# Outlook 2007 help? Profile and MS Exchange problems **URL:** \ **Category:** Factual Questions\ **Created:** [May 3, 2010, 9:12pm UTC](https://boards.straightdope.com/t/outlook-2007-help-profile-and-ms-exchange-problems/538206 "2010-05-03T21:12:44Z")\ **Posts on this page:** 8\ **Page:** 1
**Author:** ![Carol\_the\_Impaler](https://avatars.discourse-cdn.com/v4/letter/c/6a8cbe/32.png) [@Carol\_the\_Impaler](https://boards.straightdope.com/u/Carol_the_Impaler)\ **Post date:** [May 3, 2010, 9:12pm UTC](https://boards.straightdope.com/t/outlook-2007-help-profile-and-ms-exchange-problems/538206/1 "2010-05-03T21:12:44Z")
I am unable to open Outlook 2007. I get the error message: The connection to Microsoft Exchange is unavailable. Outlook much be online or connected to complete this action. Here is the background/genesis of this problem: Last week, I was unable to send email. I could receive. I have two profiles in my Outlook, one is an MS Exchange profile, the other is a pop3 profile. When I checked the send/receive status I got an error message that an object could not be found. [Microsoft.com](http://Microsoft.com) told me to re-create my profile. So, I followed it’s directions after confirming the MS Exchange server name and the pop3 incoming and outgoing mailboxes so I could replicate what I already had. I re-created the profiles, but could still not send email (via either account). Stupidly, I rebooted my computer and now… I can’t open Outlook at all. Thoughts? ETA: My internet connection is fine. I’ve been accessing both of my email accounts via webmail. I am able to send and receive via webmail with no problems. ---
**Author:** ![Morbo](https://sea3.discourse-cdn.com/straightdope/user_avatar/boards.straightdope.com/morbo/32/389_2.png) [@Morbo](https://boards.straightdope.com/u/Morbo)\ **Post date:** [May 4, 2010, 12:46am UTC](https://boards.straightdope.com/t/outlook-2007-help-profile-and-ms-exchange-problems/538206/2 "2010-05-04T00:46:15Z")
Try removing and adding (or repairing) your exchange acount from Control Panel | Mail | Email Accounts, without doing it from Outlook. ---
**Author:** ![Carol\_the\_Impaler](https://avatars.discourse-cdn.com/v4/letter/c/6a8cbe/32.png) [@Carol\_the\_Impaler](https://boards.straightdope.com/u/Carol_the_Impaler)\ **Post date:** [May 4, 2010, 2:34am UTC](https://boards.straightdope.com/t/outlook-2007-help-profile-and-ms-exchange-problems/538206/3 "2010-05-04T02:34:13Z")
That’s what I did. I wasn’t clear on that. ---
**Author:** ![yoyodyne](https://avatars.discourse-cdn.com/v4/letter/y/a9a28c/32.png) [@yoyodyne](https://boards.straightdope.com/u/yoyodyne)\ **Post date:** [May 4, 2010, 2:54am UTC](https://boards.straightdope.com/t/outlook-2007-help-profile-and-ms-exchange-problems/538206/4 "2010-05-04T02:54:40Z")
What is the error when starting? Try deleting all profiles in control panel and then start outlook. ---
**Author:** ![Cerowyn](https://avatars.discourse-cdn.com/v4/letter/c/82dd89/32.png) [@Cerowyn](https://boards.straightdope.com/u/Cerowyn)\ **Post date:** [May 4, 2010, 3:01am UTC](https://boards.straightdope.com/t/outlook-2007-help-profile-and-ms-exchange-problems/538206/5 "2010-05-04T03:01:38Z")
Why would you need to specify POP3 and SMTP servers? Exchange uses neither when communicating with Outlook. ---
**Author:** ![Carol\_the\_Impaler](https://avatars.discourse-cdn.com/v4/letter/c/6a8cbe/32.png) [@Carol\_the\_Impaler](https://boards.straightdope.com/u/Carol_the_Impaler)\ **Post date:** [May 4, 2010, 3:14am UTC](https://boards.straightdope.com/t/outlook-2007-help-profile-and-ms-exchange-problems/538206/6 "2010-05-04T03:14:02Z")
Because my second email account is not an Exchange account. ---
**Author:** ![Carol\_the\_Impaler](https://avatars.discourse-cdn.com/v4/letter/c/6a8cbe/32.png) [@Carol\_the\_Impaler](https://boards.straightdope.com/u/Carol_the_Impaler)\ **Post date:** [May 4, 2010, 3:15am UTC](https://boards.straightdope.com/t/outlook-2007-help-profile-and-ms-exchange-problems/538206/7 "2010-05-04T03:15:21Z")
> [@yoyodyne](#): > > What is the error when starting? Try deleting all profiles in control panel and then start outlook. I will try this when I get in to work tomorrow. ---
**Author:** ![Carol\_the\_Impaler](https://avatars.discourse-cdn.com/v4/letter/c/6a8cbe/32.png) [@Carol\_the\_Impaler](https://boards.straightdope.com/u/Carol_the_Impaler)\ **Post date:** [May 5, 2010, 4:35pm UTC](https://boards.straightdope.com/t/outlook-2007-help-profile-and-ms-exchange-problems/538206/8 "2010-05-05T16:35:59Z")
Stepping back in briefly to say this problem is resolved and I appreciate your help.