# Please honor the damned warranty!

**URL:** <https://boards.straightdope.com/t/please-honor-the-damned-warranty/845935>\
**Category:** The BBQ Pit\
**Created:** [January 4, 2020, 4:17pm UTC](https://boards.straightdope.com/t/please-honor-the-damned-warranty/845935 "2020-01-04T16:17:24Z")\
**Posts on this page:** 1\
**Page:** 2

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**Author:** ![dropzone](https://sea3.discourse-cdn.com/straightdope/user_avatar/boards.straightdope.com/dropzone/32/7515_2.png) [@dropzone](https://boards.straightdope.com/u/dropzone)\
**Post date:** [January 6, 2020, 8:34pm UTC](https://boards.straightdope.com/t/please-honor-the-damned-warranty/845935/21 "2020-01-06T20:34:08Z")

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I bought an LG phone from Virgin Mobile in July. The on/off button has chosen to stop working. (I’m new to smart phones and assume that they have some agency, which is how they are smart) I can get into it if I’m called or unplug the power cable, and called customer service about getting a replacement phone under warranty I was told I needed to call back from a different phone so they could remotely diagnose the problem. I told him that this was my only phone and couldn’t do that, and asked how that would diagnose a faulty switch. He could not explain anything nor escalate the call, showing that real winners are on the weekend shifts the world over. e

I’ll try again today. If that doesn’t work I’ll try for Richard Branson 's assistant, or her assistant who talks to cranks. Years of telemarketing to upper management taught me things.

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