# TigerDirect - Are they reliable? **URL:** \ **Category:** In My Humble Opinion\ **Created:** [November 3, 2011, 4:28pm UTC](https://boards.straightdope.com/t/tigerdirect-are-they-reliable/601755 "2011-11-03T16:28:02Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![Mean\_Mr.Mustard](https://sea3.discourse-cdn.com/straightdope/user_avatar/boards.straightdope.com/mean_mr.mustard/32/3865_2.png) [@Mean\_Mr.Mustard](https://boards.straightdope.com/u/Mean_Mr.Mustard)\ **Post date:** [November 3, 2011, 4:28pm UTC](https://boards.straightdope.com/t/tigerdirect-are-they-reliable/601755/1 "2011-11-03T16:28:02Z")
I am going to make a substantial purchase soon (laptop), and [TigerDirect.com](http://TigerDirect.com) has the one I’ve chosen. I’ve seen the site, um, _cited_ here and there on The Dope, and I am under the impression that they are safe, reliable, etc. I’d like further confirmation, though, before I commit to a purchase. I would particularly appreciate hearing any negative experiences with the company. As a point of reference, I am a long-time NewEgg customer, so my hope is that the Tiger will compare favorably to the Egg. (TigerDirect has the same laptop for $50 cheaper). Thanks! mmm ---
**Author:** ![Lacunae\_Matata](https://avatars.discourse-cdn.com/v4/letter/l/8491ac/32.png) [@Lacunae\_Matata](https://boards.straightdope.com/u/Lacunae_Matata)\ **Post date:** [November 3, 2011, 4:33pm UTC](https://boards.straightdope.com/t/tigerdirect-are-they-reliable/601755/2 "2011-11-03T16:33:39Z")
We’ve ordered from them several times, and have never had a problem. In fact, Santa is going to order the Boy’s new Christmas/birthday computer from them, and my husband just received his new monitor - no issues. ---
**Author:** ![engineer\_comp\_geek](https://sea3.discourse-cdn.com/straightdope/user_avatar/boards.straightdope.com/engineer_comp_geek/32/504_2.png) [@engineer\_comp\_geek](https://boards.straightdope.com/u/engineer_comp_geek)\ **Post date:** [November 3, 2011, 4:44pm UTC](https://boards.straightdope.com/t/tigerdirect-are-they-reliable/601755/3 "2011-11-03T16:44:53Z")
I’ve ordered quite a few things from them. My only complaint is that with some parts it’s not clear on the web site exactly what is included or not (i.e. does the disk drive include an SATA cable, that sort of thing). I’ve never had a problem with anything I have ordered from them. ---
**Author:** ![Chefguy](https://sea3.discourse-cdn.com/straightdope/user_avatar/boards.straightdope.com/chefguy/32/138_2.png) [@Chefguy](https://boards.straightdope.com/u/Chefguy)\ **Post date:** [November 3, 2011, 4:45pm UTC](https://boards.straightdope.com/t/tigerdirect-are-they-reliable/601755/4 "2011-11-03T16:45:01Z")
Agree. They’re an established etailer with a good track record, but not always the best price. Don’t know what you’re looking for, but have you checked with B&H Photo? ---
**Author:** ![Rhythmdvl](https://avatars.discourse-cdn.com/v4/letter/r/85f322/32.png) [@Rhythmdvl](https://boards.straightdope.com/u/Rhythmdvl)\ **Post date:** [November 3, 2011, 4:47pm UTC](https://boards.straightdope.com/t/tigerdirect-are-they-reliable/601755/5 "2011-11-03T16:47:04Z")
Have you contacted NewEgg about the price difference? ---
**Author:** ![Pixel\_Dent](https://avatars.discourse-cdn.com/v4/letter/p/bc8723/32.png) [@Pixel\_Dent](https://boards.straightdope.com/u/Pixel_Dent)\ **Post date:** [November 3, 2011, 5:11pm UTC](https://boards.straightdope.com/t/tigerdirect-are-they-reliable/601755/6 "2011-11-03T17:11:52Z")
I use NewEgg and TigerDirect about equally. Never noticed much difference in reliability, customer service, or whatever. They’re pretty interchangeable. ---
