# Reality doesn't change because you don't want to hear it **URL:** \ **Category:** The BBQ Pit\ **Created:** [March 26, 2010, 12:07am UTC](https://boards.straightdope.com/t/reality-doesnt-change-because-you-dont-want-to-hear-it/533816 "2010-03-26T00:07:49Z")\ **Posts on this page:** 20\ **Page:** 11
**Author:** ![cosmosdan](https://avatars.discourse-cdn.com/v4/letter/c/a6a055/32.png) [@cosmosdan](https://boards.straightdope.com/u/cosmosdan)\ **Post date:** [March 30, 2010, 12:33pm UTC](https://boards.straightdope.com/t/reality-doesnt-change-because-you-dont-want-to-hear-it/533816/201 "2010-03-30T12:33:52Z")
> [@VinylTurnip](#): > > But as \*\*cosmodan \*\*noted, the OP is a “customer service rep with lots of experience”! We’re not talking about him accidentally saying “Niagara Falls” and triggering the customer into a rage— surely an experienced rep would know the difference in effect between “I can’t do that, all I can do is sell you a new plan” and “I apologize for our mistake, and here’s what I’ll do to correct it for you,” even if the steps to be taken are the same. If not, either he’s not that experienced or he hasn’t learned much over the years. At this point ,when you’re determined to find fault just to entertain yourself, it’s easy to arm chair quarterback. Chimera was offering to fix it and tried to explain even over and through the screaming. At that point it’s the customers responsibility as an adult that needs to communicate to solve the problem, to at least listen. Even if you’re initially pissed off at the word sell, and can’t cancel, at some point you have to calm down at least enough to hear the proposed solution. If you’re unable to control yourself even that much, it’s your own fucking fault. Those of you who like to eagerly pile on as a form of wankery , making false assumptions and failing to read with real comprehension are just a bad joke. ---
**Author:** ![cosmosdan](https://avatars.discourse-cdn.com/v4/letter/c/a6a055/32.png) [@cosmosdan](https://boards.straightdope.com/u/cosmosdan)\ **Post date:** [March 30, 2010, 12:41pm UTC](https://boards.straightdope.com/t/reality-doesnt-change-because-you-dont-want-to-hear-it/533816/202 "2010-03-30T12:41:27Z")
> [@Shot\_From\_Guns](#): > > See, here you get it. So why is your tongue jammed so far up his ass for the rest of the thread? Kinda ruins you’re thread shitting when you can’t get who you’re shitting on right doesn’t it? ---
**Author:** ![VinylTurnip](https://avatars.discourse-cdn.com/v4/letter/v/b2d939/32.png) [@VinylTurnip](https://boards.straightdope.com/u/VinylTurnip)\ **Post date:** [March 30, 2010, 1:24pm UTC](https://boards.straightdope.com/t/reality-doesnt-change-because-you-dont-want-to-hear-it/533816/203 "2010-03-30T13:24:42Z")
I’m tired of talking to **Chimera** ’s PR agent fanboy. Can you please transfer me to Muzak? ---
**Author:** ![Chimera](https://avatars.discourse-cdn.com/v4/letter/c/8e8cbc/32.png) [@Chimera](https://boards.straightdope.com/u/Chimera)\ **Post date:** [March 30, 2010, 1:31pm UTC](https://boards.straightdope.com/t/reality-doesnt-change-because-you-dont-want-to-hear-it/533816/204 "2010-03-30T13:31:06Z")
You are certainly self-empowered to transfer yourself to another thread. ---
**Author:** ![VinylTurnip](https://avatars.discourse-cdn.com/v4/letter/v/b2d939/32.png) [@VinylTurnip](https://boards.straightdope.com/u/VinylTurnip)\ **Post date:** [March 30, 2010, 1:35pm UTC](https://boards.straightdope.com/t/reality-doesnt-change-because-you-dont-want-to-hear-it/533816/205 "2010-03-30T13:35:28Z")
I would, but I’d hate to miss your latest final post. ---
**Author:** ![Shot\_From\_Guns](https://avatars.discourse-cdn.com/v4/letter/s/ccd318/32.png) [@Shot\_From\_Guns](https://boards.straightdope.com/u/Shot_From_Guns)\ **Post date:** [March 30, 2010, 2:17pm UTC](https://boards.straightdope.com/t/reality-doesnt-change-because-you-dont-want-to-hear-it/533816/206 "2010-03-30T14:17:57Z")
> [@Chimera](#): > > Despite the protestations of others in this thread (who don’t know and are thus just pulling shit out of their asses), the procedure for when people ask to speak to someone above us is to say NO. I don’t think you deserved to get screamed at, and I don’t think the customer has an absolute right to speak to someone else. I \*do \*think that she has a right for you to fix the problem \*\*\*your \*\*\*company created without hearing a bunch of excuses about your shitty, broken system, and I \*do \*think that you hugely fucked up in the way you originally communicated with her. > [@cosmosdan](#): > > Kinda ruins you’re thread shitting when you can’t get who you’re shitting on right doesn’t it? If you can’t see how I would be genuinely confused by how you would be so reasonable in one post and then immediately move on to slobbering all over Chimera’s asshole again, you’re stupider than I originally suspected. ---
