In general, if business screws up all I want is acknowledgement of the mistake and an effort to fix it. I’d take the coupon and the mistaken pizza unless it had a topping I didn’t like, but even then I wouldn’t be a jerk about it.
The only time I get angry is if no one gives a shit.
Agreed, one of the things that I really liked about how they handled the situation is that they gave me a choice between option A and B. That shows understanding of the situation and respect for the customer. Another response presented as a “take it or leave it” reaction would have probably worked but wouldn’t have earned them much loyalty from me.
A few years back, a friend and I finished an after school round of golf, so it was dinner time by the time we left the course. He decided to check with his parents to see if they wanted McDonald’s food also, which they did, so we went through the drive-through and got four dinners.
So, we all sat and unwrapped out meals when, suddenly, I heard a booming expletive from my friend. Somehow, amazingly, the one thing they forgot to put in his quarter-pounder with cheese was THE BURGER ITSELF. Sure, somebody could hiccup and forget the pickle or lettuce or onion, but the freaking burger itself?! Really?! LOL
Well, he went back in a rage, and I had a story I could tell for years to come.
Let me speak to your father!
She’s GMO sensitive, OKAY?! GAWD!
I worked at a place (in corporate/back office) with a storefront presence. The believed in the philosophy of job inflation so the lowest level employee was given the title of ‘Manager’. It was explained to me when some customer came in wanting to speak to a manager, that employee could truthfully answer that they were a manager. Of course the customer didn’t realize they wanted to speak to a general manager or a facility manager, the two upper levels that really had any ability to make any sort of deal. :smack: 
Sounds quite reasonable. 95% of the time restaurants do the right thing and it isn’t worth a holy war. The very few times restaurants have screwed up and not made it right, I’ll use social media and/or the local neighborhood Facebook group.
But that’s really rare. Last summer I was grabbing late night Mexican and the guy working screwed it up and was so stoned there wasn’t much sense in trying to get him to remember how to make the quesadilla without onions since he messed it up twice.
I half wonder if he was messing them up just to have freebies for his stoner buddies that were toking it up right outside the door.
Gotta go with Cheesesteak on this one. If one of your friends tried that crap at any place I ran, he’d still be bouncing when he hit the far curb. Perma-ban as well.Nobody should have to deal with assholes like that.
That’s a good pizza place, keep them around.
I ate at a Denny’s recently, got eggs and bacon and it took a good long while to get there and when it finally did the hash browns were so overcooked I could’ve broken a tooth on the damned things. When I advised the waitress of that and asked if they could bring me some edible hash browns, she didn’t even ask, just whisked my entire plate away! The eggs and bacon were FINE and I was hungry, dammit, and wasn’t 'much in a mood to wait for an entire other plate to be fixed. I wasn’t too happy about it, but also not really in a mood to make much of it at 0600 either. Just chalked it up to “Well, that’s Denny’s for you!” and I won’t be going to another one of those places for probably the rest of my life. They really do suck and always have.
That’d be a big mistake. The father of a kid like that is far too short on fucks to go giving them out to the Beckys of the world.
Ah…good times
I’m assuming all these “Becky” references relate to some joke or pop culture something-or-other that I’m just not getting. Can anyone bring me up to speed please?
This is absolutely appropriate and sufficient. Anybody who doesn’t accept this and demands more is being an ass. (Unless there was some good reason to believe that it wasn’t an honest mistake, or the restaurant makes that sort of mistake frequently.)
Though, there’s a newer meme character who might fit even better. “Karen” refers to an irritating, entitled person (particularly a middle-aged white woman), and one of her traits is that she insists on speaking to a manager to express her disapproval.
Many thanks madmonk28 and kenobi 65.
The only thing that’s surprising me in this thread is that people went with Becky instead of Karen.
They’re twin sisters. Actually, I went with Becky because the Karen in my circle of acquaintances is named Becky. And also because I am readily confused. 
It must be exhausting to live with that level of self entitlement. No service is ever good enough and you always have to be on hair trigger ready to escalate a situation up to an 11. Sometimes, you just want to take your pizza and go home to watch the ballgame, you know?
What’s a large two-topping pizza cost? Maybe $16 with tax? As compensation for taking an extra 12 minutes of your time? That’s $80 per hour. Pretty nice pay, if you ask me. Sounds like you handled it well, and so did they.
People who lead off with righteous indignation when a mistake is first discovered are:
These are people I don’t really want to hang around.
I’d take Darlene over Becky, any day.
I’ve been sent the wrong thing before (delivery, so no option to swap it) but it was something I also liked, so just kept it, like you did. If if was in a sit-down restaurant then I guess I’d tell the staff so that they know that another customer might be getting the wrong item, or if it was something I really disliked or couldn’t eat, then I’d politely ask for it to be changed, but otherwise, who cares? Everyone makes mistakes now and then. You’d not only be making life difficult for the staff for no good reason, you’d be turning your meal out into an argument.
OTOH I’ve been given the meat option instead of veggie a couple of times and asked for it to be replaced, which I think is reasonable, and one time the restaurant actually refused and shouted at me in front of other customers. Obvs after that I didn’t actually want the food, suspecting that any replacement would have been spat in or worse (which I don’t think is common, but neither is shouting at customers) and it took a while to get my money back.