# Steam problem

**URL:** <https://boards.straightdope.com/t/steam-problem/578795>\
**Category:** The Game Room\
**Created:** [April 18, 2011, 2:50am UTC](https://boards.straightdope.com/t/steam-problem/578795 "2011-04-18T02:50:47Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![MichaelEmouse](https://sea3.discourse-cdn.com/straightdope/user_avatar/boards.straightdope.com/michaelemouse/32/101_2.png) [@MichaelEmouse](https://boards.straightdope.com/u/MichaelEmouse)\
**Post date:** [April 18, 2011, 2:50am UTC](https://boards.straightdope.com/t/steam-problem/578795/1 "2011-04-18T02:50:47Z")

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So, as I was clicking through steam trying to purchase a game, it asked for my age. I clicked “submit” without changing the date of birth which was January 1 2011. Now it’s telling me I can’t view certain games because of my age. I closed Steam and reopened it. It’s still telling me I can’t view certain games.

Am I basically fucked? Will it think for several years that I’m a baby with prodigious computer skills? If I have to change accounts, that’s more than 50 dollars in games I’m losing.

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**Author:** ![Ibanez](https://avatars.discourse-cdn.com/v4/letter/i/a4c791/32.png) [@Ibanez](https://boards.straightdope.com/u/Ibanez)\
**Post date:** [April 18, 2011, 3:17am UTC](https://boards.straightdope.com/t/steam-problem/578795/2 "2011-04-18T03:17:55Z")

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Age is only saved per session, not forever. So simply restart your browser or steam to clear it.

Or hit the back button, delete cookies.

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**Author:** ![Face\_Intentionally\_Left\_Blank](https://sea3.discourse-cdn.com/straightdope/user_avatar/boards.straightdope.com/face_intentionally_left_blank/32/288_2.png) [@Face\_Intentionally\_Left\_Blank](https://boards.straightdope.com/u/Face_Intentionally_Left_Blank)\
**Post date:** [April 18, 2011, 3:18am UTC](https://boards.straightdope.com/t/steam-problem/578795/3 "2011-04-18T03:18:39Z")

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One of the GTA titles on sale today, I take it?

You could open steam, go to the menu and select HELP/STEAM SUPPORT and see if there’s something there to help. It takes you to a web-page wherein it asks a series of questions. I don’t know if it takes you to a live rep or email support eventually. Oddly enough, despite having used Steam since it came out, I’ve never had a problem, so I don’t know much about fixing them.

Here’s something I found in teh googles:

> **[Steam Community :: Discussions](https://steamcommunity.com/discussions/)**

It says to clear your cookies for [Steampowered.com](http://Steampowered.com), or close Steam, then restart it. I never gave it a thought that Steam might use cookies. Not at all sure it does, but that’s what they say to do in the thread I posted above, FWIW.