**Author:** ![Ann\_Hedonia](https://sea3.discourse-cdn.com/straightdope/user_avatar/boards.straightdope.com/ann_hedonia/32/319_2.png) [@Ann\_Hedonia](https://boards.straightdope.com/u/Ann_Hedonia)\ **Post date:** [March 30, 2010, 2:24pm UTC](https://boards.straightdope.com/t/reality-doesnt-change-because-you-dont-want-to-hear-it/533816/207 "2010-03-30T14:24:22Z")
> [@Nzinga\_Seated](#): > > To throw out two random opinions of mine; one of them attached to a long ass story: > > 1. Believe it or not, sometimes things really are impossible. No matter what. Meaning, the CEO is aware of this particular situation, he has been faced with it enough times that he has set down SPECIFIC ORDERS that this is one situation where he is not to be contacted or escalated to on this topic, and that doing so will not result in ‘the customer getting his way.’ > > Once, I worked for a pc company. Many customers bought extended warranties from us. We took a percentage of the extended warranties and sold them to a third party company…let’s call them XYZ Warranties. Well, all was well and good, and most customers didn’t even know their warranties were sold! Until XYZ Warranties went out of business. When they did, and a cu called in to have his pc fixed, they were told by us, the company from which they bought their pc and their extended warranty, that they had no warranty with us. They needed to contact XYZ. When they did that, they found out that XYZ was completely out of business and had no way at all of taking any customer calls. Eventually, we on the front lines were able to convince our bosses that the least we could do was be straight forward with the customers. They agreed, so we were at least able to say straight out, don’t bother calling XYZ, they no longer exist, this is the end of the road, if you want support on your pc, we will be happy to help you but we will CHARGE YOU!!! Of course this was all said as diplomatically as possible, as we were actually more in sales than cu. serv., and we really wanted the sale. But imagine our nerve, with this. Imagine. > > Anyhow, the bosses were very serious about not being escalated to on this issue. Times when the big bosses and CEOs were reached ended in customers being very upset that they were not getting thier pcs fixed for free, so they would threaten to go to the interenet with it, and boy did they! We used to find all kinds of angry stuff about us on line. But the truth is, you can google just about any company and find angry customers from the school of The Customer Is Always Right, so it isn’t as scary to us as customers think when they threaten to ‘tell the internet’ on us.. You are a tool. A bonehead stupid morally vacuous tool. You took a job with scammers and got to sit on the phone and say “sure we took your money but now we aren’t going to give you the item you paid for, so bad so sad you fucked up for believing we were a legitimate company” and you think this is justifiable in some way shape or form and you have twisted this incident in your tiny little corrupted pea brain to " these people were whining because they couldn’t get their computers fixed for free. Your scammer bosses at least got to keep the money they stole from their customers but they may have even had a shred of moral fiber left, enough that they didn’t want to face their victims. But they had YOU, their little minimum wage minion, who had no compunctions about telling YOUR customers “Nah Nah Nah we stole your money and there’s nothin you can do” and it sounds like yiu did it very gleefully for minimum wage instead of walking out the second realized you were working for criminals. Imagine for one second that you came down with a serious illness and called your insurer and they said " we know you paid your premiums but we took your money and spent it and we’re not going to fix your cancer for free Nah Nah Nah. It’s Karma, dear. ---
