The Techno-peasant is baffled: Why does my Canon printer not recognise letter size paper?

Game ends with Techno-peasant 1, Contrarian Robot 0.

I always like to see a game end with the winner I’m rooting for! :smiley:

Didn’t see this before. Thanks; may try it if have similar problems. I will bookmark this thread.

I am a frequent flyer with our IT Support group at work.

After I’ve been on the phone with one of them for 15 minutes, they say, “Hmm, I don’t have the answer. I’ll have to send this to Tier II.”

I’m on a first name basis with a couple of the Tier II folk, to the point that my office mates refer to as a “Tier II kinda guy” whenever IT problems come up.

I have once been sent on from Tier II to Tier III, the most rarefied setting. Officemates did not believe me at first when I said there was a Tier III - no-one else has ever heard of it.

I envisage the Tier III folk as wearing crimson robes and chanting in a cave somewhere until a call comes in.

Just cracked a Guiness to celebrate and work on my bank statements. (Yes, I know that a Guiness may not assist my basic math skillz, but I’m strangely okay with that.)

luckily you didn’t have to get a new one … im bookmarking this thread also

You know the thing I hate about canon printers even if you just want to scan something to save it … if your out of ink the printer just becomes a brick …

Don’t feel bad, so did I.

I have an Epson… thing. I don’t call it a printer. It’s more like a robotic in-house ink salesperson that occasionally prints something, on the side. I mean, if it really must. But only when you have confirmed to it that you really definitely positively don’t want to buy some Epson ink.

Any day now it’s going to kill my cat, wipe my hard drives, implode and become a black hole that swallows the universe because - despite its warnings that these are the likely consequences - I keep using non-Epson ink in it.

Actually I have to admit I’ve had it for some years and have never used Epson ink in it. I’m beginning to have a suspicion of a shadow of a doubt that its warnings are overblown.

My guess for what happened is that the printer somehow got set to metric sized paper, and was expecting A4 or whatever, and when you put 8.5x11 letter size paper in, it balked and said you needed to load metric paper.

No actual problems with the paper sensors, etc… just the printer being confused.

One thing that wasn’t clear was whether the error message was at the stage when you go to print (i.e. the computer is saying that the printer is telling you to load A4 paper), or if the printer itself has a little window that’s showing that particular error. Knowing which one that is tends to indicate whether it’s a printer error itself, or if it could be in the driver or application that’s trying to print.

Basically if you stick paper in the magazine and it balks, it’s specific to the device itself and doesn’t likely involve Windows or the printing application. But if you’re printing out of say… Word and the computer says that you need to load A4, then it might be that your Word doc is set to print to A4 paper, your printer driver is set to print to metric paper, OR the printer itself is expecting metric paper.

Knowing where the error came from is a good step in narrowing down the issue.

The error message came from the printer itself, on the little screen on the printer.

It was printing normally, then ran out of paper. So I loaded with more paper from the same ream, and the printer then gave the error message, asking for A4, letter, etc. I didn’t change any settings on the computer or the printer, just pulled out the cassette, re-loaded, and stuck it back in.

When I was a software developer we had to step in sometimes as “Tier III”. Usually if we could reproduce the issue, our muttered response is “that’s not supposed to happen - that’s a new one!” And then put it into the bug log to fix on the next release. No crimson robes, just shorts and a t-shirt, and often there was chanting involved, just in a cubicle, not a cave.

lol dont feel bad canon isnt much better either…

Woot! I had to reload paper tonight part-way through a printing job, and it just carried on with the new paper!

You do a lot of printing. Paper is a vanishing thing where I come from.

When your printer has been on the fritz for half a year, things build up.

The Canon you helped me with was a replacement for one that broke down back in the fall, and I hadn’t been able to print for a while.

I had bought a replacement for the worn-out one before the Canon, an HP, which neither I nor Mrs P could ever get to connect wirelessly to our chromebooks. When I went to the store with my tale of woe, the sales person sold me the Canon and said that “she’d heard that HPs have connectivity issues.” Gave it away to a neighbour who is determined not to be defeated by his electronics. More power to him. I give up easily, admitting defeat.

Plus, I’m old-school with bills and bank statements. I find I just can’t keep track of them relying solely on e-versions. I’ve tried, but I start missing payments or renewals. Had to beg a couple of the utilities which had “gone paperless” to start sending me paper bills again.

I’m now current for the first time in a long time! Yay!

I will be killing trees until the Cub puts me in an old-folks home, I think.