Yes, that’s exactly what she said. And then she made chutney.
This. Risotto is a very simple dish, but not an easy one. It requires a great deal of attention and must be served promptly. If it’s allowed to sit and cool, it turns gloppy.
Another problem Eugene mentioned is that there was a new rice cooker he’d never seen or used before. While I’d imagine in most cases a rice cooker is a rice cooker is a rice cooker, any difference in your routine or mise en place can lead to a screwup when you’re making enough for 40-50 portions of anything.
Sure, it was a bad error, but not one that’s incomprehensible.