dhanson asks: “What am I missing”
Maybe nothing, maybe everything. I’m not going to endorse **or ** attack any particular company’s business model here, but maybe I can explain what they seem to be shooting for.
Think free TV. Networks spend hundreds of millions of dollars on programming, distribution, etc., all to attract eyeballs, not one of whom pays the network for any of the programming viewed. So if not for advertising, the network would lose every cent spent.
But they do have advertisers. And in a new development, networks sometimes sell ancillary product to viewers to supplement the bucks from advertisers. And having collected all those eyeballs, a network becomes an attractive asset for a diversified media company that needs access to viewers.
Now think of an internet company. Your favorite dotcom says, "By selling products at or near cost (or even at a loss), I can deliver people at a lower per-eyeball cost than networks. What’s more, my advertisers can track exactly how effective advertising with me really is, something they have to guess at with TV. So I need fewer eyeballs, I can deliver a lower per-eyeball price to advertisers, and if I’m good I become a must-buy for advertisers.
Then comes ancillary revenue sources. They can extract better terms from suppliers (by charging them for prominent mention, for example). This can allow them to maintain their price advantage, ala WalMart. They can move an occasional high-profit item. By diversifying the product mix and adding services, they can even become a “portal.” And if they don’t become unbuyable (too expensive), they, too become an attractive asset for a larger company’s portfolio.
And first to market and name recognition do (or can) make a difference. While I imagine that it’s less popular among sophisticated SDMBers than among the general public, an early entrant to the net-search business that has a catchy name and has successfully built a product portfolio is among the few internet companies to turn a profit.
Finally, the process is not different at all from brick-and-mortar companies, just faster. Remember the huge chains that have disappeared from the earth for the same reasons that you believe some internet companies might fail. They all fell to companies that were at one point startups. In real space or cyberspace, execution is everything.
All that said, think free TV again. With cable and the internet, many observers believe that the basic business model will have to change for them to stay viable. Could the same thing happen to some or all of the internet companies now sporting billion-dollar valuations? Stay tuned.
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