# Question about ebay feedback **URL:** \ **Category:** In My Humble Opinion\ **Created:** [March 2, 2018, 8:41pm UTC](https://boards.straightdope.com/t/question-about-ebay-feedback/809925 "2018-03-02T20:41:34Z")\ **Posts on this page:** 11\ **Page:** 1
**Author:** ![bardos](https://sea3.discourse-cdn.com/straightdope/user_avatar/boards.straightdope.com/bardos/32/1069_2.png) [@bardos](https://boards.straightdope.com/u/bardos)\ **Post date:** [March 2, 2018, 8:41pm UTC](https://boards.straightdope.com/t/question-about-ebay-feedback/809925/1 "2018-03-02T20:41:34Z")
This has happened over the past two weeks or so. One day I noticed a small radiator leak on the car. Removed the radiator, checked it out, and decided it was time to buy a new one. I bought one on Ebay, I imagine it was a cheap knockoff… Anyway it arrived and it has a funky look to it, with some bent stuff on the fins etc. Had to go and buy another one in town that curiously came out cheaper. I took photos of the damage on the ebay one, sent them to the seller, who asked me to send it back for inspection, shipping paid by seller. Finally this morning I received a full refund, including shipping. How would you vote, Positive, Negative or Neutral? My comment would be “Seller sent defective radiator and issued refund” or something to that effect ---
**Author:** ![Kimballkid](https://avatars.discourse-cdn.com/v4/letter/k/b5a626/32.png) [@Kimballkid](https://boards.straightdope.com/u/Kimballkid)\ **Post date:** [March 2, 2018, 8:44pm UTC](https://boards.straightdope.com/t/question-about-ebay-feedback/809925/2 "2018-03-02T20:44:11Z")
I’d say positive because, not only did they give you a refund, they paid the return shipping. Most listings say buyer pays return shipping. ---
**Author:** ![ZipperJJ](https://sea3.discourse-cdn.com/straightdope/user_avatar/boards.straightdope.com/zipperjj/32/211_2.png) [@ZipperJJ](https://boards.straightdope.com/u/ZipperJJ)\ **Post date:** [March 2, 2018, 8:47pm UTC](https://boards.straightdope.com/t/question-about-ebay-feedback/809925/3 "2018-03-02T20:47:17Z")
It was an unfortunate but overall positive experience. ---
**Author:** ![scr4](https://avatars.discourse-cdn.com/v4/letter/s/59ef9b/32.png) [@scr4](https://boards.straightdope.com/u/scr4)\ **Post date:** [March 2, 2018, 8:49pm UTC](https://boards.straightdope.com/t/question-about-ebay-feedback/809925/4 "2018-03-02T20:49:53Z")
How was it described in the listing? If the item is clearly and objectively different from the way it was described in the listing, I’d still make it a neutral feedback, since the seller did refund all costs including return shipping. If it could be shipping damage, or if the listing was ambiguous enough to allow for what you received, that should be a positive feedback. ---
**Author:** ![bardos](https://sea3.discourse-cdn.com/straightdope/user_avatar/boards.straightdope.com/bardos/32/1069_2.png) [@bardos](https://boards.straightdope.com/u/bardos)\ **Post date:** [March 2, 2018, 9:25pm UTC](https://boards.straightdope.com/t/question-about-ebay-feedback/809925/5 "2018-03-02T21:25:04Z")
> [@scr4](#): > > How was it described in the listing? > > If the item is clearly and objectively different from the way it was described in the listing, I’d still make it a neutral feedback, since the seller did refund all costs including return shipping. > > If it could be shipping damage, or if the listing was ambiguous enough to allow for what you received, that should be a positive feedback. One more thing: I found, in my opinion, the shipping package to be impeccable. A typical thin rectangular radiator box more or less mimicking the dimensions of the radiator with nice soft styrofoam support on all corners. The seller intimated that it was probably poorly handled by FedEx, not sure if that was possible… although, you never know. If you look at the photos, to me it looks like a factory defect. It’s also very possible that the seller received the boxes as is, does not open every box to inspect and ships them out without checking. I’ll post here a link to photos of the weirdness i found on removing the radiator from the box. I see colored lines in the uploaded photos, disregard them, they are mirages [http://www.la-colmena.org/rad1.jpg](http://www.la-colmena.org/rad1.jpg) [http://www.la-colmena.org/rad2.jpg](http://www.la-colmena.org/rad2.jpg) ---
