# Shove those roses up your ass, ProFlowers.com! **URL:** \ **Category:** The BBQ Pit\ **Created:** [August 31, 2012, 7:51pm UTC](https://boards.straightdope.com/t/shove-those-roses-up-your-ass-proflowers-com/633300 "2012-08-31T19:51:29Z")\ **Posts on this page:** 20\ **Page:** 3
**Author:** ![PunditLisa](https://avatars.discourse-cdn.com/v4/letter/p/4af34b/32.png) [@PunditLisa](https://boards.straightdope.com/u/PunditLisa)\ **Post date:** [September 6, 2012, 5:36pm UTC](https://boards.straightdope.com/t/shove-those-roses-up-your-ass-proflowers-com/633300/41 "2012-09-06T17:36:27Z")
I use Teleflora, etc. because: a) I like to see what I’m going to (supposedly) get. b) I get a boatload of SkyMiles when I do 🙂 BTW, I’ve been burned with my local florist, too. I believe that some unscrupulous florists think that if you’re calling in an order from out of town, you won’t see what it looks like…and it’s the thought that counts, right? P.S. One of my local florists has great pictures of their flowers, and they are reasonably priced. I use them a lot. ---
**Author:** ![PFSocialMediaTeam](https://avatars.discourse-cdn.com/v4/letter/p/ee59a6/32.png) [@PFSocialMediaTeam](https://boards.straightdope.com/u/PFSocialMediaTeam)\ **Post date:** [September 14, 2012, 9:58pm UTC](https://boards.straightdope.com/t/shove-those-roses-up-your-ass-proflowers-com/633300/42 "2012-09-14T21:58:03Z")
Dear Munch, Thank you for your feedback. We apologize for any delivery issues with your important gift. Rest assured, we would like to rectify the problem immediately. Please contact me at 1-888-855-3486 and I can help resolve this further for you. I sincerely apologize for any frustration. I can help you. I look forward to speaking with you. Respectfully, Corinne B. Social Media Team @proflowers ---
**Author:** ![mhendo](https://sea3.discourse-cdn.com/straightdope/user_avatar/boards.straightdope.com/mhendo/32/3159_2.png) [@mhendo](https://boards.straightdope.com/u/mhendo)\ **Post date:** [September 14, 2012, 10:25pm UTC](https://boards.straightdope.com/t/shove-those-roses-up-your-ass-proflowers-com/633300/43 "2012-09-14T22:25:53Z")
Yet another demonstration of the fact that, for companies, bad service is mainly a concern when it gets publicized on the internet. Heaps of these companies are now spending more time and resources on their “Social Media Team” than on actual customer service, in an attempt to make themselves look concerned and responsive in public without actually fixing the underlying structural problems. ---
**Author:** ![Kimstu](https://avatars.discourse-cdn.com/v4/letter/k/ecd19e/32.png) [@Kimstu](https://boards.straightdope.com/u/Kimstu)\ **Post date:** [September 14, 2012, 10:34pm UTC](https://boards.straightdope.com/t/shove-those-roses-up-your-ass-proflowers-com/633300/44 "2012-09-14T22:34:08Z")
Hello **PFSocialMediaTeam** , and welcome to the Straight Dope! Now that you’re here, who do you think would win in a fight between a lion and a tiger? Seriously, is it just me or is this really the first time the forces of vitriolic diatribe have lured an actual custserrep into the depths of the BBQ Pit? ---
**Author:** ![VinylTurnip](https://avatars.discourse-cdn.com/v4/letter/v/b2d939/32.png) [@VinylTurnip](https://boards.straightdope.com/u/VinylTurnip)\ **Post date:** [September 14, 2012, 11:53pm UTC](https://boards.straightdope.com/t/shove-those-roses-up-your-ass-proflowers-com/633300/45 "2012-09-14T23:53:43Z")
Well, at least now we know they have a Google Alert set for the terms “[proflowers.com](http://proflowers.com),” “shove,” and “ass.” ---
**Author:** ![Jenaroph](https://avatars.discourse-cdn.com/v4/letter/j/e8c25b/32.png) [@Jenaroph](https://boards.straightdope.com/u/Jenaroph)\ **Post date:** [September 15, 2012, 1:55am UTC](https://boards.straightdope.com/t/shove-those-roses-up-your-ass-proflowers-com/633300/46 "2012-09-15T01:55:15Z")
> [@Kimstu](#): > > Hello **PFSocialMediaTeam** , and welcome to the Straight Dope! > > Now that you’re here, who do you think would win in a fight between a lion and a tiger? > > Seriously, is it just me or is this really the first time the forces of vitriolic diatribe have lured an actual custserrep into the depths of the BBQ Pit? Nope, there have been a couple, I think. Can’t think of what companies off the top of my head though. ---
**Author:** ![JackieLikesVariety](https://sea3.discourse-cdn.com/straightdope/user_avatar/boards.straightdope.com/jackielikesvariety/32/296_2.png) [@JackieLikesVariety](https://boards.straightdope.com/u/JackieLikesVariety)\ **Post date:** [September 15, 2012, 2:11am UTC](https://boards.straightdope.com/t/shove-those-roses-up-your-ass-proflowers-com/633300/47 "2012-09-15T02:11:42Z")
> [@](#): > > who do you think would win in a fight between a lion and a tiger? 😛 ---