**Author:** ![BubbaDog](https://sea3.discourse-cdn.com/straightdope/user_avatar/boards.straightdope.com/bubbadog/32/333_2.png) [@BubbaDog](https://boards.straightdope.com/u/BubbaDog)\ **Post date:** [March 30, 2010, 2:24pm UTC](https://boards.straightdope.com/t/reality-doesnt-change-because-you-dont-want-to-hear-it/533816/208 "2010-03-30T14:24:30Z")
> [@cosmosdan](#): > > At this point ,when you’re determined to find fault just to entertain yourself, it’s easy to arm chair quarterback. Chimera was offering to fix it and tried to explain even over and through the screaming. At that point it’s the customers responsibility as an adult that needs to communicate to solve the problem, to at least listen. Even if you’re initially pissed off at the word sell, and can’t cancel, at some point you have to calm down at least enough to hear the proposed solution. If you’re unable to control yourself even that much, it’s your own fucking fault. > > **Those of you who like to eagerly pile on as a form of wankery , making false assumptions and failing to read with real comprehension are just a bad joke.** [Bolding Mine] You have mentioned this comprehension issue a few times in this thread but **Chimera** had pretty well invited people’s conjecture by omitting details in her OP. If a man attacks you for no reason then he’s batshit crazy and definitely in the wrong. I a man attacks you because you harassed him, he’s still in the wrong but most any bystander would ask you, “Why did you give him a reason to attack you?” It’s pretty obvious that the customer was overboard with her response but what wasn’t obvious was whether or not the customer had the right to be angry about the encounter. A processing mistake by the company was an irritant but really nothing that warranted anger. But **Chimera’s** statement about selling a _another_ plan opened the possibility that maybe there was additional cost or time penalties imposed on the customer. I asked **Chimera** for a few simple clarifications that she finally got around to answering 3 days later. Not providing information pretty well fueled the pile on. If I were to proudly announce in an OP that I beat up a guy half my size and then left the thread to itself, it would be filled with pile on comments about me. It would continue when I came back in to the thread and talked about how I’m a tough guy and know how to beat up people that deserve it and he deserved it. Continue why? Because nobody knows if he deserved it. Then three days later I make a statement that I beat the guy up because he was attacking orphans holding puppies. So I did the right thing but by the time the full story is told I end up looking like a jerk for not telling the story right in the first place. I don’t know how you can read the OP, make an assumption that “selling another plan” didn’t possibly cost the customer more time and money, read further into the thread and see others ask questions about that, and then come to the conclusion that thread participants had reading comprehension problems. ---
**Author:** ![Shot\_From\_Guns](https://avatars.discourse-cdn.com/v4/letter/s/ccd318/32.png) [@Shot\_From\_Guns](https://boards.straightdope.com/u/Shot_From_Guns)\ **Post date:** [March 30, 2010, 2:35pm UTC](https://boards.straightdope.com/t/reality-doesnt-change-because-you-dont-want-to-hear-it/533816/209 "2010-03-30T14:35:11Z")
Well, there are always _ **mind** _-reading comprehension problems. Perhaps we’re discussing those? ---
**Author:** ![Nzinga\_Seated](https://avatars.discourse-cdn.com/v4/letter/n/b5ac83/32.png) [@Nzinga\_Seated](https://boards.straightdope.com/u/Nzinga_Seated)\ **Post date:** [March 30, 2010, 2:40pm UTC](https://boards.straightdope.com/t/reality-doesnt-change-because-you-dont-want-to-hear-it/533816/210 "2010-03-30T14:40:23Z")
Uh-oh. I don’t think Ann like me very much. ---
**Author:** ![Shot\_From\_Guns](https://avatars.discourse-cdn.com/v4/letter/s/ccd318/32.png) [@Shot\_From\_Guns](https://boards.straightdope.com/u/Shot_From_Guns)\ **Post date:** [March 30, 2010, 2:42pm UTC](https://boards.straightdope.com/t/reality-doesnt-change-because-you-dont-want-to-hear-it/533816/211 "2010-03-30T14:42:35Z")
> [@Nzinga\_Seated](#): > > Uh-oh. I don’t think Ann like me very much. To be honest, what your company did was completely shitty and underhanded, and you didn’t seem terribly bothered by it. ---
**Author:** ![Chimera](https://avatars.discourse-cdn.com/v4/letter/c/8e8cbc/32.png) [@Chimera](https://boards.straightdope.com/u/Chimera)\ **Post date:** [March 30, 2010, 2:44pm UTC](https://boards.straightdope.com/t/reality-doesnt-change-because-you-dont-want-to-hear-it/533816/212 "2010-03-30T14:44:47Z")
For the record, I am a he. ---
**Author:** ![jonesj2205](https://avatars.discourse-cdn.com/v4/letter/j/ecc23a/32.png) [@jonesj2205](https://boards.straightdope.com/u/jonesj2205)\ **Post date:** [March 30, 2010, 2:51pm UTC](https://boards.straightdope.com/t/reality-doesnt-change-because-you-dont-want-to-hear-it/533816/213 "2010-03-30T14:51:37Z")
> [@Chimera](#): > > For the record, I am a he. Now you’re going to be in trouble for not clarifying that in the OP 🙂 ---
