# Palm Sync and Apps don't work between users **URL:** \ **Category:** Factual Questions\ **Created:** [May 24, 2006, 6:51pm UTC](https://boards.straightdope.com/t/palm-sync-and-apps-dont-work-between-users/358064 "2006-05-24T18:51:56Z")\ **Posts on this page:** 3\ **Page:** 1
**Author:** ![633squadron](https://avatars.discourse-cdn.com/v4/letter/6/ee59a6/32.png) [@633squadron](https://boards.straightdope.com/u/633squadron)\ **Post date:** [May 24, 2006, 6:51pm UTC](https://boards.straightdope.com/t/palm-sync-and-apps-dont-work-between-users/358064/1 "2006-05-24T18:51:56Z")
Hi! I have a problem running my Palm desktop apps and synchronization with different users within Windows XP. My environment is: Windows XP Professional two users: [ol] [li]a user within the computer’s local domain, call it local\username1[/li][li]a user defined by my company’s NT domain, call it workdomain\user1[/li][/ol] Note that the username itself is the same for both, it’s just the domain that’s different. The computer is a Dell Inspiron 6000. I have a Palm Clie NX60 using Sony’s version of Palm Desktop, along with Intellisync Pro, Documents to Go, Smartlist to Go, SplashID, CodeJedi ShadowPlan, and Pocket Quicken 2.5. I installed all the Palm apps and their desktop apps under local\user1. When I’m logged in as local\username1, I can do a sync and access the desktop apps. _But_, when I’m logged in as workdomain\user1, the HotSync Manager doesn’t show any of the conduits for SplashID, PQ, or Doc to Go (for example). If I try to run the desktop app, it crashes. Any idea why this is true? I don’t understand what my user name has to do with running these apps. I don’t remember installing them for a specific user. The local\user1 user is an Administrator for the laptop. I can furnish more info if you need it. ---
**Author:** ![chrisk](https://avatars.discourse-cdn.com/v4/letter/c/6de8d8/32.png) [@chrisk](https://boards.straightdope.com/u/chrisk)\ **Post date:** [May 24, 2006, 8:14pm UTC](https://boards.straightdope.com/t/palm-sync-and-apps-dont-work-between-users/358064/2 "2006-05-24T20:14:19Z")
> [@633squadron](#): > > Hi! > > I have a problem running my Palm desktop apps and synchronization with different users within Windows XP. > > My environment is: > > Windows XP Professional > two users: > [ol] > [li]a user within the computer’s local domain, call it local\username1[/li][li]a user defined by my company’s NT domain, call it workdomain\user1[/li][/ol] > > Note that the username itself is the same for both, it’s just the domain that’s different. > > The computer is a Dell Inspiron 6000. > > I have a Palm Clie NX60 using Sony’s version of Palm Desktop, along with Intellisync Pro, Documents to Go, Smartlist to Go, SplashID, CodeJedi ShadowPlan, and Pocket Quicken 2.5. > > I installed all the Palm apps and their desktop apps under local\user1. When I’m logged in as local\username1, I can do a sync and access the desktop apps. > > _But_, when I’m logged in as workdomain\user1, the HotSync Manager doesn’t show any of the conduits for SplashID, PQ, or Doc to Go (for example). If I try to run the desktop app, it crashes. > > Any idea why this is true? I don’t understand what my user name has to do with running these apps. I don’t remember installing them for a specific user. The local\user1 user is an Administrator for the laptop. > > I can furnish more info if you need it. This is, as far as I know, an endemic problem with hotsync. Conduits are tracked in the registry under HKEY\_USERS and HKEY\_CURRENT\_USER, not HKEY\_LOCAL\_MACHINE. (AFAIK, most programs that give you a choice of installing for a specific user or all users are able to detect their registry settings in either tree structure.) Easiest solution, I think, is to promote the workdomain user to local adminstrator if this is required to install the software, then demote again. Hope that helps, sorry I didn’t have better news. ---
**Author:** ![633squadron](https://avatars.discourse-cdn.com/v4/letter/6/ee59a6/32.png) [@633squadron](https://boards.straightdope.com/u/633squadron)\ **Post date:** [May 24, 2006, 9:27pm UTC](https://boards.straightdope.com/t/palm-sync-and-apps-dont-work-between-users/358064/3 "2006-05-24T21:27:04Z")
> [@chrisk](#): > > This is, as far as I know, an endemic problem with hotsync. Conduits are tracked in the registry under HKEY\_USERS and HKEY\_CURRENT\_USER, not HKEY\_LOCAL\_MACHINE. (AFAIK, most programs that give you a choice of installing for a specific user or all users are able to detect their registry settings in either tree structure.) > > Easiest solution, I think, is to promote the workdomain user to local adminstrator if this is required to install the software, then demote again. > > Hope that helps, sorry I didn’t have better news. Thanks for the information; at least I know what’s going on. I suppose I could install the software once again under workdomain\user1 so that everything works in both places. At this point, though, I **know** it works for the local user, so I’m going to keep using that. The only reason I need to log into the work domain is to use printers in the work domain. I probably can get around that.