# TIF file pages missing? **URL:** \ **Category:** Factual Questions\ **Created:** [October 22, 2008, 2:00pm UTC](https://boards.straightdope.com/t/tif-file-pages-missing/469050 "2008-10-22T14:00:58Z")\ **Posts on this page:** 2\ **Page:** 1
**Author:** ![robz](https://avatars.discourse-cdn.com/v4/letter/r/ac8455/32.png) [@robz](https://boards.straightdope.com/u/robz)\ **Post date:** [October 22, 2008, 2:00pm UTC](https://boards.straightdope.com/t/tif-file-pages-missing/469050/1 "2008-10-22T14:00:58Z")
HI, A customer is sending me a PO as an TIF attachment. I am using Outlook Express 6 on a XP PC. When I open the file using the default viewer NERO Photosnap Viewer only page 1 of 3 is shown. When I try to open with Adobe (after I saved the attachment to a folder), it says it can’t open because it not a supported file type , file has been damaged, or it was sent as an email attachment and was not correctly decoded. Opening it in Paint also shows only page 1 of 3. This has happen several times from sending different sources so I think the problem is at my end. Is there some email setting that I need to change to download the whole attachment? Any thoughts? Thanks for any help. Bob Z NE Pa ---
**Author:** ![Anthony\_N](https://avatars.discourse-cdn.com/v4/letter/a/858c86/32.png) [@Anthony\_N](https://boards.straightdope.com/u/Anthony_N)\ **Post date:** [October 22, 2008, 6:00pm UTC](https://boards.straightdope.com/t/tif-file-pages-missing/469050/2 "2008-10-22T18:00:22Z")
The TIF file probably does not contain multiple pages. Have the sender send you page 2 and 3 as separate files. The sender should use JPEG format to reduce the amount of data transferred.