# Outlook Express help **URL:** \ **Category:** Factual Questions\ **Created:** [October 16, 2005, 9:06pm UTC](https://boards.straightdope.com/t/outlook-express-help/326504 "2005-10-16T21:06:17Z")\ **Posts on this page:** 4\ **Page:** 1
**Author:** ![OldGuy](https://avatars.discourse-cdn.com/v4/letter/o/3bc359/32.png) [@OldGuy](https://boards.straightdope.com/u/OldGuy)\ **Post date:** [October 16, 2005, 9:06pm UTC](https://boards.straightdope.com/t/outlook-express-help/326504/1 "2005-10-16T21:06:17Z")
I use Outlook Express as a secondary mail program – long story. Until yesterday OE would always notify me when an e-mail arrived by putting a small envelope icon into the lower right corner of the screen. (The area is called the tray I believe.) No it no longer does and I don’t believe I changed anything. I see in options how to make OE play a sound when I get mail, but I cannot find this option. Can anyone help me? I’m running XP on a PC not Mac, if it matters. ---
**Author:** ![USCDiver](https://sea3.discourse-cdn.com/straightdope/user_avatar/boards.straightdope.com/uscdiver/32/354_2.png) [@USCDiver](https://boards.straightdope.com/u/USCDiver)\ **Post date:** [October 16, 2005, 10:31pm UTC](https://boards.straightdope.com/t/outlook-express-help/326504/2 "2005-10-16T22:31:05Z")
If you are using ‘Customized Notifications’ in your system tray, your ‘new mail’ icon may be hidden. Expand your system tray and see if it is there. If it is, right-click the double arrow at the left of the system tray, choose “Customize notifications…” and next to the icon for new mail, choose ‘Always Show’. Had the same thing happen to me and this was the culprit. If it’s not this, I’m at a loss. Try rebooting. ---
**Author:** ![OldGuy](https://avatars.discourse-cdn.com/v4/letter/o/3bc359/32.png) [@OldGuy](https://boards.straightdope.com/u/OldGuy)\ **Post date:** [October 16, 2005, 10:42pm UTC](https://boards.straightdope.com/t/outlook-express-help/326504/3 "2005-10-16T22:42:29Z")
[QUOTE=USCDiver] If you are using ‘Customized Notifications’ in your system tray, your ‘new mail’ icon may be hidden. Expand your system tray and see if it is there. If it is, right-click the double arrow at the left of the system tray, choose “Customize notifications…” and next to the icon for new mail, choose ‘Always Show’. [QUOTE] Thanks! That did it/ ---
**Author:** ![USCDiver](https://sea3.discourse-cdn.com/straightdope/user_avatar/boards.straightdope.com/uscdiver/32/354_2.png) [@USCDiver](https://boards.straightdope.com/u/USCDiver)\ **Post date:** [October 16, 2005, 11:48pm UTC](https://boards.straightdope.com/t/outlook-express-help/326504/4 "2005-10-16T23:48:55Z")
Glad I could help.