# Tickets 😡 (customer service kind)

**URL:** <https://boards.straightdope.com/t/tickets-customer-service-kind/953000>\
**Category:** The BBQ Pit\
**Created:** [October 22, 2021, 2:35pm UTC](https://boards.straightdope.com/t/tickets-customer-service-kind/953000 "2021-10-22T14:35:43Z")\
**Posts on this page:** 1\
**Showing post:** 8

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**Author:** ![AHunter3](https://sea3.discourse-cdn.com/straightdope/user_avatar/boards.straightdope.com/ahunter3/32/368_2.png) [@AHunter3](https://boards.straightdope.com/u/AHunter3)\
**Post date:** [October 22, 2021, 4:58pm UTC](https://boards.straightdope.com/t/tickets-customer-service-kind/953000/8 "2021-10-22T16:58:35Z")

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My greatest frustration from the client side of the support table is dealing with Tier 1 staff who don’t have the training to deal with what I’m calling about, but whose inflexible routine requires them to make me jump through useless hoops first before they can escalate. (and/or they won’t take my word for it that it needs to be escalated if they can’t do the thing I know I need to have done).

e.g. these incidents with NYTEL aka BellAtlantic aka Verizon service in the DSL era:

[The Thrills of BabyBell.net DSL Setup](https://boards.straightdope.com/t/the-thrills-of-babybell-net-dsl-setup/23680)

[The Thrills of BabyBell.net DSL Setup: The Sequel!](https://boards.straightdope.com/t/the-thrills-of-babybell-net-dsl-setup-the-sequel/67953)

[Babybell.net DSL III: STMP Harder](https://boards.straightdope.com/t/babybell-net-dsl-iii-stmp-harder/76976)

[Babybell.net DSL Episode IV: A New Opening Crawl](https://boards.straightdope.com/t/babybell-net-dsl-episode-iv-a-new-opening-crawl/542145)

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