# Question on .info domain names **URL:** \ **Category:** Factual Questions\ **Created:** [April 22, 2002, 10:24pm UTC](https://boards.straightdope.com/t/question-on-info-domain-names/105065 "2002-04-22T22:24:32Z")\ **Posts on this page:** 3\ **Page:** 1
**Author:** ![Kru-baby](https://avatars.discourse-cdn.com/v4/letter/k/6bbea6/32.png) [@Kru-baby](https://boards.straightdope.com/u/Kru-baby)\ **Post date:** [April 22, 2002, 10:24pm UTC](https://boards.straightdope.com/t/question-on-info-domain-names/105065/1 "2002-04-22T22:24:32Z")
I have a client who is trying to transfer her .info domain to our preferred registrar, OpenSRS. When she went to approve the transfer (it is currently registered at [Register.com](http://Register.com)) it asked for an “auth code”. OpenSRS and Afilias had some info on this and basically said that when you register a .info domain, the Registrar is REQUIRED to give you this 8-digit auth code. Long story short, [Register.com](http://Register.com) wont give it to us. I have emailed Afilias and they sent my info back over to [Register.com](http://Register.com) - Register still has not replied. I have tried opening tickets, calling, emailing… still no auth code. Has anyone else run into this issue? I have posted this on some tech message boards, and no one seems to know anything about it. How about you guys?? ---
**Author:** ![Urban\_Ranger](https://avatars.discourse-cdn.com/v4/letter/u/e9c0ed/32.png) [@Urban\_Ranger](https://boards.straightdope.com/u/Urban_Ranger)\ **Post date:** [April 23, 2002, 9:59am UTC](https://boards.straightdope.com/t/question-on-info-domain-names/105065/2 "2002-04-23T09:59:09Z")
You get your new registrar to deal with your old registrar. That’s why you pay them. ---
**Author:** ![Kru-baby](https://avatars.discourse-cdn.com/v4/letter/k/6bbea6/32.png) [@Kru-baby](https://boards.straightdope.com/u/Kru-baby)\ **Post date:** [April 23, 2002, 4:40pm UTC](https://boards.straightdope.com/t/question-on-info-domain-names/105065/3 "2002-04-23T16:40:57Z")
Technically, we are trying to be the new registrar - this is my client I am trying to do this for, I am not the customer. That is why I have contacted OpenSRS, who is our vendor and I have also contacted Afilias/ICAAN. So really, this is why she is paying US. OpenSRS says we need to contact Afilias/ICAAN, and when I did that, they said they sent my info to [Register.com](http://Register.com) to try and get it. I never heard anything. When I tried to follow-up with Afilias, I couldnt ever get a response back.