# Screwed by an online retailer **URL:** \ **Category:** Factual Questions\ **Created:** [November 19, 2004, 1:46am UTC](https://boards.straightdope.com/t/screwed-by-an-online-retailer/275593 "2004-11-19T01:46:04Z")\ **Posts on this page:** 13\ **Page:** 1
**Author:** ![festiva76](https://avatars.discourse-cdn.com/v4/letter/f/8e8cbc/32.png) [@festiva76](https://boards.straightdope.com/u/festiva76)\ **Post date:** [November 19, 2004, 1:46am UTC](https://boards.straightdope.com/t/screwed-by-an-online-retailer/275593/1 "2004-11-19T01:46:04Z")
A couple of months back I won an auction for a cell phone battery on Ebay from a company called Cellular Wonders ([http://www.cellularwonders.com](http://www.cellularwonders.com)). To make a long story short, they sent me something other than what was described. I won’t go into huge detail, but I sent it back as I was told I could do to exchange for the right size, and then was told that was the only size they had, and that I was the bad guy in the deal. They told me I could pay return shipping and have it sent back, but never gave me any contact details and/or how much to send back, and they seem to be ignoring my repeated emails. I am considering filing a complaint with the BBB, but don’t have their address. Googling their name yields nothing, nor does their website. Can you find out an address by their URL? I am getting nowhere fast. Any help would be greatly appreciated. ---
**Author:** ![Berkut](https://avatars.discourse-cdn.com/v4/letter/b/a88e57/32.png) [@Berkut](https://boards.straightdope.com/u/Berkut)\ **Post date:** [November 19, 2004, 1:55am UTC](https://boards.straightdope.com/t/screwed-by-an-online-retailer/275593/2 "2004-11-19T01:55:43Z")
> [@festiva76](#): > > Can you find out an address by their URL? Domain Name… [cellularwonders.com](http://cellularwonders.com) Creation Date… 2003-10-24 Registration Date… 2003-10-24 Expiry Date… 2005-10-24 Organisation Name… Eli Elart Organisation Address. 874 River Rd Organisation Address. Organisation Address. Edgewater Organisation Address. 07020 Organisation Address. NJ Organisation Address. UNITED STATES Admin Name… Eli Elart Admin Address… 874 River Rd Admin Address… Admin Address… Edgewater Admin Address… 07020 Admin Address… NJ Admin Address… UNITED STATES Admin Email… [cellularwonders@yahoo.com](mailto:cellularwonders@yahoo.com) Admin Phone… +1.2015693121 Admin Fax… Tech Name… YahooDomains TechContact Tech Address… 701 First Ave. Tech Address… Tech Address… Sunnyvale Tech Address… 94089 Tech Address… CA Tech Address… UNITED STATES Tech Email… [domain.tech@YAHOO-INC.COM](mailto:domain.tech@YAHOO-INC.COM) Tech Phone… +1.6198813096 Tech Fax… +1.6198813010 Name Server… [yns1.yahoo.com](http://yns1.yahoo.com) Name Server… [yns2.yahoo.com](http://yns2.yahoo.com) ---
**Author:** ![Berkut](https://avatars.discourse-cdn.com/v4/letter/b/a88e57/32.png) [@Berkut](https://boards.straightdope.com/u/Berkut)\ **Post date:** [November 19, 2004, 1:56am UTC](https://boards.straightdope.com/t/screwed-by-an-online-retailer/275593/3 "2004-11-19T01:56:55Z")
Oops, hit reply too soon. Anyway, that information is what’s listed for their domain name. It may not be accurate. ---
**Author:** ![Daizy](https://avatars.discourse-cdn.com/v4/letter/d/46a35a/32.png) [@Daizy](https://boards.straightdope.com/u/Daizy)\ **Post date:** [November 19, 2004, 2:00am UTC](https://boards.straightdope.com/t/screwed-by-an-online-retailer/275593/4 "2004-11-19T02:00:23Z")
Have you tried typing [cellarwonders.com](http://cellarwonders.com) into a [whois](http://www.networksolutions.com/en_US/whois/index.jhtml) search? May have some info? ---
**Author:** ![festiva76](https://avatars.discourse-cdn.com/v4/letter/f/8e8cbc/32.png) [@festiva76](https://boards.straightdope.com/u/festiva76)\ **Post date:** [November 19, 2004, 2:01am UTC](https://boards.straightdope.com/t/screwed-by-an-online-retailer/275593/5 "2004-11-19T02:01:48Z")
Thanks for the info. I will get down to business to see what, if anything, I can do about this messed-up situation. ---
**Author:** ![Daizy](https://avatars.discourse-cdn.com/v4/letter/d/46a35a/32.png) [@Daizy](https://boards.straightdope.com/u/Daizy)\ **Post date:** [November 19, 2004, 2:02am UTC](https://boards.straightdope.com/t/screwed-by-an-online-retailer/275593/6 "2004-11-19T02:02:02Z")
(sigh) That will teach me to go get coffee inbetween posting! ---
