# Strange message from Apple Itunes Store **URL:** \ **Category:** Factual Questions\ **Created:** [October 23, 2008, 1:14am UTC](https://boards.straightdope.com/t/strange-message-from-apple-itunes-store/469158 "2008-10-23T01:14:33Z")\ **Posts on this page:** 7\ **Page:** 1
**Author:** ![Acsenray](https://sea3.discourse-cdn.com/straightdope/user_avatar/boards.straightdope.com/acsenray/32/4519_2.png) [@Acsenray](https://boards.straightdope.com/u/Acsenray)\ **Post date:** [October 23, 2008, 1:14am UTC](https://boards.straightdope.com/t/strange-message-from-apple-itunes-store/469158/1 "2008-10-23T01:14:33Z")
I got an E-mail message from the Apple Itunes Store: > [@](#): > > Dear Customer, > > Recently you purchased an item from the iTunes Store. You may have noticed > that there was an issue with this particular item, which prevented it from > being played on an iPod. We have since corrected this problem on the iTunes > Store and have verified that this will now play correctly on an iPod. > > To correct the problem with the item in your library, we placed a new copy > in your download queue. To begin downloading, click this link: The link was to a [phobos.apple.com](http://phobos.apple.com) site. I clicked it and nothing seemed to happen. I can’t find any new downloads in Itunes. Could this have been some kind of phishing scheme or malware or virus trick? ---
**Author:** ![panamajack](https://avatars.discourse-cdn.com/v4/letter/p/47e85d/32.png) [@panamajack](https://boards.straightdope.com/u/panamajack)\ **Post date:** [October 23, 2008, 1:43am UTC](https://boards.straightdope.com/t/strange-message-from-apple-itunes-store/469158/2 "2008-10-23T01:43:42Z")
I take it this was on your Mac, correct? If it was a phishing scheme and caused some malicious piece of software to be downloaded, the (overwhelming) odds are it’s for a Windows PC and won’t harm your computer. That said, you may want to protect yourself from what sounds fishy with a few things. First off, your suspicions were rightly aroused. Even if it is legitimate, you were right to be worried about it. But you probably shouldn’t have clicked the link. The first thing to check is whether the link actually goes where it says it goes. Forging a link is ridiculously easy - heck, you can do it right here on the boards at [http://www.straightdope.com](http://www.timecube.com). If you use Mail, you can see where an actual link goes by hovering the pointer over it without clicking. Or copy the link (right/ctrl-click) and paste into a text program, or view the message raw source. Secondly, you might want to check that the e-mail was sent from whoever claimed sent it. This is a bit tricky, and unreliable, but you can _usually_ tell if it’s really from the company that sent it. Try comparing the “received” lines with a message that is known to be valid. Look for something like “Received: from [cbox-ignite04.apple.com](http://cbox-ignite04.apple.com) ([17.128.113.74])” and see if the addresses are similar. The problem is that big companies like Apple often change mail servers, and doing the work to find all this out takes a fair amount of time. The last thing to do is to mistrust messages like this in general. If you get a message from the ITMS, use the channel you normally use to buy or check music (within iTunes). Or if it’s your bank, go to the bank’s website first. If you have questions, don’t reply directly to the e-mail. Find another e-mail address and forward the message to them with your question. ---
**Author:** ![beowulff](https://sea3.discourse-cdn.com/straightdope/user_avatar/boards.straightdope.com/beowulff/32/542_2.png) [@beowulff](https://boards.straightdope.com/u/beowulff)\ **Post date:** [October 23, 2008, 1:56am UTC](https://boards.straightdope.com/t/strange-message-from-apple-itunes-store/469158/3 "2008-10-23T01:56:15Z")
Seems to be legitimate: [http://discussions.apple.com/thread.jspa?messageID=8327622&tstart=0](http://discussions.apple.com/thread.jspa?messageID=8327622&tstart=0) ---
**Author:** ![Cowboy8467](https://avatars.discourse-cdn.com/v4/letter/c/b5e925/32.png) [@Cowboy8467](https://boards.straightdope.com/u/Cowboy8467)\ **Post date:** [October 23, 2008, 1:41pm UTC](https://boards.straightdope.com/t/strange-message-from-apple-itunes-store/469158/4 "2008-10-23T13:41:35Z")
Last time I opened a link from an Apple email, it directed me to the phobos.apple link. Rather than opening a website it automatically opened up my itunes to the page that it was talking about in the email. Did itunes open when you clicked on that link? ---
**Author:** ![Acsenray](https://sea3.discourse-cdn.com/straightdope/user_avatar/boards.straightdope.com/acsenray/32/4519_2.png) [@Acsenray](https://boards.straightdope.com/u/Acsenray)\ **Post date:** [October 23, 2008, 1:57pm UTC](https://boards.straightdope.com/t/strange-message-from-apple-itunes-store/469158/5 "2008-10-23T13:57:59Z")
My Itunes was already open. There seemed to be a very fast flash of something happening, but in the end, I couldn’t find any new downloads. ---
**Author:** ![Absolute](https://avatars.discourse-cdn.com/v4/letter/a/b2d939/32.png) [@Absolute](https://boards.straightdope.com/u/Absolute)\ **Post date:** [October 23, 2008, 2:02pm UTC](https://boards.straightdope.com/t/strange-message-from-apple-itunes-store/469158/6 "2008-10-23T14:02:25Z")
In iTunes, go to the “Store” menu and click “Check for Available Downloads”. That should grab whatever it is they’re talking about. I am imagining that clicking the link they sent you has the same effect as clicking that menu item. If it finds something that you own but have not downloaded, it will start the download immediately without prompting you. The only visible sign of this happening will be a little spinning icon next to the “Downloads” playlist. Is it possible that it did this and you didn’t notice? Sort your music library by date and see if there is a new file. ---
**Author:** ![Acsenray](https://sea3.discourse-cdn.com/straightdope/user_avatar/boards.straightdope.com/acsenray/32/4519_2.png) [@Acsenray](https://boards.straightdope.com/u/Acsenray)\ **Post date:** [October 23, 2008, 2:03pm UTC](https://boards.straightdope.com/t/strange-message-from-apple-itunes-store/469158/7 "2008-10-23T14:03:53Z")
> [@Absolute](#): > > In iTunes, go to the “Store” menu and click “Check for Available Downloads”. That should grab whatever it is they’re talking about. Already tried that. > [@](#): > > Is it possible that it did this and you didn’t notice? Sort your music library by date and see if there is a new file. Already tried that.