# Planning to Buy a Car on Carvana.com **URL:** \ **Category:** In My Humble Opinion\ **Created:** [November 15, 2020, 1:19pm UTC](https://boards.straightdope.com/t/planning-to-buy-a-car-on-carvana-com/925630 "2020-11-15T13:19:08Z")\ **Posts on this page:** 1\ **Page:** 2
**Author:** ![mandala](https://sea3.discourse-cdn.com/straightdope/user_avatar/boards.straightdope.com/mandala/32/95_2.png) [@mandala](https://boards.straightdope.com/u/mandala)\ **Post date:** [December 10, 2020, 10:51am UTC](https://boards.straightdope.com/t/planning-to-buy-a-car-on-carvana-com/925630/21 "2020-12-10T10:51:12Z")
Continuing to update my experience with Carvana here for the benefit of folks who might be considering a purchase. - Carvana’s customer care is good and helpful - IF you can get through to them without losing your head. Their wait times on a typical day are like 30 minutes at the least. They have a callback option - I used it a couple of times and regretted it. Both times the “Advocate” cut off and did not bother to call me back, so I had to enter the queue again. The best time to reach them is within an hour of their desk opening. - Carvana does not do custom license plates. They will give generic plates and you can trade them in for custom ones if you wish. Carvana uses a third-party vendor to process registrations, and do not seem to be able to answer questions once the document pack has been dispatched to their vendor. - Carvana’s answer-bot Sebastian is crap. He cannot answer any but the most generic questions. Carvana does not have a live-person chat, or email support. For a company of this size, selling good worth thousands of dollars apiece, their contact options are ridiculously limited. Still the car itself is working out very well, and I got a huge discount as well, so can’t complain too much. YMMV. [Previous page](https://boards.straightdope.com/t/planning-to-buy-a-car-on-carvana-com/925630.md?page=1)