**Author:** ![thelabdude](https://avatars.discourse-cdn.com/v4/letter/t/dc4da7/32.png) [@thelabdude](https://boards.straightdope.com/u/thelabdude)\ **Post date:** [November 3, 2011, 5:30pm UTC](https://boards.straightdope.com/t/tigerdirect-are-they-reliable/601755/7 "2011-11-03T17:30:32Z")
Much of the guts of my computer came from them. I got what I ordered in a reasonable time. ---
**Author:** ![Saint\_Cad](https://sea3.discourse-cdn.com/straightdope/user_avatar/boards.straightdope.com/saint_cad/32/18907_2.png) [@Saint\_Cad](https://boards.straightdope.com/u/Saint_Cad)\ **Post date:** [November 3, 2011, 5:33pm UTC](https://boards.straightdope.com/t/tigerdirect-are-they-reliable/601755/8 "2011-11-03T17:33:48Z")
I’ve always had good service from them. ---
**Author:** ![Enginerd](https://avatars.discourse-cdn.com/v4/letter/e/bcef8e/32.png) [@Enginerd](https://boards.straightdope.com/u/Enginerd)\ **Post date:** [November 3, 2011, 5:35pm UTC](https://boards.straightdope.com/t/tigerdirect-are-they-reliable/601755/9 "2011-11-03T17:35:49Z")
I had no problems with a refurbished camera I bought from them years ago. ---
**Author:** ![njtt](https://avatars.discourse-cdn.com/v4/letter/n/ecd19e/32.png) [@njtt](https://boards.straightdope.com/u/njtt)\ **Post date:** [November 3, 2011, 5:40pm UTC](https://boards.straightdope.com/t/tigerdirect-are-they-reliable/601755/10 "2011-11-03T17:40:42Z")
Well, I was disappointed. Despite the clear implications of their advertising, they point-blank refused to FedEx a tiger to me, at my home address. The computer stuff I bought from them was fine, though, and the price and the service was good. ---
**Author:** ![drillrod](https://avatars.discourse-cdn.com/v4/letter/d/b487fb/32.png) [@drillrod](https://boards.straightdope.com/u/drillrod)\ **Post date:** [November 3, 2011, 6:12pm UTC](https://boards.straightdope.com/t/tigerdirect-are-they-reliable/601755/11 "2011-11-03T18:12:00Z")
We had no problems at all when we ordered from them. The customer service was good when we had a problem. I would buy from them again. Sorry, no negative experience to relay. ---
**Author:** ![friedo](https://avatars.discourse-cdn.com/v4/letter/f/8edcca/32.png) [@friedo](https://boards.straightdope.com/u/friedo)\ **Post date:** [November 3, 2011, 6:14pm UTC](https://boards.straightdope.com/t/tigerdirect-are-they-reliable/601755/12 "2011-11-03T18:14:13Z")
Tiger is great. ---
**Author:** ![yabob](https://sea3.discourse-cdn.com/straightdope/user_avatar/boards.straightdope.com/yabob/32/2821_2.png) [@yabob](https://boards.straightdope.com/u/yabob)\ **Post date:** [November 3, 2011, 6:48pm UTC](https://boards.straightdope.com/t/tigerdirect-are-they-reliable/601755/13 "2011-11-03T18:48:59Z")
I’ve used them with no problems. ---
**Author:** ![hogarth](https://sea3.discourse-cdn.com/straightdope/user_avatar/boards.straightdope.com/hogarth/32/1773_2.png) [@hogarth](https://boards.straightdope.com/u/hogarth)\ **Post date:** [November 3, 2011, 7:15pm UTC](https://boards.straightdope.com/t/tigerdirect-are-they-reliable/601755/14 "2011-11-03T19:15:17Z")
I’ve heard good things about them from my friend. Unfortunately, the only time I used them was for a (pre-assembled) computer which then failed in under a year. It wasn’t really their fault if one of the pieces turned out to be faulty, but it soured me on them a bit. By contrast, I haven’t had any problems with the computers I’ve ordered by Dell. ---
