# Some calls may be recorded for quality assurance purposes. **URL:** \ **Category:** The BBQ Pit\ **Created:** [September 15, 2009, 9:15pm UTC](https://boards.straightdope.com/t/some-calls-may-be-recorded-for-quality-assurance-purposes/510232 "2009-09-15T21:15:28Z")\ **Posts on this page:** 13\ **Page:** 4
**Author:** ![drachillix](https://avatars.discourse-cdn.com/v4/letter/d/48db29/32.png) [@drachillix](https://boards.straightdope.com/u/drachillix)\ **Post date:** [September 17, 2009, 3:12am UTC](https://boards.straightdope.com/t/some-calls-may-be-recorded-for-quality-assurance-purposes/510232/61 "2009-09-17T03:12:27Z")
> [@ExTank](#): > > But overall, I’m having a hard time getting past the point that he lied to try to get me disciplined, or fired. > **[Next time I will hit your dog!](https://boards.straightdope.com/sdmb/showthread.php?t=371482)** > > I own a small computer repair business, my vehicle has graphics and a phone number on it…works great the graphics have easily paid for themselves in 5 months. Yesterday I get a phone call from someone wanting to complain about one of our drivers. I... Its an old one but this was one where someone called me (a one man show at the time) wanting to complain about one of my employees, who happened to be me. ---
**Author:** ![kaylasdad99](https://sea3.discourse-cdn.com/straightdope/user_avatar/boards.straightdope.com/kaylasdad99/32/3398_2.png) [@kaylasdad99](https://boards.straightdope.com/u/kaylasdad99)\ **Post date:** [September 17, 2009, 3:47am UTC](https://boards.straightdope.com/t/some-calls-may-be-recorded-for-quality-assurance-purposes/510232/62 "2009-09-17T03:47:05Z")
> [@ExTank](#): > > There’s another part of me that’s thankful my employer takes sufficient precautions that I was vindicated almost instantly, and that there’s no backlash on me whatsoever. > > But overall, I’m having a hard time getting past the point that he lied to try to get me disciplined, or fired. I don’t take it personally; I just happened to be the guy that wandered into his “crosshairs” on an really bad day. That doesn’t mean I have to like it. > > But as they say, “c’est la vie.” It is done. > > Onward. And don’t forget, you got two free airplane rides out of the deal. Win for you! ---
**Author:** ![ExTank](https://avatars.discourse-cdn.com/v4/letter/e/35a633/32.png) [@ExTank](https://boards.straightdope.com/u/ExTank)\ **Post date:** [September 17, 2009, 4:13am UTC](https://boards.straightdope.com/t/some-calls-may-be-recorded-for-quality-assurance-purposes/510232/63 "2009-09-17T04:13:23Z")
> [@Czarcasm](#): > > Damn fine, but you left out the important part. > > What did you have at Denny’s? BLT w/seasoned fries, iced tea (unsweetened). > [@kaylasdad99](#): > > And don’t forget, you got two free airplane rides out of the deal. > > Win for you! Er, no. ??? “Mike,” our Regional Service Manager, flew _in_ from Corp. HQ to our service area here in St. Louis. We picked him up from the airport, and I got a free car ride with my immediate boss (Area Service Manager) and “Mike” up to “IniTech” (about a 30-40 minute drive from the airport, depending on traffic), and then back to the airport via Denny’s. I got a free lunch out of it, which is, of course, never a bad thing. If I had only one piece of wisdom to pass on to humanity, it would be “Never Pass Up A Free Meal.” Its dangerous converse, “There Ain’t No Such Thing As A Free Lunch,” people are just going to have to learn the hard way. ---
