Please don’t pretend to be stupid.
The can’t be expected to make every fucking order right. Correction orders are not put up on the screen. You had bloody well go blow yourself.
Didn’t see this one, sorry.
Wow, that’s one of the stupidest things I’ve ever read. That’s almost as bad as that “she hates everyone” remark. No amount of wit and insults could neutralize that stupid statement.
When someone cries because of mayo and throws something on the counter, I’ll laugh at them, I’d don’t care.
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You wouldn’t last a day on a movie set.
Ok.
You could at least pretend to try and defend yourself instead of coming out with half assed answers like that.
stretches, yawns Alright.
Zwald, I agree with you in a general sense but you’ve got to put this whole situation into context. It doesn’t matter how hard Lois works or how dedicated she is to McDonald’s–she isn’t going to see enough of a monetary reward for her efforts to make it worth her while. In the average CS’ers world, they make crappy money no matter how well (or poorly) the company is performing and so they really have no stake in ‘being polite’. The worst that can happen is they get fired and they go to another CS job; there are plenty out there. If she was working for, say, some internet start-up company where the potential pay-off is more than a .50 cent-an-hour raise, I’ll bet you’d see a much higher quality of customer service from anyone. Not trying to inflame passions here, but I’ve always been a fan of the saying ‘You get what you pay for’ and in McD’s case you’re paying for cheap food prepared by poorly paid employees in a high-stress environment. Just keep that in mind.
But if someone develops a surly, lazy attitude while working at McD’s, that attitude may stay with them when they get to a “real” job.
Perhaps–perhaps not. If it becomes a habit: sure. But getting tons of money for a job and being in danger of losing said job (for poor CS, for ex.) is a great way to break those evil habits, IMO. 
Here’s the point I’m trying to make: The surly attitude usually results from the company treating the worker like shit. I, and most other CS workers, will have a better attitude if we get treated with respect, by the company and customers.
There’s a difference between some stupid bitch who doesn’t like the price of toilet paper at KMart and meeting with a corporate customer who wants to do business with the company you work for. I know that. I’m not stupid. But during a corporate meeting, the customers won’t go nuts if they’re not out of there in 90 seconds. No, my attitude will not carry over tomy “real” job.
[QUOTE]
*Originally posted by ITR champion *
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There will still be times when you’ll have to bite your tongue. For your sake, I hope you’ll be able to.
What kind of job are you seeking in the computer field?
It’s been my experience that there are three kinds of fast-food workers.
1)Students trying to put themselves through school.
God bless 'em. Good people, give good service, will probably go far in life once they’ve completed their educations.
- Incompetent goons who couldn’t get any other kind of job.
These are the ones who, when you order a bean burrito, punch in beef burrito, or vice-versa. Since they are basically stuck in fast food, they go on to become managers of fast food places, and instruct their employees to incorrectly enter orders…
These types really cheese me off. “Chicken sandwich, hold the mayo” is really not that difficult. If the place is really busy, I can forgive the odd mistake, but if the place is really busy, I generally choose not to stand in line, and go have lunch elsewhere. So, no excuses, toots. There were three customers in the whole place, you screwed up my order. From where I’m standing, that’s a one in three failure rate.
The third type consists of non-English speaking immigrants. These types can be infuriating. They can take the most basic order, (“Jumbo Jack Combo, with Pepsi”), but if you ask for something outside the scope of what they have memorized by rote, like “hold the mayo”, or a couple of extra packets of ketchup (in the drive through) they smile and say yes and give you what they have memorized by rote.
And I bet they get screwed over by the managers because not understanding the language makes it difficult to understand the labor laws, etc.
I don’t see why not. After all, that’s what they (and you) are being PAID (albeit crappily) to do. I realize that mistakes will happen, and that’s okay. And if I were to walk in your store you would not find a more polite or understanding customer. But if you and your coworkers failed to grasp the concept of “no mayo” TWICE then I think I’d have a problem. I would definitely have a problem if you were an asshole to me when YOU had fucked up the order twice. It’s your job to get my food to me as fast and as accurately as possible, not really a difficult thing to do. I worked customer service for ten years (three in fast food, two in retail, and five in the ER as a front desk clerk), so I know what I am talking about. It’s not rocket science.
A friendly word of advice: you might wish to tone down the “fuck you, I don’t care how much we fucked up your order” attitude. If you keep that up you are inevitably going to piss off someone who is very unstable and carries a firearm and will have no problem pulling (and using) it on you.
I’m looking at the OP. Now I’m going to say a prayer that I never patronize any place where loislane138 is employed.
What’s the one saying, “Quality merchandise. Excellent Service. Low Prices. Pick TWO.” Or something like that.
Not that I’m saying that you necessarily have to be an asshole at work. I’m just saying that employees ARE justified complaining sometimes.
For example, yesterday at Krapmart, I had some man come in, and ask for a carton of Marlboros, SOFT PACK. We had NO CARTONS of softpacks left, only box. Well, we looked all over the shelves, no softpacks. Usually, someone will just take the box, but he said no. So he goes to another register, and asks the clerk for a carton of Marlboro softpack, even after I told him several times and showed him that we did not have them. (Politely, friendly, etc etc.) She went back and told him the same thing, and then, just in a, oh, I’m curious way, “What’s the difference between softpack and box? I’ve always wondered that!” And he glared at her and snapped, “I wanted SOFTPACK!” And stomped out.
