# Problem with Word **URL:** \ **Category:** Factual Questions\ **Created:** [April 21, 2006, 2:36pm UTC](https://boards.straightdope.com/t/problem-with-word/353621 "2006-04-21T14:36:52Z")\ **Posts on this page:** 6\ **Page:** 1
**Author:** ![Palikia](https://avatars.discourse-cdn.com/v4/letter/p/e95f7d/32.png) [@Palikia](https://boards.straightdope.com/u/Palikia)\ **Post date:** [April 21, 2006, 2:36pm UTC](https://boards.straightdope.com/t/problem-with-word/353621/1 "2006-04-21T14:36:52Z")
I have a new computer with the latest version of Microsoft Office installed. Until two days ago it worked fine but since yesterday, the “Save As” function no longer works. The system hangs and I have to do control/alt/delete to get control again. I can’t create new documents from old ones. On Tuesday I installed a new scanner. Any ideas how to fix this problem? ---
**Author:** ![Ponster](https://sea3.discourse-cdn.com/straightdope/user_avatar/boards.straightdope.com/ponster/32/17081_2.png) [@Ponster](https://boards.straightdope.com/u/Ponster)\ **Post date:** [April 21, 2006, 2:48pm UTC](https://boards.straightdope.com/t/problem-with-word/353621/2 "2006-04-21T14:48:31Z")
Do you have an Anti-virus such as Norton installed that may be blocking Word? Do you have other applications where “save as” works correctly? ---
**Author:** ![Snickers](https://avatars.discourse-cdn.com/v4/letter/s/5daacb/32.png) [@Snickers](https://boards.straightdope.com/u/Snickers)\ **Post date:** [April 21, 2006, 3:42pm UTC](https://boards.straightdope.com/t/problem-with-word/353621/3 "2006-04-21T15:42:56Z")
Could be that your normal.dot is corrupted. Word uses the “normal.dot” document template every time it opens - unless you tell it to use a different template for a document, all your documents are based off of normal.dot. This template holds all the formatting information you might be familiar with, as well as any macros, customizations, or operating instructions, and it’s possible that something’s caused it to go wonky. No worries, tho’ - it’s easy to fix. Do a search for normal.dot. When you find it, give it a new name - something like normal\_old.dot. Then restart Word - it’ll generate a brand new (and hopefully corruption-free) normal.dot in the same location. If that fixes the problem, you’re golden! After it’s all working as you like, then you can delete the normal\_old.dot file if you’d like (keeping it won’t do any harm). If you’ve got macros and such stored in the old normal.dot, you’ll have to add them again to the new one. A better practice is to create a new template .dot file and add them there, then tell Word to use that template when you create a doc. ---
**Author:** ![Satchmo](https://sea3.discourse-cdn.com/straightdope/user_avatar/boards.straightdope.com/satchmo/32/4223_2.png) [@Satchmo](https://boards.straightdope.com/u/Satchmo)\ **Post date:** [April 21, 2006, 6:45pm UTC](https://boards.straightdope.com/t/problem-with-word/353621/4 "2006-04-21T18:45:14Z")
I think this is a problem related to a recent update. Details here: [http://support.microsoft.com/default.aspx/kb/918165](http://support.microsoft.com/default.aspx/kb/918165)? I’ve fixed one like this today. Satch ---
**Author:** ![Palikia](https://avatars.discourse-cdn.com/v4/letter/p/e95f7d/32.png) [@Palikia](https://boards.straightdope.com/u/Palikia)\ **Post date:** [April 21, 2006, 7:57pm UTC](https://boards.straightdope.com/t/problem-with-word/353621/5 "2006-04-21T19:57:39Z")
Satchmo Thanks. Your solution was the right one and the problem has been fixed. Thanks to everyone who helped. ---
**Author:** ![What\_Exit](https://sea3.discourse-cdn.com/straightdope/user_avatar/boards.straightdope.com/what_exit/32/10652_2.png) [@What\_Exit](https://boards.straightdope.com/u/What_Exit)\ **Post date:** [April 21, 2006, 8:15pm UTC](https://boards.straightdope.com/t/problem-with-word/353621/6 "2006-04-21T20:15:26Z")
I wish this was up in the Morning. I had the same problem on to Laptops and I found the solution around 1pm. Here is the Microsoft Resolution. RESOLUTION Share-to-Web software Warning Serious problems might occur if you modify the registry incorrectly by using Registry Editor or by using another method. These problems might require that you reinstall your operating system. Microsoft cannot guarantee that these problems can be solved. Modify the registry at your own risk. Security update 908531 includes an “allow list.” The Verclsid.exe program does not scan any file that has an extension that appears in this list. For more information, click the following article number to view the article in the Microsoft Knowledge Base: 908531 ([http://support.microsoft.com/kb/908531/](http://support.microsoft.com/kb/908531/)) MS06-015: Vulnerability in Windows Explorer could lead to remote code execution To resolve this problem, you can add the HP shell extension to the list. To you do this, you must follow these steps to modify the registry:1. Log on to the computer by using an account that has administrative credentials. 2. Click Start, click Run, type regedit, and then click OK. 3. Locate and then right-click the following registry subkey: HKEY\_LOCAL\_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Shell Extensions\Cached 4. Point to New, and then click DWORD Value. 5. For Microsoft Windows 2000-based computers, type the following: {A4DF5659-0801-4A60-9607-1C48695EFDA9} {000214E6-0000-0000-C000-000000000046} For Microsoft Windows XP-based or Microsoft Windows Server 2003-based computers, type the following: {A4DF5659-0801-4A60-9607-1C48695EFDA9} {000214E6-0000-0000-C000-000000000046} 0x401 6. Right-click the value that you just created, and then set the Value data to 1. 7. Exit Registry Editor. 8. Use Task Manager to close the Verclsid.exe program or to restart the computer.