# Problems with Netflix... **URL:** \ **Category:** Cafe Society\ **Created:** [July 27, 2006, 10:58pm UTC](https://boards.straightdope.com/t/problems-with-netflix/366334 "2006-07-27T22:58:06Z")\ **Posts on this page:** 11\ **Page:** 1
**Author:** ![BabaBooey](https://avatars.discourse-cdn.com/v4/letter/b/dfb087/32.png) [@BabaBooey](https://boards.straightdope.com/u/BabaBooey)\ **Post date:** [July 27, 2006, 10:58pm UTC](https://boards.straightdope.com/t/problems-with-netflix/366334/1 "2006-07-27T22:58:06Z")
has anyone successfully returned more than one DVD in the same sleeve? Twice in the last month I’ve done this after losing a sleeve, and the website says this is a viable way of returning the discs, but both times they’ve claimed not to get them. I’m wondering if one of the people collecting the returned disc pockets the one with a missing sleeve. Whatever the problem is, I’m going to be pissed if my account gets cancelled for DVD’s that I’m not jacking. One more thing: I always return all 3 of my discs in the same envelope, but ,whenever the “receive” all 3 discs, they only ship 2 of the three out. Anyone have this problem? I know they will slow down returns to people that return films too quickly, but I only make about 5 or 6 exchanges a month. ---
**Author:** ![Lsura](https://avatars.discourse-cdn.com/v4/letter/l/7993a0/32.png) [@Lsura](https://boards.straightdope.com/u/Lsura)\ **Post date:** [July 27, 2006, 11:13pm UTC](https://boards.straightdope.com/t/problems-with-netflix/366334/2 "2006-07-27T23:13:52Z")
No - not two disks in the same sleeve, but I’ve returned one without a sleeve - I realized it after I’d dropped it in the mailbox, so I went and hunted down the e-mail page on their site and sent them an e-mail, telling them the barcode number and all info that I could. I would think that returning 2 in the same sleeve would be problematic, because I doubt that they check every sleeve, and if they don’t know that there are 2 movies in a sleeve, they would just send it back out again with both movies in it. Now, I send 2 in one envelope sometimes, but it seems to slow things down significantly when I do that - like it falls to the bottom of the bin or they do those last or something. I try to return in seperate envelopes whenever possible, because they seem to receive them much faster. ---
**Author:** ![Captain\_Amazing](https://avatars.discourse-cdn.com/v4/letter/c/6de8d8/32.png) [@Captain\_Amazing](https://boards.straightdope.com/u/Captain_Amazing)\ **Post date:** [July 27, 2006, 11:20pm UTC](https://boards.straightdope.com/t/problems-with-netflix/366334/3 "2006-07-27T23:20:24Z")
From the Netflix FAQ: > [@](#): > > Q: I lost the protective white sleeve the movie comes in. What should I do? > > A: If you’ve misplaced the sleeve, simply return the movie with a note that includes the name and email address associated with your account, so we can properly credit the returned movie to your account. Please note that this may take us additional time to process. > > Unfortunately, we can’t give you credit for returning the movie without this information. > > If you later find the white sleeve, you can discard it. As far as I know, when Netflix checks movies in, they do it by running the bar code on the sleeve through a computer. The computer says, “Code 12345? That’s the copy of Gone With the Wind, rented to **Bababooey**. Time to credit him with returning it.” If you also have a copy of Girls Gone Wild 12 in the same sleeve that you rented, the computer has no way of knowing that, so it don’t credit you. The note is so that some time after that, a Netflix employee can find it and say, “Hey, there’s a copy of Girls Gone Wild 12 here, and this note says it’s from **Bababooey** , who’s sorry he lost his sleeve” and then manually do it. So, have you been leaving a note with your returned movies? ---
**Author:** ![BabaBooey](https://avatars.discourse-cdn.com/v4/letter/b/dfb087/32.png) [@BabaBooey](https://boards.straightdope.com/u/BabaBooey)\ **Post date:** [July 27, 2006, 11:28pm UTC](https://boards.straightdope.com/t/problems-with-netflix/366334/4 "2006-07-27T23:28:07Z")
:smack: I read the directions before signing up several months ago and mis-remembered them. The first time I just put two into one sleeve. This most recent time I did put a rubber band and note around the sleeve so it would have been impossible to scan it without seeing a note saying “Two discs inside”, so they may have my info from that sleeve. Hopefully they don’t cancel my account after doing this twice in the past month. ---