**Author:** ![Simple\_Linctus](https://avatars.discourse-cdn.com/v4/letter/s/9f8e36/32.png) [@Simple\_Linctus](https://boards.straightdope.com/u/Simple_Linctus)\ **Post date:** [September 15, 2012, 3:24am UTC](https://boards.straightdope.com/t/shove-those-roses-up-your-ass-proflowers-com/633300/48 "2012-09-15T03:24:01Z")
I saw a thread linked in another thread that asked exactly that question, it was for some software product but I can’t remember what. ---
**Author:** ![gamerunknown](https://avatars.discourse-cdn.com/v4/letter/g/6bbea6/32.png) [@gamerunknown](https://boards.straightdope.com/u/gamerunknown)\ **Post date:** [September 15, 2012, 10:22am UTC](https://boards.straightdope.com/t/shove-those-roses-up-your-ass-proflowers-com/633300/49 "2012-09-15T10:22:20Z")
> [@Kimstu](#): > > Seriously, is it just me or is this really the first time the forces of vitriolic diatribe have lured an actual custserrep into the depths of the BBQ Pit? I remember a few months ago some woman (teriincali)? joined to advocate for domestic violence. ---
**Author:** ![Abortion\_Fanatic](https://avatars.discourse-cdn.com/v4/letter/a/76d3ee/32.png) [@Abortion\_Fanatic](https://boards.straightdope.com/u/Abortion_Fanatic)\ **Post date:** [September 15, 2012, 11:29am UTC](https://boards.straightdope.com/t/shove-those-roses-up-your-ass-proflowers-com/633300/50 "2012-09-15T11:29:31Z")
> [@slumtrimpet](#): > > Former florist weighing in. > > FFS people, why are you using Proflowers or 1800flowers or even FTD or teleflora? You all seem to have internet access. Google a local flowershop. Most of them have websites where you can order (you don’t even have to talk to a human), or baring that, use the contact details listed to get on your cell phone and call them. They don’t bite. And you’ll get exactly what you want, when you want it and at a better price than through any of the crap providers mentioned above. And if they can’t give you the service you want, at least you’ll know why since they’re going to fill the order from the crap providers mentioned above anyway. All of the above crap providers are a HUGE ripoff. > > Oh, and a little tip. If you have any faith in the flowershop you’ve picked, ask them for a ‘florist’s choice’ arrangement instead of the prescribed pictures on their website or (god forbid) FTD or teleflora or 1800 etc. Give them credit for knowing their craft and you’re more likely to get something special. This, this, all this. Count me in as a person who received a wimpy, sad-looking bouquet one February 17th, pre-ordered a week in advance of Valentine’s day through FTD. Of course, this was before my partner how uninterested I am in both V-day and flower arrangements, but anyway. My grandma sent me an unexpectadly large birthday cheque awhile ago and I wanted to send her flowers, but since we live in different countries, I had to call around a bit to different independent florists in her city that would run through a charge on a foreign credit card AND deliver to her house slightly outside of town. Anyway, I had almost given up hope and figured I might have to use a 1-800-MEGAFLOWER type thing, when I found a florist that could deliver where I needed and had no problem with a foreign card. I just told the florist the basics of the situation, and that I was going to put my full faith in her, since I could maybe name three types of flowers at most if my life depended on it. My grandmother has apparently been driving everyone crazy talking non-stop about the gorgeous arrangement she received. Take that, other grandkids! ---
**Author:** ![Antigen](https://avatars.discourse-cdn.com/v4/letter/a/848f3c/32.png) [@Antigen](https://boards.straightdope.com/u/Antigen)\ **Post date:** [September 15, 2012, 3:19pm UTC](https://boards.straightdope.com/t/shove-those-roses-up-your-ass-proflowers-com/633300/51 "2012-09-15T15:19:12Z")
> [@slumtrimpet](#): > > FFS people, why are you using Proflowers or 1800flowers or even FTD or teleflora? You all seem to have internet access. Google a local flowershop. Most of them have websites where you can order (you don’t even have to talk to a human), or baring that, use the contact details listed to get on your cell phone and call them. They don’t bite. And you’ll get exactly what you want, when you want it and at a better price than through any of the crap providers mentioned above. And if they can’t give you the service you want, at least you’ll know why since they’re going to fill the order from the crap providers mentioned above anyway. All of the above crap providers are a HUGE ripoff. Last time I tried looking for local florists online, those with websites didn’t have any online ordering options, except for a few who linked me back to their 1-800-Flowers accounts. I know, I could call, but I like the simplicity of online ordering. ---
