermouth, only sweet, even after I pointed out they have a gin & vodka section, which is only half a martini, whether shaken or stirred. You should have such problems. :rolleyes:
So for those of you who are complaining about filthy stores or asshole employees, you must shopping at the wrong store. Not all Wal Marts are like that. Why don’t you come over to ours? We have a Subway!