# Remote control in osX Big Sur

**URL:** <https://boards.straightdope.com/t/remote-control-in-osx-big-sur/952158>\
**Category:** Factual Questions\
**Created:** [October 8, 2021, 5:53pm UTC](https://boards.straightdope.com/t/remote-control-in-osx-big-sur/952158 "2021-10-08T17:53:54Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![Johnny\_L.A](https://sea3.discourse-cdn.com/straightdope/user_avatar/boards.straightdope.com/johnny_l.a/32/1084_2.png) [@Johnny\_L.A](https://boards.straightdope.com/u/Johnny_L.A)\
**Post date:** [October 8, 2021, 5:53pm UTC](https://boards.straightdope.com/t/remote-control-in-osx-big-sur/952158/1 "2021-10-08T17:53:54Z")

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Backstory: IT Support shut off OpenVPN last night, and everyone had to switch to FortiClient. Couldn’t get it to work, so I had to get into contact with IT. Because of things going on here, it took a while; but I am finally connected to my office.

Now the issue: I wanted IT Support to see my computer and control it remotely. They were able to do it when I had osX Mojave. They were unable to see my computer this morning, which is running on osX Big Sur, using ConnectWise. We can’t seem to find a way to get around that.

How do I let IT Support see and control my computer?

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**Author:** ![Johnny\_L.A](https://sea3.discourse-cdn.com/straightdope/user_avatar/boards.straightdope.com/johnny_l.a/32/1084_2.png) [@Johnny\_L.A](https://boards.straightdope.com/u/Johnny_L.A)\
**Post date:** [October 11, 2021, 3:22pm UTC](https://boards.straightdope.com/t/remote-control-in-osx-big-sur/952158/2 "2021-10-11T15:22:32Z")

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IT wants to connect to my computer today, so I’m bumping this question.

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**Author:** ![markn\_1](https://avatars.discourse-cdn.com/v4/letter/m/f9ae1b/32.png) [@markn\_1](https://boards.straightdope.com/u/markn_1)\
**Post date:** [October 11, 2021, 3:44pm UTC](https://boards.straightdope.com/t/remote-control-in-osx-big-sur/952158/3 "2021-10-11T15:44:09Z")

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This is a Connectwise doc that says it is for Big Sur. Is this what you’re doing and it doesn’t work?

[https://docs.connectwise.com/ConnectWise\_Control\_Documentation/Get\_started/Remote\_access\_guide/Control\_a\_macOS\_session](https://docs.connectwise.com/ConnectWise_Control_Documentation/Get_started/Remote_access_guide/Control_a_macOS_session)

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<div class="post-metadata">

**Author:** ![Johnny\_L.A](https://sea3.discourse-cdn.com/straightdope/user_avatar/boards.straightdope.com/johnny_l.a/32/1084_2.png) [@Johnny\_L.A](https://boards.straightdope.com/u/Johnny_L.A)\
**Post date:** [October 11, 2021, 4:04pm UTC](https://boards.straightdope.com/t/remote-control-in-osx-big-sur/952158/4 "2021-10-11T16:04:48Z")

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IT was able to take over my office computer via VPN, so the current crisis has been averted.

The issue that prompted this thread was that I couldn’t connect to VPN. That was resolved when I discovered something I needed to click. (Don’t know why the IT guy didn’t ask about that.) Just in case I have VPN issues again, I will need for IT to have access to my home computer. Thank you for the link. I’ll run it past IT, as I do not want to mess everything up as long as it’s working!

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**Author:** ![scudsucker](https://sea3.discourse-cdn.com/straightdope/user_avatar/boards.straightdope.com/scudsucker/32/14101_2.png) [@scudsucker](https://boards.straightdope.com/u/scudsucker)\
**Post date:** [October 11, 2021, 4:19pm UTC](https://boards.straightdope.com/t/remote-control-in-osx-big-sur/952158/5 "2021-10-11T16:19:39Z")

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Chrome browser has a plugin that allows a remote Chrome user to control your laptop.

[https://remotedesktop.google.com/](https://remotedesktop.google.com/)

It is easy to use, and free, if you trust the Goog.