Things AI could easily do but "they're" too lazy to program it

After long googling to find workarounds to missing keys, I finally got an image, but it’s not the one I started with, and it’s incomplete

Thanks for your help, but I’ll never use it anyway.

It’s almost as if there was some human aspect to the AI !

Pardon the luddite-ish question but what or who is “Al”?

Artificial Intelligence.

So far, it’s just a big scary name for ‘fancy computer programming’.
In the future…well, that’s why we have science fiction stories.
And robots.

Not be racist.

As in, not use racist data sets that result in racist outcomes.

Not train AI on white faces.

Just not be racist.

I sound super woke with my one sentence paragraph structure.

But yeah it’s a thing.

I agree this is a huge, developing problem with AI. For example, any AI application that scans something for particular words (e.g. car accident claims, resumes) and categorizes the result according to what it finds, will categorize them incorrectly for some people simply based on choices of wording they use. As talking style varies from culture to culture there’s an immediate risk of miscategorization just based on that, even for two claims that really say equivalent things. And this is unintentional - not even considering the ability for someone to “sneak in” a filter that scans for a grammar style typically used by particular cultures and subtly downgrade the application based on that alone.

On the plus side, I think a new kind of education will emerge: How to talk to and outwit computers. We already see this with resumes - people are learning they can get past the “scanner” by including a bunch of keywords like PowerPoint, Outlook, etc. People can learn to do this for car accident claims too, even if it means talking differently than you normally do. In fact this turns anonymity into an advantage; a culture/race that might have been discriminated against by humans wouldn’t be discriminated against by a machine (provided they learn how to deal with that machine).

The facial recognition thing is more insidious because there’s nothing I or you can do to make the computer facially recognize me better. Not sure I trust any computer-based ID - humans need to be there, too. But bad data for one race/culture will harm that culture disproportionately and the lack of transparency of the underlying training set is a big problem.

Thank you.

This is all done on purpose. Call centers are rated based on how much time people spend on hold. Entering data through the automated menu does not count as being on hold. The menu options have not recently changed either, that’s just more filler to prevent you from being counted as being on hold.

“Unsubscibing” from a companies e-mail list should not take “up to two weeks”. If they can add you to their list in literally seconds they can remove you just as fast.

I feel like with YouTube, the more predictable their video organization becomes the more people will exploit it. Especially since so much money is involved. They probably are already focusing their AI efforts on stopping hate speech & bullying, and stopping accounts that are fraudulently collecting advertising dollars. This already seems to be a losing battle for them.

It is just another example of why sans serif fonts really, really suck.

Suppose I ask Amazon to show me the items sorted by “Price: Low to High”. Great idea, so I see the cheapest ones first, right? So here’s what it shows me:

a box of 10 for $5
a box of 24 for $10
a carton of 50 for $30
a case of 200 for $80

Come on, people! Is Amazon’s computer really too dumb to calculate the price per unit?

Let me offer another perspective on this.

Two weeks ago my Amazon order was supposedly delivered by USPS (US Postal Service). The USPS tracking gave the exact time that it was delivered to my mailbox. Two hours later, I checked the mailbox, and not only did I not receive the Amazon delivery, but no other mail that day either. No one else in my apartment building got any mail that day either.

The “no mail” part was easy to understand, as we were still recovering from a snowstorm. But then where did the carrier get the nerve to pretend that the Amazon package was delivered? Amazon says the first place to complain about nondelivery is to the carrier, so I took my tracking number to USPS.com, but they won’t even let you file a complaint unless you first wait a week for the package to show up. Even when it was allegedly delivered already? Seriously? Isn’t it easiest to find a missing package immediately after discovering that it is missing?

Anyway, I waited the week, filed the complaint, and - as expected - USPS said I was out of luck and should talk to Amazon. Their exact words were:

We recommend that you immediately contact the sender and let them know that you have not received this item, even though it is scanned delivered. Ask them if they will send you a replacement, a credit to your account, or a fee waiver, etc. Most reputable companies will gladly honor your request in the interest of good customer service, especially if they know that the intended addressee has not received it.

Really? Why should Amazon have to pay for a replacement when it was USPS who screwed up?

So I went back to Amazon, and here’s the part that’s is relevant to the OP: There’s no place on Amazon where I can tell them that the item was not delivered. Every single method of requesting a refund requires me to return the item! The only way to complain to Amazon about deliveries is in the product reviews. It’s not fair for the merchant to suffer, but I can understand the customer’s frustration, and their hope of catching Amazon’s attention somehow.

In the end, I searched Google for ideas, and they said to go to Amazon Customer Service and “Contact Us”. Success! With just 5 minutes in the chat screen, they promised to send me a replacement. But this was after more than a half hour of navigating all the Help screens and My Orders screens.

I suspect that the true cause of this is NOT lazy programmers, but cheap accountants who were hoping that I would give up and not ask for the refund. What Amazon ought to do, in my opinion, is collect data about USPS deliveries, and then use their muscle to get USPS to improve.

(Yes, I suppose it is possible that a neighbor in my apartment building took my Amazon package. But it hasn’t happened before, and it would be an amazing coincidence for the very first such theft to have occurred so soon after delivery, and on a day when I didn’t get any other snail mail.)

Spoiler alert: Don’t confuse Artificial Intelligence with Alan’s nickname.

This time I was lucky and got it correct on the first try. Probably because I’m a computer nerd. But there are plenty of other cases where the fonts mess me up. My pet peeve is when a lower-case R is followed by a lower-case N, and it looks like a lower-case M. Can you tell the difference? rn m

Shows what I know about some of these techy acronyms. Thinking “Al” was short for “Allen”.

I enjoy reading a blog called AI Wierdness, about funny things AIs (as in artificial intelligence) sometimes come up with. But I have also noticed that in a sans serif font the name of that blog could easily be misread as something that could lead one to believe it was a Weird Al Yankovic fan site.

My most recent email from Amazon was a can you answer this question missive. There is literally a clickable response for “I don’t know”.

https://cdn1.bbcode0.com/uploads/2021/2/26/db5c9ef3597ea93aabc17aeba363c85f-full.png

“A person is smart. People are dumb…” - MiB (1997)

I respectfully disagree. Individuals are fucking morons.

This reminds me of when I search for Xbox games. I’m looking at a search for Xbox games, condition=new, and sorted by price low to high. The prices I see (in order):

$10.99
$10.99 plus $5.54
$2.35 plus $5.35
$2.99 plus $4.99
$5.25 plus $3.49
$9.90
$18.80 plus $5.06
$11.49
$4.99 plus $4.99
etc.

I’m reminded of “Futurama” in which all the robots are subtly imbecilic; they’re intelligent but can’t see outside the bounds of their programming. So if you know how you can convince one to do something by using arguments that are totally nonsensical but satisfy their parameters.

I got a phishing attempt email about a year ago, the return address was whatever@rnicrosoft.com

It’s not obvious that price per unit is the right thing to sort by, though. Like, there are a lot of things on Amazon that I only want one of, not a case of 200.

That said, Amazon can’t seem to actually sort by price either. I assume that’s because they’re updating prices more often than they run the sort.