**Author:** ![festiva76](https://avatars.discourse-cdn.com/v4/letter/f/8e8cbc/32.png) [@festiva76](https://boards.straightdope.com/u/festiva76)\ **Post date:** [November 19, 2004, 2:04am UTC](https://boards.straightdope.com/t/screwed-by-an-online-retailer/275593/7 "2004-11-19T02:04:07Z")
Daizy, I tried the whois search, but kept coming up with a domain registration company out of Austrailia, and nothing about the NJ contact. I threw away the packaging long ago, but remembered the Edgewater NJ return address once I saw it. ---
**Author:** ![Duckster](https://sea3.discourse-cdn.com/straightdope/user_avatar/boards.straightdope.com/duckster/32/1244_2.png) [@Duckster](https://boards.straightdope.com/u/Duckster)\ **Post date:** [November 19, 2004, 2:06am UTC](https://boards.straightdope.com/t/screwed-by-an-online-retailer/275593/8 "2004-11-19T02:06:32Z")
Using the phone number from the WHOIS above: Wireless City Contact Info: (201) 384-4242 (201) 569-3121 (fax) Location Info: 52 E Madison Ave, Dumont, NJ 07628 map | driving directions Website: [http://www.wireless-city.com](http://www.wireless-city.com) Products & Services: Batteries Brands: Motorola, Nokia, Samsung Source: [http://yellowpages.superpages.com/profile~SRC\_portals~T\_Hackensack~S\_NJ~PP\_N~CID\_00000545623~C\_Cell+Phone+Companies+%26+Services~LID\_3G5L5T9%2BM61a95j6j07bBw%3D%3D.htm](http://yellowpages.superpages.com/profile~SRC_portals~T_Hackensack~S_NJ~PP_N~CID_00000545623~C_Cell+Phone+Companies+%26+Services~LID_3G5L5T9%2BM61a95j6j07bBw%3D%3D.htm) ---
**Author:** ![Duckster](https://sea3.discourse-cdn.com/straightdope/user_avatar/boards.straightdope.com/duckster/32/1244_2.png) [@Duckster](https://boards.straightdope.com/u/Duckster)\ **Post date:** [November 19, 2004, 2:10am UTC](https://boards.straightdope.com/t/screwed-by-an-online-retailer/275593/9 "2004-11-19T02:10:24Z")
Oops. Also run a [Google search on his name](http://www.google.com/search?hl=en&lr=&q=Eli+Elart&btnG=Search) and you find what appears to be additional numbers and addresses tied to the URL. He also appears to be a 1993 graduate of Tenafly High School. 😃 ---
**Author:** ![Daizy](https://avatars.discourse-cdn.com/v4/letter/d/46a35a/32.png) [@Daizy](https://boards.straightdope.com/u/Daizy)\ **Post date:** [November 19, 2004, 4:53pm UTC](https://boards.straightdope.com/t/screwed-by-an-online-retailer/275593/10 "2004-11-19T16:53:29Z")
> [@festiva76](#): > > Daizy, I tried the whois search, but kept coming up with a domain registration company out of Austrailia, and nothing about the NJ contact. I threw away the packaging long ago, but remembered the Edgewater NJ return address once I saw it. **Bekrut** beat me to it. From the link I provided earier, all you’d need to do is type in [cellularwonders.com](http://cellularwonders.com) and press search. ---
**Author:** ![Daizy](https://avatars.discourse-cdn.com/v4/letter/d/46a35a/32.png) [@Daizy](https://boards.straightdope.com/u/Daizy)\ **Post date:** [November 19, 2004, 4:55pm UTC](https://boards.straightdope.com/t/screwed-by-an-online-retailer/275593/11 "2004-11-19T16:55:03Z")
> [@Daizy](#): > > **Bekrut** beat me to it. HUGE apologies… **Berkut** , not Bekrut. ---
**Author:** ![Fear\_Itself](https://sea3.discourse-cdn.com/straightdope/user_avatar/boards.straightdope.com/fear_itself/32/19637_2.png) [@Fear\_Itself](https://boards.straightdope.com/u/Fear_Itself)\ **Post date:** [November 19, 2004, 9:39pm UTC](https://boards.straightdope.com/t/screwed-by-an-online-retailer/275593/12 "2004-11-19T21:39:22Z")
Did you pay for it with a credit or debit card? If so, contact the card issuer and tell them you want to do a chargeback on the sale. They will charge the amount of sale to the seller, and deposit it in your account. They nearly always side with the buyer, just tell them the circumstances. ---
**Author:** ![festiva76](https://avatars.discourse-cdn.com/v4/letter/f/8e8cbc/32.png) [@festiva76](https://boards.straightdope.com/u/festiva76)\ **Post date:** [November 20, 2004, 3:27am UTC](https://boards.straightdope.com/t/screwed-by-an-online-retailer/275593/13 "2004-11-20T03:27:39Z")
The purchase was charged to my Bank of America check card. I will have to check with them on the buyer protection.