# Problems With Netscape Messanger
**URL:** https://boards.straightdope.com/t/problems-with-netscape-messanger/127044
**Category:** Factual Questions
**Created:** [September 4, 2002, 11:23pm UTC](https://boards.straightdope.com/t/problems-with-netscape-messanger/127044 "2002-09-04T23:23:07Z")
**Posts on this page:** 12
**Page:** 1
### Author:  [@Hawthorn](https://boards.straightdope.com/u/Hawthorn)
#### Post date: [September 4, 2002, 11:23pm UTC](https://boards.straightdope.com/t/problems-with-netscape-messanger/127044/1 "2002-09-04T23:23:07Z")
I am running windows XP home edition and am using Netscape messanger as my main E-mail acountt. recently netscape messanger hasn’t been completly opening… in fact it hasn’t really been opening at all, what hapens is I double click the icon and it starts to open and load and it gets to 99% open and then comes up with the Netscape quality feedback agent to let netscape know of this problem. I need this email acount ASAP as I have important bussiness to onduct using it, any help would be greatly appreciated thanxs!:smack: 😕
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### Author:  [@Revtim](https://boards.straightdope.com/u/Revtim)
#### Post date: [September 4, 2002, 11:42pm UTC](https://boards.straightdope.com/t/problems-with-netscape-messanger/127044/2 "2002-09-04T23:42:40Z")
Dunno what the problem is, but maybe as a work-around try another browser, like MS IE.
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### Author:  [@Revtim](https://boards.straightdope.com/u/Revtim)
#### Post date: [September 4, 2002, 11:46pm UTC](https://boards.straightdope.com/t/problems-with-netscape-messanger/127044/3 "2002-09-04T23:46:08Z")
Or Mozilla.
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### Author:  [@Number](https://boards.straightdope.com/u/Number)
#### Post date: [September 5, 2002, 3:31am UTC](https://boards.straightdope.com/t/problems-with-netscape-messanger/127044/4 "2002-09-05T03:31:05Z")
This isn’t a sure-fire fix, but it does work some of the time. Search your Program Files folder for \ ***.snm**. Delete any files you find with this suffix. Then try opening Communicator again.
These are the index files for your Messenger mailboxes. Sometimes one will get corrupted and crash the program. Deleting them causes Netscape to re-create them.
I don’t know if this works for versions later than 4.7x.
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### Author:  [@KarlGauss](https://boards.straightdope.com/u/KarlGauss)
#### Post date: [September 5, 2002, 3:52am UTC](https://boards.straightdope.com/t/problems-with-netscape-messanger/127044/5 "2002-09-05T03:52:43Z")
This may not be relevant, but I had a similar problem a few months ago. It turned out that my internet provider was no longer supporting Netscape. Have you checked with them?
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### Author:  [@Urban\_Ranger](https://boards.straightdope.com/u/Urban_Ranger)
#### Post date: [September 5, 2002, 5:30am UTC](https://boards.straightdope.com/t/problems-with-netscape-messanger/127044/6 "2002-09-05T05:30:42Z")
AFAIK, e-mail clients do not need explicit support because the communication protocols (POP3, IMAP, and SMTP) are standard.
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### Author:  [@Urban\_Ranger](https://boards.straightdope.com/u/Urban_Ranger)
#### Post date: [September 5, 2002, 5:32am UTC](https://boards.straightdope.com/t/problems-with-netscape-messanger/127044/7 "2002-09-05T05:32:13Z")
**Hawthorn** ,
What kind of changes have you made to your system recently?
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### Author:  [@Hawthorn](https://boards.straightdope.com/u/Hawthorn)
#### Post date: [September 5, 2002, 11:52pm UTC](https://boards.straightdope.com/t/problems-with-netscape-messanger/127044/8 "2002-09-05T23:52:11Z")
There haven’t been any changes to the system that I know about. I managed to switch over to MS outlook express and that seems to be working fine. My ISP still supports netscape. one thought I had on this is could it maybe be a computer virus?
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### Author:  [@Number](https://boards.straightdope.com/u/Number)
#### Post date: [September 6, 2002, 4:40am UTC](https://boards.straightdope.com/t/problems-with-netscape-messanger/127044/9 "2002-09-06T04:40:57Z")
It’s unlikely to be a virus. Netscape often does a good job of breaking down on its own.
Did you try the .snm files?
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### Author:  [@Violet](https://boards.straightdope.com/u/Violet)
#### Post date: [September 6, 2002, 6:27am UTC](https://boards.straightdope.com/t/problems-with-netscape-messanger/127044/10 "2002-09-06T06:27:58Z")
My Netscape email is totally down for incoming messages for me. I spent hours on the phone with the ISP today. They promised to have some engineers look at the problem & call me tomorrow.
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### Author:  [@Hawthorn](https://boards.straightdope.com/u/Hawthorn)
#### Post date: [September 6, 2002, 5:32pm UTC](https://boards.straightdope.com/t/problems-with-netscape-messanger/127044/11 "2002-09-06T17:32:33Z")
Will deleting the .snm files affect any other programs on my system?
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### Author:  [@Violet](https://boards.straightdope.com/u/Violet)
#### Post date: [September 6, 2002, 11:49pm UTC](https://boards.straightdope.com/t/problems-with-netscape-messanger/127044/12 "2002-09-06T23:49:31Z")
\*\* Hawthorn\*\*, looks like Google finds info. on the .snm:
[http://www.tufts.edu/tccs/trumpeter/trouble.shtml](http://www.tufts.edu/tccs/trumpeter/trouble.shtml)
Well, I’m standing by. Was told my problem is on the “main server,” so I’m assuming it’s my ISP, and not Netscape. But _quien sabes?_ 😕