**Author:** ![kaylasdad99](https://sea3.discourse-cdn.com/straightdope/user_avatar/boards.straightdope.com/kaylasdad99/32/3398_2.png) [@kaylasdad99](https://boards.straightdope.com/u/kaylasdad99)\ **Post date:** [September 15, 2012, 3:20pm UTC](https://boards.straightdope.com/t/shove-those-roses-up-your-ass-proflowers-com/633300/52 "2012-09-15T15:20:20Z")
> [@gamerunknown](#): > > I remember a few months ago some woman (teriincali)? joined to advocate for domestic violence. Really? :eek: Boy, I bet _she_ got a chilly reception… ---
**Author:** ![kaylasdad99](https://sea3.discourse-cdn.com/straightdope/user_avatar/boards.straightdope.com/kaylasdad99/32/3398_2.png) [@kaylasdad99](https://boards.straightdope.com/u/kaylasdad99)\ **Post date:** [September 15, 2012, 3:26pm UTC](https://boards.straightdope.com/t/shove-those-roses-up-your-ass-proflowers-com/633300/53 "2012-09-15T15:26:35Z")
> [@Abortion\_Fanatic](#): > > This, this, all this. Count me in as a person who received a wimpy, sad-looking bouquet one February 17th, pre-ordered a week in advance of Valentine’s day through FTD. Of course, this was before my partner how uninterested I am in both V-day and flower arrangements, but anyway. > My grandma sent me an unexpectadly large birthday cheque awhile ago and I wanted to send her flowers, but since we live in different countries, I had to call around a bit to different independent florists in her city that would run through a charge on a foreign credit card AND deliver to her house slightly outside of town. Anyway, I had almost given up hope and figured I might have to use a 1-800-MEGAFLOWER type thing, when I found a florist that could deliver where I needed and had no problem with a foreign card. I just told the florist the basics of the situation, and that I was going to put my full faith in her, since I could maybe name three types of flowers at most if my life depended on it. My grandmother has apparently been driving everyone crazy talking non-stop about the gorgeous arrangement she received. > Take that, other grandkids! Great story! Interesting user name. Made even more interesting by the fact that, although it’s the sort of handle we might expect to see on a one-trick pony newcomer, the post is just a really good participatory, on-topic contribution to the thread. So, welcome to the SDMB, **Abortion Fanatic**. I hope you enjoy your time here. 🙂 ---
**Author:** ![Abortion\_Fanatic](https://avatars.discourse-cdn.com/v4/letter/a/76d3ee/32.png) [@Abortion\_Fanatic](https://boards.straightdope.com/u/Abortion_Fanatic)\ **Post date:** [September 15, 2012, 6:49pm UTC](https://boards.straightdope.com/t/shove-those-roses-up-your-ass-proflowers-com/633300/54 "2012-09-15T18:49:52Z")
> [@kaylasdad99](#): > > Great story! > > Interesting user name. Made even more interesting by the fact that, although it’s the sort of handle we might expect to see on a one-trick pony newcomer, the post is just a really good participatory, on-topic contribution to the thread. > > So, welcome to the SDMB, **Abortion Fanatic**. I hope you enjoy your time here. 🙂 Thanks! The name was a gift of our old buddy, moonshat925. ---
**Author:** ![gamerunknown](https://avatars.discourse-cdn.com/v4/letter/g/6bbea6/32.png) [@gamerunknown](https://boards.straightdope.com/u/gamerunknown)\ **Post date:** [September 16, 2012, 7:15pm UTC](https://boards.straightdope.com/t/shove-those-roses-up-your-ass-proflowers-com/633300/55 "2012-09-16T19:15:04Z")
[Here](http://boards.straightdope.com/sdmb/showthread.php?p=15080123)’s the thread in question kaylasdad, I was utilising a _little_ hyperbole. ---
**Author:** ![Morgyn](https://sea3.discourse-cdn.com/straightdope/user_avatar/boards.straightdope.com/morgyn/32/3041_2.png) [@Morgyn](https://boards.straightdope.com/u/Morgyn)\ **Post date:** [September 16, 2012, 9:27pm UTC](https://boards.straightdope.com/t/shove-those-roses-up-your-ass-proflowers-com/633300/56 "2012-09-16T21:27:38Z")
> [@Kimstu](#): > > Seriously, is it just me or is this really the first time the forces of vitriolic diatribe have lured an actual custserrep into the depths of the BBQ Pit? > [@Jenaroph](#): > > Nope, there have been a couple, I think. Can’t think of what companies off the top of my head though. I think **CompletelyUnoriginal** [over in this thread](http://boards.straightdope.com/sdmb/showpost.php?p=15494416&postcount=18) works for Teleperformance. They revived a 5-year-old thread to, essentially, say, “We’re much better now!” ---