**Author:** ![bardos](https://sea3.discourse-cdn.com/straightdope/user_avatar/boards.straightdope.com/bardos/32/1069_2.png) [@bardos](https://boards.straightdope.com/u/bardos)\ **Post date:** [March 2, 2018, 9:31pm UTC](https://boards.straightdope.com/t/question-about-ebay-feedback/809925/6 "2018-03-02T21:31:10Z")
In the ad itself, just a compatibility table of vehicles it would fit ---
**Author:** ![DrCube](https://avatars.discourse-cdn.com/v4/letter/d/a3d4f5/32.png) [@DrCube](https://boards.straightdope.com/u/DrCube)\ **Post date:** [March 2, 2018, 10:27pm UTC](https://boards.straightdope.com/t/question-about-ebay-feedback/809925/7 "2018-03-02T22:27:36Z")
Sounds like the seller was fantastic. They paid return shipping and refunded 100% of the purchase price. You’re only out your time at this point. I’d give them the benefit of the doubt and say that damage is from Fedex. Which to be honest, it probably is. Though it’s possible that the damage was from the previous shipment to the seller and they just didn’t check before sending it along to you. ---
**Author:** ![Helena330](https://sea3.discourse-cdn.com/straightdope/user_avatar/boards.straightdope.com/helena330/32/531_2.png) [@Helena330](https://boards.straightdope.com/u/Helena330)\ **Post date:** [March 2, 2018, 11:31pm UTC](https://boards.straightdope.com/t/question-about-ebay-feedback/809925/8 "2018-03-02T23:31:13Z")
It turned out all right, but it was still an annoyance and bothered you enough that you posted about it here so it wasn’t exactly a positive buying experience. I would leave a positive with explanatory wording to the effect of, “Part didn’t fit correctly, but seller handled refund well” or something like that, and then give them a four for their item description star. ---
**Author:** ![Crane](https://sea3.discourse-cdn.com/straightdope/user_avatar/boards.straightdope.com/crane/32/3495_2.png) [@Crane](https://boards.straightdope.com/u/Crane)\ **Post date:** [March 4, 2018, 10:31pm UTC](https://boards.straightdope.com/t/question-about-ebay-feedback/809925/9 "2018-03-04T22:31:43Z")
Check all the positive buttons then give truthful verbiage like Helena says. Keep it simple like ‘bad product - great customer service’. ---
**Author:** ![bardos](https://sea3.discourse-cdn.com/straightdope/user_avatar/boards.straightdope.com/bardos/32/1069_2.png) [@bardos](https://boards.straightdope.com/u/bardos)\ **Post date:** [March 5, 2018, 12:27am UTC](https://boards.straightdope.com/t/question-about-ebay-feedback/809925/10 "2018-03-05T00:27:45Z")
Thanks all, just left positive feedback with a comment more or less along the lines of the attitude inspired by Helena330. Thx Helena ---
**Author:** ![kopek](https://sea3.discourse-cdn.com/straightdope/user_avatar/boards.straightdope.com/kopek/32/337_2.png) [@kopek](https://boards.straightdope.com/u/kopek)\ **Post date:** [March 5, 2018, 8:00am UTC](https://boards.straightdope.com/t/question-about-ebay-feedback/809925/11 "2018-03-05T08:00:28Z")
> [@scr4](#): > > How was it described in the listing? > > If the item is clearly and objectively different from the way it was described in the listing, I’d still make it a neutral feedback, since the seller did refund all costs including return shipping. Yeah – I’m a little after the fact. Because of the refund including shipping I would still go positive and maybe make some displeasure known in the wording as it seems the OP did. If the description was bad I would zing him more in the "how many stars’ part of the equation than the primary feedback. And I think this may be more people than just me; as I read feedback and then check the stars/average I have sometimes noticed things to make me wary.