**Author:** ![Nzinga\_Seated](https://avatars.discourse-cdn.com/v4/letter/n/b5ac83/32.png) [@Nzinga\_Seated](https://boards.straightdope.com/u/Nzinga_Seated)\ **Post date:** [March 30, 2010, 2:56pm UTC](https://boards.straightdope.com/t/reality-doesnt-change-because-you-dont-want-to-hear-it/533816/214 "2010-03-30T14:56:26Z")
> [@Shot\_From\_Guns](#): > > To be honest, what your company did was completely shitty and underhanded, and you didn’t seem terribly bothered by it. Yeah, I assume most big businesses are doing all manners of shitty and underhanded crap, at all times. I still do business with them, and I did business for them. As for not being bothered by it, I don’t go around trying to prove how ‘bothered’ I am by everything every company I ever worked for did. Fuck that. In a capitalistic society I would run into some severe hypocrisy, real fast. ---
**Author:** ![Chimera](https://avatars.discourse-cdn.com/v4/letter/c/8e8cbc/32.png) [@Chimera](https://boards.straightdope.com/u/Chimera)\ **Post date:** [March 30, 2010, 2:58pm UTC](https://boards.straightdope.com/t/reality-doesnt-change-because-you-dont-want-to-hear-it/533816/215 "2010-03-30T14:58:26Z")
> [@jonesj2205](#): > > Now you’re going to be in trouble for not clarifying that in the OP 🙂 Yup. Someone referred to me as a she several days ago and I failed to instantly appear and refute it, so obviously my entire case is invalid and I’m a petty tyrant who gets off on hanging up on people and abusing what little power I’ve given on my job. ---
**Author:** ![Shot\_From\_Guns](https://avatars.discourse-cdn.com/v4/letter/s/ccd318/32.png) [@Shot\_From\_Guns](https://boards.straightdope.com/u/Shot_From_Guns)\ **Post date:** [March 30, 2010, 3:05pm UTC](https://boards.straightdope.com/t/reality-doesnt-change-because-you-dont-want-to-hear-it/533816/216 "2010-03-30T15:05:45Z")
> [@Chimera](#): > > For the record, I am a he. I was wondering about that. I was starting to think all the “she” people knew something I didn’t. Honestly, some days I feel like I should just flip a coin every time I need to gender someone on this site. ---
**Author:** ![BubbaDog](https://sea3.discourse-cdn.com/straightdope/user_avatar/boards.straightdope.com/bubbadog/32/333_2.png) [@BubbaDog](https://boards.straightdope.com/u/BubbaDog)\ **Post date:** [March 30, 2010, 3:18pm UTC](https://boards.straightdope.com/t/reality-doesnt-change-because-you-dont-want-to-hear-it/533816/217 "2010-03-30T15:18:25Z")
> [@Chimera](#): > > For the record, I am a he. [Deep Male Voice] Sorry dude. Won’t happen again. [/Deep Male voice - spit on the ground] ---
**Author:** ![cosmosdan](https://avatars.discourse-cdn.com/v4/letter/c/a6a055/32.png) [@cosmosdan](https://boards.straightdope.com/u/cosmosdan)\ **Post date:** [March 30, 2010, 3:47pm UTC](https://boards.straightdope.com/t/reality-doesnt-change-because-you-dont-want-to-hear-it/533816/218 "2010-03-30T15:47:45Z")
> [@Shot\_From\_Guns](#): > > If you can’t see how I would be genuinely confused by how you would be so reasonable in one post and then immediately move on to slobbering all over Chimera’s asshole again, you’re stupider than I originally suspected. 😃 You still don’t fucking get it do you wanker? Even after someone already corrected you. The problem is that the quote you attributed to me was not my post. So, you suspecting me to be stupid is not something I’ll be concerned about. Good luck with your thread shitting and uncalled for nastiness. I hope you’re properly entertained while you parade this foolishness out for others to see. ---
**Author:** ![Chimera](https://avatars.discourse-cdn.com/v4/letter/c/8e8cbc/32.png) [@Chimera](https://boards.straightdope.com/u/Chimera)\ **Post date:** [March 30, 2010, 3:48pm UTC](https://boards.straightdope.com/t/reality-doesnt-change-because-you-dont-want-to-hear-it/533816/219 "2010-03-30T15:48:50Z")
[grabs crotch, gruff voice] yeah, don’t worry about it [/gc,gv] ---
**Author:** ![cosmosdan](https://avatars.discourse-cdn.com/v4/letter/c/a6a055/32.png) [@cosmosdan](https://boards.straightdope.com/u/cosmosdan)\ **Post date:** [March 30, 2010, 3:48pm UTC](https://boards.straightdope.com/t/reality-doesnt-change-because-you-dont-want-to-hear-it/533816/220 "2010-03-30T15:48:55Z")
> [@Chimera](#): > > For the record, I am a he. Sorry, and thanks for clearing that up. [Previous page](https://boards.straightdope.com/t/reality-doesnt-change-because-you-dont-want-to-hear-it/533816.md?page=10) [Next page](https://boards.straightdope.com/t/reality-doesnt-change-because-you-dont-want-to-hear-it/533816.md?page=12)