Surprisingly dirty talk with a smiley face is a little arousing.
I agree we can agree o disagree on the thing we don’t agree on.
Often after I have some incident with a customer I’ll replay the conversation and wonder what I might have done or said differently to avoid the animosity. I remember a customer blowing up at me on the phone because of a word I used and yelling at me. I tried to remain polite and continue to explain to her and she said “Don;t you be rude to me and talk to me as if I’m a child” to which I responded, “You’re the only one in this conversation who has been yelling”
I understand and have patience for confusion, frustration, and some venting of anger. I’ve lost a lot of patience for uncalled for belligerence and childish adults who can’t control themselves. If someone wants to help you, is willing to help you, is able to help you and you simply are to ape shit crazy out of control to hear it then you don’t deserve any help until you fucking get a grip, regardless of the mistake.
This really surprised me until I clicked the link. This applies directly to and possibly only to office supplies. I’d guess it’s in response to office supply scams it is addressing. Can you show me where it applies to goods in general. The reason being is that IMO it just doesn’t make sense to hold companies in general to that kind of standard.
Someone buys a thousand dollar TV from Amazon or some other vendor. They send the 700 dollar one by mistake. So the customer gets to keep the 700 dollar one and still insist on them sending the 1000 dollar one? That’s really beating the crap out of company for a simple mistake.
I’ll have to see more to believe it applies to all goods and services. It may, but it really doesn’t make sense.
Is this “to the tune of”
or some other reference.
My half sister was my date, but she never got quite drunk enough.
Short and fat and kinda lumpy
The boy from Ipanema is dumpy
and when he passes each girl he passes goes
eewwwwwwwww
This is reasonable. We don’t really know how much of a hassle she had gone through to get to the OP but we can probably assume she had gone through some and had to go through tier 1.
Often you get an idea of where your customers at by the tone of their voice. If you hear the tension and frustration then leading with a positive is always a good idea. Hell, even if you don’t it’s a good idea.
"I can fix this for you. I can get you the policy you want and cancel the other one. "
As you said, and Chimera already noted up thread, “Not Always” This kind of out of control customer who continues to scream and escalates to obscenities even as you’re trying to explain that you can fix it is just rare ,period.
I can agree that leading with a negative wasn’t prudent.
I can’t undue the cancellation, {and then the offer to sell} But I can sell you another policy,… even though both things were true and the selling was necessary to get her back to where she wanted to be. I still find it hard to have sympathy for someone who loses control and becomes a screaming maniac while the person who can and will help them is trying to explain.
There’s a line between angry, frustrated, needing to vent a little and her behavior and I got the impression she jumped over it quickly.
We also don’t know for sure how the explanation went when she first lost it.
I stick to simple positive phrases. “I can fix this, and I can get you what you want” but there’s a limit to how much screaming I’d take, and I’d tolerate very little obscenity.
I’m going to suggest that before you “explain” to other posters you check your details because either this is a moronic mistake or you are now intentionally distorting Chimera’s posts
Where does it say account A cost more than account B? Maybe it does but I looked back through Chimera’s posts and didn’t see it. If it doesn’t say this then why did you make this up?
And no the company did not refund the difference between A and B. The company refunded the balance of account A period. And yes that was a mistake.
Chimera never told the customer or account C would cost more than A. You just made that up too.
Chimera never told her he could not cancel account B. This is the kind of pulled out of the air bullshit that has pissed me off in this thread. What the fuck is wrong with your reading comprehension and where the fuck does this made up crap come from that you post it as if the OP actually said this.
And yes, it is impossible to un do the cancellation after the refund had already gone through. It’s not impossible to solve the problem and get her back to where she wanted to be at no cost to her and **Chimera **has explained that.
and this shit
is also made up. Nobody said anything like that ever. you’re just making shit up and then repeating it to others as if it were true. WTF man.
That’s an excellent customer service story. Great work.
what you have failed to comprehend is that this
is what Chimera proposed as a solution or would have proposed if the lady hadn’t become a screaming lunatic. Interesting that you seemed to know it was impossible to reopen the canceled account and phrased it as opening a **new account ** which is part of what set Chimera’s customer off.
What if the customer in your story had become a screaming lunatic at the words “new account”
You’re not listening, I don’t want a NEW ACCOUNT I want the one I had. Uncancel it right now or get me someone who can.
Well ma’am if you’ll just let me explain the new account won’t cost…
YOU"RE NOT DOING WHAT I WANT!! I JUST TOLD YOU I DON"T WANT A NEW ACCOUNT!!
well if it does cost more I’ll…
COST MORE!! NOW YOU EXPECT IT TO COST ME MORE! I WANT YOUR SUPERVISOR
I know you don’t get this and there’s some reason in your mind that you’re right and all that shit you made up is right as well. More’s the pity. I just seriously don’t understand the made up crap.
By the way
Do the titles of the SD forums look different to anyone? On my PC it looks as if someone had hacked in and changed the titles of the forums as a joke, although the threads themselves are normal.
I never said it should be free. If offered a discount, I would consider paying for it. If not offered a discount, I would likely have them pick up the item, and purchase it elsewhere, even if that meant paying more for it (within reason).
That’s not the way it works for me, though. I have no set work hours. I can bill whenever I choose. So there are two statuses for me - work and not work. I choose to spend my non-work time doing things that I enjoy. I do not enjoy cleaning up screw ups made by companies with whom I do business. Therefore it is rational for me to consider time spent doing that on a par with time spent doing other “non-enjoyment” things, and the best way I have to put a value on that is the value placed on my work. I’ll be generous, though. The company should only reimburse me my pay rate, not my billing rate.
Oddly enough, not me. Take that up with them. I have never suggested it should be automatically free in this situation.
As I was correctly reminded. It’s the Pit. Shit happens