**Author:** ![Smeghead](https://avatars.discourse-cdn.com/v4/letter/s/f1d935/32.png) [@Smeghead](https://boards.straightdope.com/u/Smeghead)\ **Post date:** [July 27, 2006, 11:36pm UTC](https://boards.straightdope.com/t/problems-with-netflix/366334/5 "2006-07-27T23:36:04Z")
[QUOTE=BabaBooey] :smack: I read the directions before signing up several months ago and mis-remembered them. The first time I just put two into one sleeve. This most recent time I did put a rubber band and note around the sleeve so it would have been impossible to scan it without seeing a note saying “Two discs inside”, so they may have my info from that sleeve. Hopefully they don’t cancel my account after doing this twice in the past month. [/QUOTE] I remember the directions as you stated in the OP. They must have changed their system sometime recently. ---
**Author:** ![mobo85](https://avatars.discourse-cdn.com/v4/letter/m/b19c9b/32.png) [@mobo85](https://boards.straightdope.com/u/mobo85)\ **Post date:** [July 28, 2006, 12:22am UTC](https://boards.straightdope.com/t/problems-with-netflix/366334/6 "2006-07-28T00:22:39Z")
[QUOTE=Captain Amazing] If you also have a copy of Girls Gone Wild 12 in the same sleeve that you rented [/QUOTE] An impossibility, since Netflix doesn’t rent pornographic films. ---
**Author:** ![BabaBooey](https://avatars.discourse-cdn.com/v4/letter/b/dfb087/32.png) [@BabaBooey](https://boards.straightdope.com/u/BabaBooey)\ **Post date:** [July 28, 2006, 12:30am UTC](https://boards.straightdope.com/t/problems-with-netflix/366334/7 "2006-07-28T00:30:02Z")
[QUOTE=Smeghead] I remember the directions as you stated in the OP. They must have changed their system sometime recently. [/QUOTE] Figured as much, I can generally count on my memory when liquor isn’t involved, and I don’t drink and rent. I retract my previous ":smack: " ---
**Author:** ![Alice\_The\_Goon](https://avatars.discourse-cdn.com/v4/letter/a/ed8c4c/32.png) [@Alice\_The\_Goon](https://boards.straightdope.com/u/Alice_The_Goon)\ **Post date:** [July 28, 2006, 1:20am UTC](https://boards.straightdope.com/t/problems-with-netflix/366334/8 "2006-07-28T01:20:05Z")
[QUOTE=BabaBooey] One more thing: I always return all 3 of my discs in the same envelope, but ,whenever the “receive” all 3 discs, they only ship 2 of the three out. Anyone have this problem? I know they will slow down returns to people that return films too quickly, but I only make about 5 or 6 exchanges a month. [/QUOTE] I always return all 3 in the same envelope, and they’ve always immediately shipped out 3 more. I make 2 or 3 exchanges a month. ---
**Author:** ![CaveMike](https://sea3.discourse-cdn.com/straightdope/user_avatar/boards.straightdope.com/cavemike/32/16379_2.png) [@CaveMike](https://boards.straightdope.com/u/CaveMike)\ **Post date:** [July 28, 2006, 1:27am UTC](https://boards.straightdope.com/t/problems-with-netflix/366334/9 "2006-07-28T01:27:40Z")
I’ve returned two in the same sleeve before. I attach a post-it note on the outside indicating that there are two movies inside. I think they suggest to attach a note. ---
**Author:** ![Fiveyearlurker](https://avatars.discourse-cdn.com/v4/letter/f/da6949/32.png) [@Fiveyearlurker](https://boards.straightdope.com/u/Fiveyearlurker)\ **Post date:** [July 28, 2006, 1:29am UTC](https://boards.straightdope.com/t/problems-with-netflix/366334/10 "2006-07-28T01:29:56Z")
[QUOTE=BabaBooey] has anyone successfully returned more than one DVD in the same sleeve? [/QUOTE] Done it a bunch of times. No problems. ---
**Author:** ![Rigamarole](https://avatars.discourse-cdn.com/v4/letter/r/77aa72/32.png) [@Rigamarole](https://boards.straightdope.com/u/Rigamarole)\ **Post date:** [July 28, 2006, 1:48am UTC](https://boards.straightdope.com/t/problems-with-netflix/366334/11 "2006-07-28T01:48:24Z")
[QUOTE=mobo85] An impossibility, since Netflix doesn’t rent pornographic films. [/QUOTE] Which they should! Hmmph. (yes, I’ve heard of similar services for porn, but why not get your bread _and_ you’re meat while you’re at the deli anyway?)