**Author:** ![mhendo](https://sea3.discourse-cdn.com/straightdope/user_avatar/boards.straightdope.com/mhendo/32/3159_2.png) [@mhendo](https://boards.straightdope.com/u/mhendo)\ **Post date:** [September 16, 2012, 9:39pm UTC](https://boards.straightdope.com/t/shove-those-roses-up-your-ass-proflowers-com/633300/57 "2012-09-16T21:39:27Z")
There was a rep from B&H Photography in New York who dropped into a few threads. It wasn’t so much in response to complaints, i don’t think, but to fill in some details about the way the store works. ---
**Author:** ![PFSocialMediaTeam](https://avatars.discourse-cdn.com/v4/letter/p/ee59a6/32.png) [@PFSocialMediaTeam](https://boards.straightdope.com/u/PFSocialMediaTeam)\ **Post date:** [September 17, 2012, 1:26pm UTC](https://boards.straightdope.com/t/shove-those-roses-up-your-ass-proflowers-com/633300/58 "2012-09-17T13:26:07Z")
> [@mhendo](#): > > Yet another demonstration of the fact that, for companies, bad service is mainly a concern when it gets publicized on the internet. > > Heaps of these companies are now spending more time and resources on their “Social Media Team” than on actual customer service, in an attempt to make themselves look concerned and responsive in public without actually fixing the underlying structural problems. That’s not true at all mhendo. Any browsing of our Facebook Wall will show you comments from customers who had great experiences calling in as well, without having first posted in any kind of public forum. We feel that it is important to make sure that we’re rectifying problems wherever they exist. If the technology of the Internet means we can be proactive instead of reactive, then we’re going to take advantage of it. All of our orders are guaranteed, and we want customers to be confident that all they have to do is contact us and we will make it right. The amount of resources spent on my team are insignificant compared to the number of customer service agents who are available 24/7 to resolve problems or assist with the placing of orders. When you deal in perishable products like flowers, or in the case of Florist Express, you’re dealing with independent local vendors of such a product, you understand there might be the occasional problem, so we’re always on top of fixing it. > [@Kimstu](#): > > Hello **PFSocialMediaTeam** , and welcome to the Straight Dope! > > Now that you’re here, who do you think would win in a fight between a lion and a tiger? Thanks Kimstu! It depends on the type of fight. Tigers are typically much bigger than lions, so in a straight up brawl, I’m going with the tiger. That said, while tiger stripes are kinda cool, lions win a style battle with their awesome 80s hair. Again, if there are any issues that we can fix in relation to the original order, or any questions, please don’t hesitate to contact us. Steve K @ProFlowers [cssocial@providecommerce.com](mailto:cssocial@providecommerce.com) 888-855-3486 ---
**Author:** ![Kimstu](https://avatars.discourse-cdn.com/v4/letter/k/ecd19e/32.png) [@Kimstu](https://boards.straightdope.com/u/Kimstu)\ **Post date:** [September 17, 2012, 6:25pm UTC](https://boards.straightdope.com/t/shove-those-roses-up-your-ass-proflowers-com/633300/59 "2012-09-17T18:25:35Z")
Thanks for the reply, **PFSocialMediaTeam**. I wish I knew whether to smile approval of your rather fun and gutsy continued engagement with this anti-ProFlowers Pitting, or shrug cynically at your company’s deployment of a carefully crafted official “fun and gutsy” response strategy. Oh well, benefit of the doubt: 🙂 ---
**Author:** ![JackieLikesVariety](https://sea3.discourse-cdn.com/straightdope/user_avatar/boards.straightdope.com/jackielikesvariety/32/296_2.png) [@JackieLikesVariety](https://boards.straightdope.com/u/JackieLikesVariety)\ **Post date:** [September 17, 2012, 9:49pm UTC](https://boards.straightdope.com/t/shove-those-roses-up-your-ass-proflowers-com/633300/60 "2012-09-17T21:49:44Z")
> [@](#): > > That said, while tiger stripes are kinda cool, lions win a style battle with their awesome 80s hair. excellent - hope the OP’s issue get resolved and let’s all hold hands and sing, eh?😛 [Previous page](https://boards.straightdope.com/t/shove-those-roses-up-your-ass-proflowers-com/633300.md?page=2)