I resemble that remark.
Tesla really, really, needs an engineering office in Minnesota. The Bay area is just not a good place for winter testing. The wipers are the biggest problem. There is no engine heat to melt the ice off the wipers, so I’ve had situations where the wipers are just dragging blocks of ice across the window. I’ve had to stop and clean them off. That’s always only been on short drives in snow storms, where the outside of the windshield doesn’t have time to warm up.
There are defrost wires in the windshield in front of the cameras, so that part up at the top stays clear. Tesla needs to add defrost wires under the wipers, like on some Subarus.
Yes, when Tesla the corporation is working well, the interactions are fantastic. Other times it can be horrible.
Getting service through the app can be great.
I’m getting an error message that says “the frotz is broken, contact service”.
Tap the “Service” button in the app. It might even say “is this about the frotz?” if not, go through the menu to the problem area.
Schedule an appointment for mobile service or at a service center (the app will decide what you can do).
A few days before the service a text message from the service advisor will show up in the app, “we will repair the frotz under warranty, the part has already been ordered.”
Answer back, “will a loaner car be available?”
Then make arrangements as necessary to drop off the car.
When service is done, there will be a message “your car is charging in space 15, the key card is locked inside so be sure to bring your phone or other key card. Pick it up anytime your ready.”
How many other places will return your car from service with a full tank?
I’ve not had any really bad interactions, but have definitely read about them. There is nobody to call. You can find a phone number, but it’s just going to be a phone tree with no path to a human. The best solution is usually to go to a service center and get in someone’s face, but the nearest one might be far away, and they’re likely very busy and won’t have time to deal with you.