**Author:** ![Hari\_Seldon](https://sea3.discourse-cdn.com/straightdope/user_avatar/boards.straightdope.com/hari_seldon/32/5173_2.png) [@Hari\_Seldon](https://boards.straightdope.com/u/Hari_Seldon)\ **Post date:** [November 3, 2011, 7:21pm UTC](https://boards.straightdope.com/t/tigerdirect-are-they-reliable/601755/15 "2011-11-03T19:21:54Z")
One thing about them is that enrolled me in some kind of discount program that cost a few dollars a month without clarifying this latter point. In their favor, however, they refunded the first month’s premium and canceled it without protest when I complained. ---
**Author:** ![VinylTurnip](https://avatars.discourse-cdn.com/v4/letter/v/b2d939/32.png) [@VinylTurnip](https://boards.straightdope.com/u/VinylTurnip)\ **Post date:** [November 3, 2011, 7:39pm UTC](https://boards.straightdope.com/t/tigerdirect-are-they-reliable/601755/16 "2011-11-03T19:39:07Z")
> [@friedo](#): > > Tiger is great. Theyyy’rrrrrrrrrrrrrrrrrrre _GREAT_? ---
**Author:** ![Mean\_Mr.Mustard](https://sea3.discourse-cdn.com/straightdope/user_avatar/boards.straightdope.com/mean_mr.mustard/32/3865_2.png) [@Mean\_Mr.Mustard](https://boards.straightdope.com/u/Mean_Mr.Mustard)\ **Post date:** [November 3, 2011, 7:45pm UTC](https://boards.straightdope.com/t/tigerdirect-are-they-reliable/601755/17 "2011-11-03T19:45:20Z")
> [@Chefguy](#): > > Agree. They’re an established etailer with a good track record, but not always the best price. Don’t know what you’re looking for, but have you checked with B&H Photo? It didn’t even occur to me to check B&H. I am a photo guy and I’ve bought tons of photo gear from them over the years and have always been super-satisfied. As it turns out, they have the same model for $20 less and free shipping. I have to investigate further to ensure I’m not overlooking something, but it looks like B&H will get more of my bidness. **Chefguy** , you’re a genius. mmm ETA: Wait, it’s _not_ exactly the same. The B&H model has a 750GB (vs. 500GB) drive. Woo and Hoo. ---
**Author:** ![Mean\_Mr.Mustard](https://sea3.discourse-cdn.com/straightdope/user_avatar/boards.straightdope.com/mean_mr.mustard/32/3865_2.png) [@Mean\_Mr.Mustard](https://boards.straightdope.com/u/Mean_Mr.Mustard)\ **Post date:** [November 3, 2011, 7:49pm UTC](https://boards.straightdope.com/t/tigerdirect-are-they-reliable/601755/18 "2011-11-03T19:49:19Z")
Links if anyone is interested: [TigerDirect](http://www.tigerdirect.com/applications/SearchTools/item-details.asp?EdpNo=650898&CatId=4938) [NewEgg](http://www.newegg.com/Product/Product.aspx?Item=N82E16834246156) [B&H Photo](http://www.bhphotovideo.com/c/product/793419-REG/Lenovo_10243WU_750GB_15_6_Z570_IdeaPad.html) mmm ---
**Author:** ![Gary\_Robson](https://sea3.discourse-cdn.com/straightdope/user_avatar/boards.straightdope.com/gary_robson/32/3448_2.png) [@Gary\_Robson](https://boards.straightdope.com/u/Gary_Robson)\ **Post date:** [November 3, 2011, 8:29pm UTC](https://boards.straightdope.com/t/tigerdirect-are-they-reliable/601755/19 "2011-11-03T20:29:41Z")
[moderating] Thread moved from GQ to IMHO. [/moderating] ---
**Author:** ![Scarlett67](https://sea3.discourse-cdn.com/straightdope/user_avatar/boards.straightdope.com/scarlett67/32/7387_2.png) [@Scarlett67](https://boards.straightdope.com/u/Scarlett67)\ **Post date:** [November 3, 2011, 8:38pm UTC](https://boards.straightdope.com/t/tigerdirect-are-they-reliable/601755/20 "2011-11-03T20:38:13Z")
Another thumbs up for the tiger. Been ordering from them for years, no problems. [Next page](https://boards.straightdope.com/t/tigerdirect-are-they-reliable/601755.md?page=2)