# The absolute solution for Origin password reset e-mail problem

**URL:** <https://boards.straightdope.com/t/the-absolute-solution-for-origin-password-reset-e-mail-problem/650125>\
**Category:** The Game Room\
**Created:** [February 12, 2013, 10:30pm UTC](https://boards.straightdope.com/t/the-absolute-solution-for-origin-password-reset-e-mail-problem/650125 "2013-02-12T22:30:25Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![TheCrow](https://avatars.discourse-cdn.com/v4/letter/t/a6a055/32.png) [@TheCrow](https://boards.straightdope.com/u/TheCrow)\
**Post date:** [February 12, 2013, 10:30pm UTC](https://boards.straightdope.com/t/the-absolute-solution-for-origin-password-reset-e-mail-problem/650125/1 "2013-02-12T22:30:25Z")

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I’ll get right to the point.

As you may or may not know, there is a huge password reset email problem withing Origin. They can’t fix it for a LOOOOOOOONG time even tough there are myriad of complaints about this issue.

Problem: My brother has realized that he can’t log in my Origin account, and/or my password suddenly changed (arguably because of a hacker, a bug, or a tease of a friend etc.) I tried to reset his password but I no way receive any e mail from Origin. I thought it was because of an hacker who has changed the password and the email, therefore the reset email don’t arrive at the mail box. But I was wrong to think it was an hacker because I don’t receive any email as well. I searched forums to check whether there is similar problems other people experience, so that I could find some solution. But, no, hell no. There is no solution. A few says they’ve managed to change their password with phone support but I have no idea about how they’ve done it.

Solution:

1-) Go to [http://www.swtor.com/](http://www.swtor.com/)  
2-) Create a new account.  
3-) After you’ve created an account, log in and go to [Star Wars: The Old Republic | Log in](https://account.swtor.com/user/info)  
4-) Enter the e-mail address WHICH YOU USE FOR THE ORIGIN. Let’s say your Origin account’s email is [blabla@blabla.com](mailto:blabla@blabla.com). The email that you have to put in the blank field is “[blabla@blabla.com](mailto:blabla@blabla.com)”  
5-) Click the button “Save”.  
6-) Log out.  
7-) Go to the log-in page again.  
🕶 Click on “Forgot your [SWTOR.COM](http://SWTOR.COM) password?”  
9-) Type in your e-mail address  
10-) Go to your inbox or spam folder or whatever and find the email which comes from SWTOR (Star Wars The Old Republic)  
11-) Follow email’s directions/instructions and reset your password. The moment you reset your SWTOR password, your Origin password will ALSO be reset.  
12-) Freedom.

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**Author:** ![Ethilrist](https://sea3.discourse-cdn.com/straightdope/user_avatar/boards.straightdope.com/ethilrist/32/4604_2.png) [@Ethilrist](https://boards.straightdope.com/u/Ethilrist)\
**Post date:** [February 12, 2013, 10:43pm UTC](https://boards.straightdope.com/t/the-absolute-solution-for-origin-password-reset-e-mail-problem/650125/2 "2013-02-12T22:43:11Z")

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Well, that’s intuitive. And, given what I saw of how they were desperately trying to keep the lights on when I interviewed there for a job as a change administrator last summer, not particularly surprising.