For customers.
What I mean is, I had turned off my light-and the people who were already in line would be served-but anyone who came AFTER my light was turned off would have to go to another register.
This guy was already in line BEFORE I closed. Sorry if I was unclear. I would NEVER kick people out of line, unless there was an emergency, or the register broke down and couldn’t be fixed-and in that case, it wouldn’t do any good if they stayed in line. 
Who said anything like that? I just finished saying: “If he really isn’t good for business, then refuse him service and banish him from the store.” I’m not saying be a punching bag. I’m saying have some perspective. A guy has just been waiting for however long. Maybe he’s on his way to the hospital for all we know. When the clerk returns, the guy complains about waiting. The clerk thought the man should be omniscient and know of the clerk’s urgency, that whatever the man giving over his money might need to do, only the clerk’s own pissy needs mattered. Remarkably, this clerk turned out to be the manager. We know nothing about the customer except that he is some loathesome thing in the OP’s imagination. This kind of crap is making the Pit into MPSIMS. The only difference is the gratuitous profanity. It’s just stupid.
Extremely well-said, lezlers.
You equate spitting food across the room with complaining about waiting?
How long until Lib’s semi-annual pit meltdown, suicide-by-mod, and eventual groveling? Things seem to be escalating quite a bit this past week.
Agreeing with lezlers is always a sign of the apocalypse for me. 
Well-writ. I only shop at places where I know the employees will treat me with respect, and in return, I don’t give them any shit.
Don’t want to wait? Put your stuff down and walk out. I’ve done it. Waiting when you don’t want to in order to yell at someone–pretty fucking immature. Wouldn’t expressing your sentiments by withholding money from the store be far more effective?
No, merely incontinent.
As he has it running down his legs, & pooling beneath him all day long, he can’t imagine why people need to run to the jakes now & again.
Thank you, lezlers. It was that kind of attitude, on managment’s part, that destroyed so much of my work ethic. I stopped caring about helping people-what did it matter?
Lib, your attitude will gradually lead employees to eventually snap. I know-I was one of them.
I thought I might have misunderstood. Thanks for the clarification!
Third time: “If he really isn’t good for business, then refuse him service and banish him from the store.” If that destroys your work ethic, then you never had one. If it means I have piss running down my legs, then you need to put your dick back in your pants. If it means I’m melting down, then maybe you should mention for the fiftieth time that you’re a gay female sourthern industrial librarian.
He didn’t spit food across the room, he spit at the window. As he left. In the direction of the cashier. I forget why he was pissed, but I assure you, it wasn’t a big deal. And even if it was, spitting? Really. Like that’s the kind of customer we’d want to keep.
And no, spitting at someone is not the same as berating someone for daring to pee. Thing is, there’s not going to be anything that’s exactly the same. Except for well, berating someone for daring to pee. The important similarity is going off on an employee for an unreasonable thing or in an unreasonable manner. Spitting at an employee is going off in an unreasonable manner. Berating an employee for running to the bathroom for 2 minutes is going off for an unreasonable thing. Neither deserves any level of sucking up from the employee in response. That is my point.
Thanks, I think.
Actually, Lezlers, I agree with you, but for whatever reason, you don’t agree with me. Barbaric behavior is not acceptable from customers. But complaints about anything don’t fall into that category. I never said give him free groceries. I said apologize and let it go.
Dude, there are more options than “the customer is always right” and “banish the customer” such as “deal with trouble customers, then let off steam at a bar or on a message board”.
You seem to take great glee in attacking people who come here to blow off a little steam. You don’t have to agree with everyone, but you just hammer away on fairly innocent people like they just kicked a puppy.
Oh, and to keep it in perspective, remember that he’s the store manager. He wasn’t ordering an employee to do anything.
And just what are you doing? I could express my opinion and leave it at that, but five people have to pile on and attack me. What am I supposed to do, roll over and beg for another?
I’m shocked that someone actually paid attention to anything I’ve posted. And deeply flattered. Thank you, Lib. I deeply regret that it was a retaliatory comment, and will keep that in mind next time I feel like posting through my ass into what I think is a void. I apologize for the cheap shot.
Concede that your opinion is that of the minority here, suck it up, cut the OP some slack, and quit digging your hole deeper? Most of your posts in threads you’ve contributed to in the past week or two have received nothing but blank stares and questioning from just about everyone.
Well, if you insist on being the devils advocate in every Pit thread, I’d get used to pile-ons.
And no, you don’t agree with me. I feel that lecturing someone on going potty before coming to work is inappropriate and unreasonable. As such, the employee is under no obligation to apologize. He went to the bathroom for 2 minutes. There was no one at the register when he went. He had nothing to apologize for and had more than enough cause to come in here and vent about it. It was not some “kooky” thing that happened. It was insulting and inappropriate and entirely rant worthy.
My suggestion is to follow your own advice and be courteous. Recently, at least as far as I’ve noticed, you’ve been rather nasty from time to time and that’s when these arguments start up.
Look at your inital reply to the OP “This is so sad, On so many levels.” That’s just insulting and mean, then upon clarification, you just slam him again because you don’t think his attitude is good enough as a store manager. You don’t care to learn a single thing more about the situation before getting nasty.
You’re laying out a heavily negative attitude right from the start, don’t be surprised that people take exception to it.
You know, I really don’t have a dog in this fight but I’m a little shocked at the vehemence directed towards Libertarian.
I really don’t see where he’s advocating the slave mentality that he’s being accused of promoting or where he’s blindly suggesting that the OP kowtow.
Obviously the customer described was annoyed by being forced to wait and became unnecessarily peevish with the store clerk.
Perhaps he was a self-important jerk, perhaps he was picking up supplies for his dying mother, perhaps his wife had left him that morning, he’d just gotten fired from his job, and the mikman ran over his dog-we have no way of knowing that.
Yes, he directed his anger at the OP and yes,in the long run, the 2 minutes that he’d been forced to wait were most likely negotiable.
However,I’ve worked in various customer service jobs and am now in business for myself.
When confronted with an angry customer, a quick recognition of their problem can often deflect an otherwise unpleasant situation .
Please note that I am in no way shape or form, advocating either groveling or tolerating abuse.
You yell, you swear, you spit, you become abusive and you’re out of here.
However, if the OP had simply said; “Sorry you had to wait but my bladder ain’t what it used to be” or even “Damn, you can go 9 hours straight? Sorry, but you must have the biggest bladder in the universe”, the customer would have been forced to at least recognize that he was dealing with a human being and not a droid.
My clients are often pushy bastards who want us to pull miracles out of our bums.
I often have to explain why we can’t drop everything to take care of them.
Usually, I’ve found that if I’m polite but firm and concerned, they’ll understand.
And I’m quick to advise those that don’t that they need to look for another company to service them.
A lot of it has to do with my attitude.