# So I just got off the phone with Samsung customer support...

**URL:** <https://boards.straightdope.com/t/so-i-just-got-off-the-phone-with-samsung-customer-support/654457>\
**Category:** Miscellaneous and Personal Stuff I Must Share\
**Created:** [March 31, 2013, 7:42pm UTC](https://boards.straightdope.com/t/so-i-just-got-off-the-phone-with-samsung-customer-support/654457 "2013-03-31T19:42:43Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![alphaboi867](https://sea3.discourse-cdn.com/straightdope/user_avatar/boards.straightdope.com/alphaboi867/32/3898_2.png) [@alphaboi867](https://boards.straightdope.com/u/alphaboi867)\
**Post date:** [March 31, 2013, 7:42pm UTC](https://boards.straightdope.com/t/so-i-just-got-off-the-phone-with-samsung-customer-support/654457/1 "2013-03-31T19:42:43Z")

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…and the entire experiance was short, to the point, and surprisingly painless. I did have to 2 automated menus, but it didn’t take long to get to a live agent. Granted the first agent I spoke to was in the camera dept, but he connected me to blu-ray. She was very helpful, walked me through a hard reset, and everythings okay now. No extended hold time, both reps were easy to understand and didn’t sound like they were speaking from a script (aside from the opening greeting). I was surprised how smoothly everything went.

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**Author:** ![Runs\_With\_Scissors](https://avatars.discourse-cdn.com/v4/letter/r/278dde/32.png) [@Runs\_With\_Scissors](https://boards.straightdope.com/u/Runs_With_Scissors)\
**Post date:** [April 1, 2013, 3:17am UTC](https://boards.straightdope.com/t/so-i-just-got-off-the-phone-with-samsung-customer-support/654457/2 "2013-04-01T03:17:30Z")

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I bought a 52" Samsung LCD TV, and it had a red “hot” pixel right in the center of the screen.

I got to a rep really fast. She then scheduled a repairman to come the next day and swap out screens.

I was very happy. Sure, it shouldn’t have been broken in the first place, but it’s going to happen, and I’m glad they took care of it fast.

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**Author:** ![AuntiePam](https://avatars.discourse-cdn.com/v4/letter/a/f19dbf/32.png) [@AuntiePam](https://boards.straightdope.com/u/AuntiePam)\
**Post date:** [April 1, 2013, 3:22pm UTC](https://boards.straightdope.com/t/so-i-just-got-off-the-phone-with-samsung-customer-support/654457/3 "2013-04-01T15:22:28Z")

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You got a repair person? At your house?

One of my kids gave me a Samsung TV (50" LED yay!) for my birthday. I was saving the box because I thought it would be need to be shipped somewhere if something needed fixing.

I don’t need to save the box?

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**Author:** ![Runs\_With\_Scissors](https://avatars.discourse-cdn.com/v4/letter/r/278dde/32.png) [@Runs\_With\_Scissors](https://boards.straightdope.com/u/Runs_With_Scissors)\
**Post date:** [April 2, 2013, 5:01am UTC](https://boards.straightdope.com/t/so-i-just-got-off-the-phone-with-samsung-customer-support/654457/4 "2013-04-02T05:01:23Z")

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> [@AuntiePam](#):
>
> You got a repair person? At your house?
> 
> One of my kids gave me a Samsung TV (50" LED yay!) for my birthday. I was saving the box because I thought it would be need to be shipped somewhere if something needed fixing.
> 
> I don’t need to save the box?

Look up their policy on their website. (I’m too lazy right now 😃 ) I think if it’s 36" and under, you have to ship it back or take it back. But over that (or 48 or 50 or in that neighborhood), they send someone out.

I was as floored as anyone.