# Requesting Refunds on Amazon.com

**URL:** <https://boards.straightdope.com/t/requesting-refunds-on-amazon-com/184354>\
**Category:** Factual Questions\
**Created:** [June 25, 2003, 8:21pm UTC](https://boards.straightdope.com/t/requesting-refunds-on-amazon-com/184354 "2003-06-25T20:21:49Z")\
**Posts on this page:** 5\
**Page:** 1

<div class="post-metadata">

**Author:** ![Peg](https://avatars.discourse-cdn.com/v4/letter/p/b38774/32.png) [@Peg](https://boards.straightdope.com/u/Peg)\
**Post date:** [June 25, 2003, 8:21pm UTC](https://boards.straightdope.com/t/requesting-refunds-on-amazon-com/184354/1 "2003-06-25T20:21:49Z")

</div>

So, I received a gift through Amazon. I already have this item, and due to circumstances that are not important, instead of getting a gift certificate or credit for the cost of the item, I’d rather just have Amazon credit the person’s credit card for the amount. I haven’t heard from Amazon or seen this option on their website. Do you know it this is possible?

---

<div class="post-metadata">

**Author:** ![Rex\_Fenestrarum](https://sea3.discourse-cdn.com/straightdope/user_avatar/boards.straightdope.com/rex_fenestrarum/32/7265_2.png) [@Rex\_Fenestrarum](https://boards.straightdope.com/u/Rex_Fenestrarum)\
**Post date:** [June 26, 2003, 2:38am UTC](https://boards.straightdope.com/t/requesting-refunds-on-amazon-com/184354/2 "2003-06-26T02:38:30Z")

</div>

(800) 201-7575. Ask and they’ll probably do it for you.

---

<div class="post-metadata">

**Author:** ![j.c](https://avatars.discourse-cdn.com/v4/letter/j/73ab20/32.png) [@j.c](https://boards.straightdope.com/u/j.c)\
**Post date:** [June 26, 2003, 6:06am UTC](https://boards.straightdope.com/t/requesting-refunds-on-amazon-com/184354/3 "2003-06-26T06:06:07Z")

</div>

Do it quickly! A lot of call centers have, and I’m not saying this is a tactic, a way of not understanding a request and needing more information and otherwise stalling until it’s too late to issue a refund.

---

<div class="post-metadata">

**Author:** ![PunditLisa](https://avatars.discourse-cdn.com/v4/letter/p/4af34b/32.png) [@PunditLisa](https://boards.straightdope.com/u/PunditLisa)\
**Post date:** [July 2, 2003, 8:40pm UTC](https://boards.straightdope.com/t/requesting-refunds-on-amazon-com/184354/4 "2003-07-02T20:40:56Z")

</div>

Who KNEW they had an 800 number!! Thanks!

---

<div class="post-metadata">

**Author:** ![Peg](https://avatars.discourse-cdn.com/v4/letter/p/b38774/32.png) [@Peg](https://boards.straightdope.com/u/Peg)\
**Post date:** [July 2, 2003, 11:12pm UTC](https://boards.straightdope.com/t/requesting-refunds-on-amazon-com/184354/5 "2003-07-02T23:12:27Z")

</div>

I also did not know Amazon had a toll free number.

Some hours after I posted the OP, an Amazon customer rep (Amazonian?) emailed me and said that with items marked as gifts, they usually will handle the return in the form of a gift certificate/credit issued to the gift recipient. Since I asked for the credit to go back to the purchaser, however, she would “watch” for the return and credit the purchaser.

I guess it can & hopefully will be done.

As for needing more information, I’m returning the gift in the packaging and box it came in along with the packing slip. I don’t have any more information to give!