# Question about virus scanner installation

**URL:** <https://boards.straightdope.com/t/question-about-virus-scanner-installation/491908>\
**Category:** Factual Questions\
**Created:** [April 3, 2009, 8:34pm UTC](https://boards.straightdope.com/t/question-about-virus-scanner-installation/491908 "2009-04-03T20:34:11Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![HerLovingMother](https://avatars.discourse-cdn.com/v4/letter/h/8baadc/32.png) [@HerLovingMother](https://boards.straightdope.com/u/HerLovingMother)\
**Post date:** [April 3, 2009, 8:34pm UTC](https://boards.straightdope.com/t/question-about-virus-scanner-installation/491908/1 "2009-04-03T20:34:11Z")

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I previously had a version of Trend Micro installed on my computer, but it quit working without warning or explanation. I never really like it anyway, so I disabled it and tried AVG, which gave me problems. I found that Cox internet has a free online virus scanner from McAfee, and began to install that. Now I am receiving a message that I must remove AVG Anti-Virus 7.1 because it conflicts with McAfee. I cannot find AVG anywhere in add/remove programs… I have no trace of it on my computer, and I disabled it from FireFox (after finding the answer here about the warning message on opening FireFox.)

So, anyway, I’m finding this to be a real pain. Does anyone have any suggestiongs?

:smack:

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**Author:** ![HerLovingMother](https://avatars.discourse-cdn.com/v4/letter/h/8baadc/32.png) [@HerLovingMother](https://boards.straightdope.com/u/HerLovingMother)\
**Post date:** [April 3, 2009, 9:20pm UTC](https://boards.straightdope.com/t/question-about-virus-scanner-installation/491908/2 "2009-04-03T21:20:04Z")

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suggestiongs is Typonian for Suggestions… :smack:

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**Author:** ![yoyodyne](https://avatars.discourse-cdn.com/v4/letter/y/a9a28c/32.png) [@yoyodyne](https://boards.straightdope.com/u/yoyodyne)\
**Post date:** [April 4, 2009, 4:06am UTC](https://boards.straightdope.com/t/question-about-virus-scanner-installation/491908/3 "2009-04-04T04:06:49Z")

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There’s a removal tool available [here](http://www.avg.com/download-tools).

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**Author:** ![HerLovingMother](https://avatars.discourse-cdn.com/v4/letter/h/8baadc/32.png) [@HerLovingMother](https://boards.straightdope.com/u/HerLovingMother)\
**Post date:** [April 4, 2009, 5:09am UTC](https://boards.straightdope.com/t/question-about-virus-scanner-installation/491908/4 "2009-04-04T05:09:07Z")

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> [@yoyodyne](#):
>
> There’s a removal tool available [here](http://www.avg.com/download-tools).

Thank you so much. I was so sure it was going to work, but it’s still telling me I need to remove it… I don’t understand where this program could be residing on my computer. It’s a ghost…? 😕

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**Author:** ![HorseloverFat](https://avatars.discourse-cdn.com/v4/letter/h/8e8cbc/32.png) [@HorseloverFat](https://boards.straightdope.com/u/HorseloverFat)\
**Post date:** [April 4, 2009, 5:11am UTC](https://boards.straightdope.com/t/question-about-virus-scanner-installation/491908/5 "2009-04-04T05:11:16Z")

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Reinstall AVG. Do a reboot if it asks. Once its installed properly then goto add/remove programs and remove it.

Also if trend micro is still on there, uninstall that first. Never have more than one AV on a computer.

Lastly, the installer for McAfee might be bugged and think AVG is on there when it isnt. If thats the case then you should try a different AV product, or try the current version of AVG. Supposedly theyve made some changes and that might work for you.