**Author:** ![Boyo\_Jim](https://avatars.discourse-cdn.com/v4/letter/b/87869e/32.png) [@Boyo\_Jim](https://boards.straightdope.com/u/Boyo_Jim)\ **Post date:** [September 17, 2009, 4:37am UTC](https://boards.straightdope.com/t/some-calls-may-be-recorded-for-quality-assurance-purposes/510232/64 "2009-09-17T04:37:02Z")
> [@ExTank](#): > > …I got a free lunch out of it, which is, of course, never a bad thing. If I had only one piece of wisdom to pass on to humanity, it would be “Never Pass Up A Free Meal.” … Having suffered through food poisoning tice in my life, from meals at two different Denny’s, I would modify this to, “Never Pass Up a Free Meal, except from Denny’s”. ---
**Author:** ![kaylasdad99](https://sea3.discourse-cdn.com/straightdope/user_avatar/boards.straightdope.com/kaylasdad99/32/3398_2.png) [@kaylasdad99](https://boards.straightdope.com/u/kaylasdad99)\ **Post date:** [September 17, 2009, 6:20am UTC](https://boards.straightdope.com/t/some-calls-may-be-recorded-for-quality-assurance-purposes/510232/65 "2009-09-17T06:20:06Z")
> [@ExTank](#): > > Er, no. ??? > > “Mike,” our Regional Service Manager, flew _in_ from Corp. HQ to our service area here in St. Louis. We picked him up from the airport, and I got a free car ride with my immediate boss (Area Service Manager) and “Mike” up to “IniTech” (about a 30-40 minute drive from the airport, depending on traffic), and then back to the airport via Denny’s. Oh, I see. I totally misread that part of the OP. What’s your boss’s phone number? I wanna call him up and blame that on you. 😃 Don’t sweat it, I’m just trying to score you another free lunch! ---
**Author:** ![glee](https://avatars.discourse-cdn.com/v4/letter/g/b5a626/32.png) [@glee](https://boards.straightdope.com/u/glee)\ **Post date:** [September 17, 2009, 10:09am UTC](https://boards.straightdope.com/t/some-calls-may-be-recorded-for-quality-assurance-purposes/510232/66 "2009-09-17T10:09:30Z")
> [@ExTank](#): > > All’s well that ends well, I suppose. I know the “better part” of me should feel bad for Mr. Jones\* and his curent situation, whatever it may be, and hope things get better for him soon. And there’s a small part of me that does feel this way. > > There’s another part of me that’s thankful my employer takes sufficient precautions that I was vindicated almost instantly, and that there’s no backlash on me whatsoever. > > But overall, I’m having a hard time getting past the point that he lied to try to get me disciplined, or fired. I don’t take it personally; I just happened to be the guy that wandered into his “crosshairs” on an really bad day. That doesn’t mean I have to like it. > > But as they say, “c’est la vie.” It is done. > > Onward. Good attitude. Be thankful the calls were recorded and that your bosses supported you. (Of course they should, but life isn’t always fair. :eek: ) It is perfectly human to feel irritated by this. Perhaps it will help if you imagine the conversation between Mr. Smith and Mr. Jones. Bear in mind that Mr. Smith has had to (rightly) attend a meeting, apologise to you and your company and cope with having Jones as a loose cannon. It’s now all his problem. If Jones deserves a b_ll_ck\*ng, he’ll get one. if Jones needs counselling, he’ll get it. If Jones needs firing, presumably that will happen too. ---
**Author:** ![Drain\_Bead](https://avatars.discourse-cdn.com/v4/letter/d/e47774/32.png) [@Drain\_Bead](https://boards.straightdope.com/u/Drain_Bead)\ **Post date:** [September 17, 2009, 12:57pm UTC](https://boards.straightdope.com/t/some-calls-may-be-recorded-for-quality-assurance-purposes/510232/67 "2009-09-17T12:57:35Z")
As someone whose husband is part owner of a call-recording software company, I’m getting a kick out of this thread. ---
