# Tolltags are flawed and I have to pay?

**URL:** <https://boards.straightdope.com/t/tolltags-are-flawed-and-i-have-to-pay/345216>\
**Category:** Factual Questions\
**Created:** [February 19, 2006, 5:04pm UTC](https://boards.straightdope.com/t/tolltags-are-flawed-and-i-have-to-pay/345216 "2006-02-19T17:04:11Z")\
**Posts on this page:** 1\
**Page:** 2

<div class="post-metadata">

**Author:** ![flex727](https://avatars.discourse-cdn.com/v4/letter/f/258eb7/32.png) [@flex727](https://boards.straightdope.com/u/flex727)\
**Post date:** [February 20, 2006, 11:51pm UTC](https://boards.straightdope.com/t/tolltags-are-flawed-and-i-have-to-pay/345216/21 "2006-02-20T23:51:58Z")

</div>

Just got off the phone with NTTA. They were very nice about it and were quite willing to delete the $25 admin charges. I will stop fuming now, but I still think they can avoid much customer unhappiness by simply taking that extra step and matching up name and address rather than just plate numbers. It would save us all a lot of hassle and unnecessary stress if that letter from them said something to the effect of: “We notice that this license plate number does not match what is in our database, but the name and address does. Please update your profile at [www.ntta.org](http://www.ntta.org) if this is your car and you would like to avoid future notices and an admin fee of $25 for each occurance.” Now wouldn’t that be a lot nicer than sending me a nastygram with excessive fees and implying that I’m a criminal? Yes, that’s exactly what their letter does and is probably what made me the maddest.

[Previous page](https://boards.straightdope.com/t/tolltags-are-flawed-and-i-have-to-pay/345216.md?page=1)