they currently have a reputation for making good on any issues. This works well for luxury cars where the owner likely has another vehicle. Poor reliability is easier to take if the company treats customers well. Particularly if they like the car.
I’ve had a Tesla for 2 years. It’s true it has had more issues than other cars I’ve owned, but:
[ol]
[li]Service is the best I’ve ever experienced. They will drive a loaner Tesla to my house or work, take my car, and swap back when they’re done. Contrast this to my previous car (Ford) that wouldn’t provide a car at all. When I asked the dealer how I was supposed to get to work while they fixed the warranty issues on my 1 year old car they said “your transportation is not our problem”. I got rid of the car within a few months.[/li][li]All issues have been minor. Brake squeal, dash rattle, stuff like that. Nothing that impacted the ability of the car to go.[/li][li]The car is fantastic to drive.[/li][/ol]