**Author:** ![Shot\_From\_Guns](https://avatars.discourse-cdn.com/v4/letter/s/ccd318/32.png) [@Shot\_From\_Guns](https://boards.straightdope.com/u/Shot_From_Guns)\ **Post date:** [September 17, 2009, 3:37pm UTC](https://boards.straightdope.com/t/some-calls-may-be-recorded-for-quality-assurance-purposes/510232/68 "2009-09-17T15:37:25Z")
> [@glee](#): > > If Jones deserves a b_ll_ck\*ng, he’ll get one. I’m going to interpret that as “ball-licking,” and there’s not a damned thing you can do to stop me. Well, other than include your vowels next time, I suppose. ---
**Author:** ![Lust4Life](https://avatars.discourse-cdn.com/v4/letter/l/ecc23a/32.png) [@Lust4Life](https://boards.straightdope.com/u/Lust4Life)\ **Post date:** [September 17, 2009, 4:33pm UTC](https://boards.straightdope.com/t/some-calls-may-be-recorded-for-quality-assurance-purposes/510232/69 "2009-09-17T16:33:11Z")
Good result,hope you’ll let us all know if the slimy little creep got disciplined/sacked. I realise that it may not get back to you from the other company but we can but hope. ---
**Author:** ![Bosstone](https://avatars.discourse-cdn.com/v4/letter/b/22d042/32.png) [@Bosstone](https://boards.straightdope.com/u/Bosstone)\ **Post date:** [September 17, 2009, 4:34pm UTC](https://boards.straightdope.com/t/some-calls-may-be-recorded-for-quality-assurance-purposes/510232/70 "2009-09-17T16:34:14Z")
> [@Shot\_From\_Guns](#): > > I’m going to interpret that as “ball-licking,” and there’s not a damned thing you can do to stop me. > > Well, other than include your vowels next time, I suppose. How about pointing out there’s only two Ls? I’m kinda puzzled about it too. Bollocking? ---
**Author:** ![Shot\_From\_Guns](https://avatars.discourse-cdn.com/v4/letter/s/ccd318/32.png) [@Shot\_From\_Guns](https://boards.straightdope.com/u/Shot_From_Guns)\ **Post date:** [September 17, 2009, 4:42pm UTC](https://boards.straightdope.com/t/some-calls-may-be-recorded-for-quality-assurance-purposes/510232/71 "2009-09-17T16:42:08Z")
> [@Bosstone](#): > > How about pointing out there’s only two Ls? Shhhh, don’t spoil my fun. > [@](#): > > I’m kinda puzzled about it too. Bollocking? Yup, definitely supposed to be bollocking. ---
**Author:** ![Ann\_Onimous](https://avatars.discourse-cdn.com/v4/letter/a/ea5d25/32.png) [@Ann\_Onimous](https://boards.straightdope.com/u/Ann_Onimous)\ **Post date:** [September 17, 2009, 4:53pm UTC](https://boards.straightdope.com/t/some-calls-may-be-recorded-for-quality-assurance-purposes/510232/72 "2009-09-17T16:53:48Z")
QA Rep here: been working in this job for 4 years. Honestly, this is part of the job that I love. All of our calls are recorded as well, thank God: because I love being able to pull a call, listen to it, and prove our CCR was right and the customer is a jackass. This happens more often than you’d think. Before call recording, the management would automatically take the word of the customer: now, we can prove what happened. Call recording is awesome. ---
**Author:** ![BubbaDog](https://sea3.discourse-cdn.com/straightdope/user_avatar/boards.straightdope.com/bubbadog/32/333_2.png) [@BubbaDog](https://boards.straightdope.com/u/BubbaDog)\ **Post date:** [September 17, 2009, 5:59pm UTC](https://boards.straightdope.com/t/some-calls-may-be-recorded-for-quality-assurance-purposes/510232/73 "2009-09-17T17:59:03Z")
"I’ve been trying to post on this thread for three days but to no avail. I asked **Ex-Tank** for help about this but all he did was scream obscenities back at me. I want him banned! Now where did I put those meds? [Previous page](https://boards.straightdope.com/t/some-calls-may-be-recorded-for-quality-assurance-purposes/510232.md?page=3)