# PowerDVD problem **URL:** \ **Category:** Factual Questions\ **Created:** [November 22, 2003, 1:18am UTC](https://boards.straightdope.com/t/powerdvd-problem/214608 "2003-11-22T01:18:20Z")\ **Posts on this page:** 3\ **Page:** 1
**Author:** ![emekthian](https://avatars.discourse-cdn.com/v4/letter/e/ecae2f/32.png) [@emekthian](https://boards.straightdope.com/u/emekthian)\ **Post date:** [November 22, 2003, 1:18am UTC](https://boards.straightdope.com/t/powerdvd-problem/214608/1 "2003-11-22T01:18:20Z")
I’m having problems running PowerDVD 4.0 on my computer (Pentium 4, 1.7 Ghz, 256 RAM). Whenever I load the program, a message pops up saying “FFFFFF undefined error”. If I close the message box, and press the play button, the same error pops up. I tried emailing Cyberlink, and they said that downloading the PDVDxp4 patch\_2417 patch would solve the problem. I downloaded the patch, but when I try to run it, it says there isn’t a version of PowerDVD and will abort. I tried emailing PowerDVD again. That was two weeks ago and they haven’t replied, so I’m asking this board. What can I do? ---
**Author:** ![asterion](https://avatars.discourse-cdn.com/v4/letter/a/4da419/32.png) [@asterion](https://boards.straightdope.com/u/asterion)\ **Post date:** [November 22, 2003, 1:35am UTC](https://boards.straightdope.com/t/powerdvd-problem/214608/2 "2003-11-22T01:35:45Z")
Was the software OEM? I mean, did the software come preinstalled with a DVD player when you bought the computer? If so, there’s a possibility that there is a change in the OEM software compared to the normal Cyberlink software. What I would do, if you did buy from Gateway or Dell or another builder, would be to go to their support website and see if they have patches for the software. I can walk you through the Dell website procedure if needed, but I don’t know it for Gateway or any other vendor. ---
**Author:** ![emekthian](https://avatars.discourse-cdn.com/v4/letter/e/ecae2f/32.png) [@emekthian](https://boards.straightdope.com/u/emekthian)\ **Post date:** [November 22, 2003, 3:55am UTC](https://boards.straightdope.com/t/powerdvd-problem/214608/3 "2003-11-22T03:55:27Z")
The software is OEM. > [@](#): > > I can walk you through the Dell website procedure if needed, but I don’t know it for Gateway or any other vendor. Please do.