That Macs aren’t perfect. They aren’t even as wonderful as they claim in the ads. I went Mac just over two years ago, and I’ve had to replace the battery (under warranty, no problem) and the hard drive (under warranty, but nothing recoverable from the old drive. Not fun, and I never went through that on a PC.)
There’s also a funny thing with Macs - there’s a certain attitude of ‘we know what you want a computer to do better than you do’.
Some examples - when you start the laptop, there’s a ‘chime’ that sounds if the volume is on. My first session with an ‘Apple Genius’ in one of those ‘One to One’ [del]indoctrination[/del] learning sessions, I asked how I could eliminate the chime. “You can’t - it’s a default.” was the answer. My kluge has been to mute the volume before I shut the computer down, but I don’t understand why there can’t be a ‘Play sound on startup’ switch somewhere in the Preferences. I’ve run into it on iTunes a lot - “I don’t want it to download Album Artwork to my iPod - where’s the switch that used to be there to tell it not to?” “Oh, it’s now the default.” “How can I get it to use ‘Now Playing’ as the screen saver instead of the clock? I don’t need a clock, and I don’t like having to mess with the controls to find out what the iPod is playing.” “Oh, that’s the default.” Okay, but how do I change the default? Blank stare…
Then there are the nanny messages - “Device Removal - The device * was not properly ejected before it was removed. Be sure to always eject your device before removing it.” “iTunes has stopped downloading this podcast because you haven’t listened to any episodes lately. Would you like to continue downloading?” PC users who are used to keeping track themselves of whether the flash drive is doing something or not will really hate that…
Most interesting to me is when the Mac hangs - it’s as if they were so confident that it couldn’t happen that they never built in a way to deal with it. In my case, something about the combination of the external Q-Drive (where the music is stored), MacBook Pro and iPod causes the system to hang. When it hangs, Force Quit will not do anything, nor will Restart, nor will Shut Down. I’ve found starting out by disconnecting the Q-Drive often fixes the problem so that you can shut down and start again, but when it doesn’t, you have to hold down the On switch until the whole machine shuts down. So far, we haven’t been able to trace what is causing the problem other than ‘some sort of conflict between the devices.’
The ‘service only on appointment’ thing is rather irritating as well. It doesn’t matter if you’re standing right there in the store, you have to make an appointment to see someone about service. Even if the service people are standing bored behind the counter at that very moment - no appointment, no service.
On preview, it looks like I really hate Macs, and I would feel bad if I left anyone with that impression. The day that I had to edit the Register Key to completely uninstall Norton Anti-Virus from my PC is etched in my mind, as are the days when my poor old Toshiba laptop, 4 years old and 2 years past the RAM and processing speed required for Anti-Virus software, would take about 20 minutes to boot up. (I don’t really like computers, but that’s a whole other discussion.)
It isn’t that I don’t like Macs, I just dislike the whole ‘cult of perfection’ nonsense that seems to have evolved around them. They work out pretty well when they’re working, it’s nice to have little toy programs like Garage Band and iDVD in the operating system, and they work best for people who like to do what the computer tells them to do.
If you’re at all a perfectionist, if you like to customize things and have them come out exactly the way you envisioned them, if the Ken Burns effect gives you a rash, you may not enjoy a Mac as much as they would have you believe.