Granted, yeah, it’s annoying that we didn’t have it, but that is no excuse to be rude, or to bite the head off of someone who was just asking a question out of curiosity.
Other than a few people getting a bit upset because we didn’t have something, I handled it quite well. A woman appeared to be annoyed that we didn’t have Communion cards, and after I explained that it’s not Kmart personel who stocks the cards, but reps from Hallmark who came in, she was okay. Another time, a guy who was really nice and patient, decided he wanted to keep looking. When he came back to my line, I was closed, but then I saw it was him, and said, “You know what-since you were here before, just come through.” He was really thankful and such.
With me, I’m usually pretty cheerful, and even when I’m tired, I try to smile and just say, “It’s been a long day, so if I’m a little out of it,” or, “It’s just been one of those days.” However, do NOT ask me to break company policy: like take a temporary check, or give you a discount or something like that. And do not mock me when I tell you that I am not allowed, and could be written up or fired. “Oh honey, if you believe that, you’re really naive.” I smiled and said, “Well, unless you’re willing to pay my college tuition if I test that theory and I prove I’m right, well, sorry, I can’t take the check without a manager’s approval. Sorry.” And she didn’t complain, and I didn’t get in trouble.
I will say that the MAJORITY of customers are nice, friendly, polite and a joy to wait on. It’s the small minority of assholes though, that you remember most. Lemme tell you-if you were a doctor, and a patient called you a stupid cunt because you couldn’t fudge their insurance form, would you give in and do it for them? If a patient threatened to beat the crap out of you for not prescribing morphine for an addict, would you smile and try to help them?" No, most places would call security. Do not CS reps have that right as well?
Heck, I’ve found that if a customer is patient, things go easier-when I go to stores, and I’m patient, I get better service, and I don’t get as angry, even when the service is lousy. A sense of humor REALLY HELPS. I had one elderly gentleman say to me, on a day when I was the only one on the registers, “Now don’t you DARE go on a break!” In a really bad mood, I burst into tears. He immediately said, “Oh honey, don’t cry! I’m just teasing you! I understand completely!” And when I handed him his change, he squeezed my hand and said, “God bless you, hang in there!” And after that, I felt so much better. If you see a harried cashier, why not ask HER what’s wrong, and try to be sympathetic. After all, if the employee should do that to the customers, why not say, “Hey, you look really frazzled-hang in there. It’s rough, but you’ll make it.” Let me just say that customers like this are worth their weight in gold. WE DO remember these people-and will go to the ends of the earth for them. Likewise, if you are an asshole, we remember you too.
Customers do NOT have the right to:
Throw things
Swear at me
Call me names
Sexually harass me
Proposition me
Threaten me with bodily harm
Touch me inappropriately
Ask me to violate company policy
Assault me
Ask me personal questions-and get offended when I politely say it’s none of your business.
Say stupid remarks like, “Oh, you’ve got a zit, honey, did you know that?”
Make a mess of the displays and store (I’m not talking about things a little askew-I’m talking about leaving your trash on the floor, not flushing the toilets, throwing shit all over the walls-yes, it happens-, pissing on the floors, deciding you don’t want a perishable item like milk, and leaving it on the toy shelf where it goes bad, instead of politely HANDING it to an employee, making a game of throwing purses all over the floor, letting your kids jump and climb all over the shelves, etc etc.)
Remember: you ARE a guest in our store. Yes, you are a customer, but if you get out of line, we reserve the right to ask you to leave. You are not the ONLY customer. Have some respect.
etc etc etc
I will add that lois, I have to agree with everyone else: you are being an asshole. People, kindly do not assume lois speaks for all of us retail PEE-ons out there. She does not. She gives us a bad name.
This type of attitude really frosts my shorts. “It’s all about the money. Pay me more money and I’ll do a better job.” Is the Puritan work ethic dead? Do people not do a good job anymore just because they can? I pray to God some of you people never volunteer for work that’s important. Say, building levees as a river rises. “Well, I woulda worked faster and maybe helped save your town, but you weren’t paying me, so …”
There is joy to be had in doing a job well, particularly under difficult circumstances. Pity some of you people will never experience that.
If anyone who reads this feels personally offended, I submit that you have a lot to learn about how life works.
No, it’s not pay me more, and I’ll do better (although, in this country, I’m beginning to think that’s the norm). And if it were, after all, isn’t this a capitalist country? Anymore, all I see that people care about is money. But that’s for another topic.
No, it’s more, “Treat me well, treat me with respect, treat me like a human being, give me a decent wage, and I’ll do my end of the bargain. Treat me like an animal, abuse me, pay me just barely enough to live on, and I’m probably just going to do the bare minimum.”
Well good luck to you, but I hope after a couple years in the computer industry (or whatever industry you end up in), you’ll re-read this comment and be able to appreciate its irony.
Well, few would accuse McDonald’s et al. of having quality merchandise, so that leaves …
Oh, and I think there’s another, something like, Speedy service, or something…I dunno.
Hey, I LIKE Mickey D’s, okay?